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“So much fun and things to see!!!”

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Occidental at Xcaret Destination
Ranked #71 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed January 30, 2013

My friend and I just got back from a week at the resort and we could have stayed another week. Here are the cons.. 1- bring your own coffee it's weak unless you pay 3 american for one from the coffee bar. 2-people asking you to sign up for there excursions alot but you just say no thank you and get on with your day. 3-no clocks in your room. We heard that you could get wii fii for a fee but we didn't use it. Now for the pros..1-Staff was very friendly 2-Food was good just pick what suits you.3-Our room was 20306 and it was clean and had extra towels and umbrella and our maid was awesome! 4-We sat every morning on our balcony and watched the monkeys eat and jump from tree to tree in front of us AMAZING! 5-There are paths to see everything from ruins to howler monkeys, flamingos,iguanas,and other creatures :) 6-The beach is small but no waves ,so you can swim even in the worst weather and snorkel with the fish right there. 7-Xcarat park is just a 5 min gondola ride away. 8-So many things to do on sight with the fun club.
I was worried after reading reviews that things might not be so great but it was excellent! As for any trip it's what you make of it, We will go back!

Room Tip: If you can choose building 20 rooms 306 or 307 see the monkeys in the morning and enjoy the view.
  • Stayed: January 2013, traveled with friends
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9  Thank jenandsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,632 - 6,638 of 12,914 reviews

Reviewed January 30, 2013

Just returned after 2 weeks with our 4 yr old daughter and had a fab time!
Good points, room spotless, clean towels twice a day, beds changed every day. Surroundings are beautiful and all the staff acknowledge you throughout the day. Beach is beautiful, water clear and you can see the fish by your feet.
Didn't have any issues with anything other than Mosquitos!!
This is a very big complex but there is a small train that will ferry you around if you don't want to walk, it comes every 10 minutes. However it is walkable we did most days!
Waiters will do there best to serve you by the pool or beach but it was overbooked when we went so I suppose service was slower than people expected? However it's not that hard to walk to the bar and get yourself a drink!!!
It's not the type of resort that will wait on you hand & foot and this is reflected in the price it's a normal all inclusive where you often have to do get up and sort yourself out!! Being British I am used to that style of hotel but think that some other nations expect everything at the click of a finger!
If you want posh nosh and table service then probably spend a bit more and do an adults only luxury hotel.
Niggles were just small things like lack of cutlery in some restaurants, no tea spoons in your room but the facility to make tea & coffee? Plastic cups with cracks in them that we're served to you from the bar and that there is no where to sit inside of an evening with the kids other than lobby which gets busy quickly.
We had a lovely holiday for the money it cost and if you do your research you'll know what to expect!

  • Stayed: January 2013
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10  Thank NorthamptonTbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

Let me start by saying I research all the hotels I go to and for the most part the reviews from the past 6 months have been accurate. Your stay at the hotel is what you make it, and if you look for faults you will find them even in a 5*+ resort.
We were there for a wedding and with about 35 people, so this is definately a family resort and not one that I would recommend for anyone other than that. This is also a very old resort by Mexican standards and the wear and tear is showing!
This resort is at best a 4 star and it will never be anything higher unless they completely overhaul the rooms, main lobby building, all the pool areas and the restaurants.
Check in: Awful, rude and ignorant staff that could careless wether you have travelled all day, are tired and just want to eat etc. They are not helpful, and did not give any assistance by way of directions except for a paper map and circle of your room. Had to ask to have our bags delivered to room, but watchs lots of people struggle with their luggage through the dark, poorly signed and narrow cobbled pathways at night looking for their rooms, not acceptable in any resort!
Rooms: Clean and adequate and the staff where very helpful if you needed extra towels, or to getting the mini bar or fridge restocked, but we did tip daily and this worked well. They do not tell you there are no elevators in any buildings other than the main lobby building so if you have trouble walking beware! All buildings outside of main area are three floors, and stairs get very wet when it rains are they are open to the outside.
Food: It was ok, definately not the best I have had, but likely not the worst either, and you could usually find something that you liked. The buffet was not great for either breakfast or dinner, didn't do lunch there. No variations at all. The Snack bar at the swimup bar was good for lunch and afternoon snacks not open for breakfast or dinner. Beach club was great for breakfast and lunch as open and you could eat outside, but food same as buffet in main building. It turned into seafood restaurant at night which was ok, but very windy night we were there and food got cold quickly. Steak house good first night and awful second night we tried so hit and miss. Asian was ok not great. Didn't try mexican, but some of our group did and enjoyed it, and the Italian was also good.
Overall: It was an average resort. Very large and spread out with lots of walking everywhere. Not wheelchair friendly at all! Beach area was actually better than I had expected and the water was way warmer than the freezing pools, but it is very crowded and you do have to get there early to get anywhere near the water, but great for kids with all the fish up close. Adult pool area was nice, but small and not really somewhere to swim as ocean water has built up slimy areas all around the "in ocean" pool, but quiter than the pool areas. Swimup bar is only for the brave if you go in cooler January as the water is so cold its hard to stay there. Drinks where ok, did have top shelf liquor in most bars, and they always gave good amounts. Not much entertainment, but the lobby area is very small and crowded and again when it rains everything gets soaked, floors are very dangerous when it rains also, many people slipping everywhere. They have several bars that where quite busy and there is also a disco for the young at heart! They did a lovely job for the Wedding we were there for and everyone enjoyed that alot. Overall, it is not somewhere I personally will ever go back to or recommend to my friends, but depending on your budget, and your preferences this review is my opinion and only meant to help you make the decision.

Room Tip: Junior Suites are nice in building 21, Building 22 has some ocean view rooms, and if you can afford...
  • Stayed: January 2013, traveled with family
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2  Thank VinoBlanca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

Super hotel in a really stunning location, with huge beautiful grounds teeming with wildlife (saw coatis, spider monkeys, agoutis and lots of iguanas on site). It's right next to Xcaret Park, which is great for a day out (or even 2 there's lots to see there) - especially if you're travelling with kids.

The little man-made beach is great for snorkelling, in fact the fish are clearly visible to children at wading depth. Could have done with more sunbeds and parasols, and it does get quite crowded because it is quite small. However there's also loads of nice pools around the hotel, so sun worshippers do have other options. The beach bar was good -all the cocktails served at this hotel are just awesome (no watery drinks served here), but the bar needed more staff, it took a long time to get served.

All the staff are very friendly and helpful, sometimes the room cleaning seemed a little slapdash especially when it came to restocking coffee, creamers etc, but as soon as you phoned the room service team, someone would whizz round with whatever supplies you were lacking, so not a great problem.

The rooms were basic but comfortable. Our first room was a disabled adapted one in the main block opposite the dining/entertainment area. Might be a tad noisy for some, we actually enjoyed listening to some of the cheesy music, and it all finished around 10.30, so not too bad. When we came back from our cruise we were allocated a main block ground floor room, it was only for one night so we put up with it. Had we been staying longer I would not have been happy, because it was dark, damp and musty, the bed linen was clammy, and everybody walking along the nearby path could stare straight into your room.

The food was pretty standard all inclusive buffet stuff (never tried the specialty restaurants). Like most of these buffets, it got a bit boring by the 4th day.

Booked a trip to Tulum via the tour staff in reception, very hot and very little shade out there, but you can cool down at the beach at the foot of the cliffs afterwards(very steep stairs), and the site itself is really worth seeing if you have any interest in the Mayan History of the region.

Didn't make it into Puerto Del Carmen myself, but another member of my party reported back that it was a bit sleazy, with coke dealers regularly offering their wares. Lots of other excursions available in this beautiful region, so don't worry there's plenty of other places to go.

  • Stayed: December 2012, traveled with family
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4  Thank 500globe-trotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

We went to this resort about a year ago and loved the park next to the resort. The grounds as many have mentioned were very well kept. The food was good but choices limited and didn't enjoy eating buffet every meal. The grounds were SO spread out and while the lagoon is as pretty as it looks on the website, it is quite small and I didn't realize how much I enjoyed walking along a long beach or just having the space to move away from people and have some quiet time. While the place, grounds, and rooms were beautiful, it takes so long to find everything and realize all you can see and do that soon it is time to pack up and leave. We were only there for 5 days. I am not sure that we would return because of our love of a large beach area, but if we didn't we would definately extend our time stayed. Didn't exceed our expectations but we weren't left horribly upset either.

  • Stayed: February 2012, traveled as a couple
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1  Thank Steph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

A large group of us (65) stayed at this resort las week for my son's wedding. Wedding staff were extremely accommodating. The bride was very pleased. Food was pretty good as were drinks at all the bars. We upgraded to Royal Club and were very happy to have a quiet refuge to retreat to when the younger members of our group got partying. All in all an excellent experience.

  • Stayed: January 2013, traveled with family
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2  Thank Pearl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

Myself, my boyfriend and 2 other couples just returned from a 1 week stay at this resort. Upon reading the reviews before we left we were all very worried as to what was in store for us..When we arrived we were all very surprised to find that it wasn't that bad after all!

The grounds were absolutely beautiful, so many different types of wildlife surrounded the walkways and pool areas. The room itself (we stayed in the junior suite in buliding 18) was pretty standard. It was clean, tidy and we always were given fresh towels- it was all we really needed, who spends that much time in their room anyways when your on vacation?! We tipped the maid almost everyday and each day we returned to towel animals, extra beer stocked in the fridge and water- definately worth it for that little extra!

The beach was in fact smaller then what I have been to before, I am a total beach person- but I still loved the manmade cove and sandy areas! It was stunning and honestly I wouldnt have let that deter me from choosing this resort. There are so many pools and we spent most of our time at the adult pool- it was perfect, amazing and all we needed! The fish that were in the adult pools were spectacular- we didnt even need to venture out further into the ocean since all the ocean life was right where we swam. Make sure you do tip the servers- they all worked so hard and deserve that little extra- you give them that little extra and you get it right back in service!

The drinks were great, we brought our own "buba kegs" along to fill up each day- they kept our drinks cool and lasted longer then the glass cups they offer, service was fantastic and the food was good! The buffet was great, Mexican was great and the steak house was amazing! We had to eat their twice it was so good!

Yes the hotel is not as "modern" or "trendy" as some of the other hotels, and I can also see how some people thought this wasnt a 4.5 star resort- but if you can find this resort for a great price then it is worth it to go!

Room Tip: We stayed in building #18 which was a close walk to the beach, but close to the "Fun Club"...
  • Stayed: January 2013, traveled as a couple
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4  Thank TheOnlyGendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Price Range: $159 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Occidental at Xcaret Destination 4.5*
Number of rooms: 764
Official Description (provided by the hotel):
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret

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