I really wanted to come back and write a great review after reading so many mixed reviews. I got my wish!
To start with, I had booked this vacation in December then broke my foot in February and decided to keep the reservation.
Check-in – We arrived around 9:30. When we got there we had requested a handicap room, but my agent forgot to cancel the prior request for an ocean view (2nd floor). They were going to switch it, but we thought we should try the room and see first. They had upgraded us as a thank-you for not cancelling the trip I guess so the room was great and we heard the ocean and unpacked immediately.
Room – Our room was fabulous, great view and spacious. Villa 3707. The rooms with a sofa have pullout beds inside (some people didn’t know that). If you want to know the weather or time (hard to find clocks since the idea is that time doesn’t matter) checkout Channel 21. It had great tunes, mostly 80’s, that didn’t have repeats that we heard for about 3 days, but we only listened in the morning and just before dinner. Our room was very clean. This room was also close to 2 of the restaurants and the pool and beach. If you book early enough, definitely book a villa and not a room in the hotel. We didn’t spend a lot of time in our room, but we liked it when we were there. There are 2 things that weren’t perfect. One was the outside wall of the patio had some peeling paint, they are repainting and hadn’t made it to the last one yet. The beds were not great, not horrible, but def not like being at home.
Beach - The beach was cleaner than I had pictured from the reviews, there is plenty of room and chairs to use. The upgrade got us a members only area which had a walkway, it was beautiful.
Pool - There are 2 plus a kiddy pool. They were beautiful and never too packed since the beach was right there and people would use the day for daytrips a lot too.
Entertainment- The shows were good and humorous too. This isn’t Vegas; these people perform different shows every night so I was impressed with the quality. The shows are mostly family friendly and a lot of times get the audience highly involved. The disco is what you make it, if you have a good crowd with you, it can be fun, otherwise I would recommend the nightlife in town. During the day there was always something going on by the pool for kids and/or adults. There is also a kids club from 9-5 so that parents can have some free time.
Shuttle: There is a free shuttle into Playa from 12-5 every day, be sure to book the day before.
Cleanliness – We found the rooms and the entire resort to be very clean, there was always someone cleaning and the bathrooms were great. The grounds also need to be mentioned, they were beautiful and immaculate. The pictures (which I had thought may have been adjusted for colour) do not do this resort justice.
Staff- Amazing!!!! They were accommodating, friendly, funny and always ready to help. I wouldn’t use the swim-up bar, much quicker to get out of the pool and grab your drink then pop back in. The service is as fast as it can be, but remember that you are there to relax and the mood there is also relaxing. We never had a problem with waiting a few minutes, but we also brought oversized travel mugs.
Restaurants- You can only make dinner reservations if you upgrade to the black bracelets, but even without reservations people were almost always seated immediately or within 15 minutes.
The morning buffet was always good in our opinion, there was an omelette station which was great. I would recommend grabbing the soda glasses near the soda machines for your juice though. Behind the bar in the main lobby there is a coffee bar which had the yummiest hot chocolate and treats were also available. The lunch buffet was also great and mixed up food choices. The snack bar near the pool had typical stuff, it was okay.
At night: The Italian had a romantic atmosphere (which was lost on us), but the food was amazing, a lot of choices for food here.
Japanese: We ate at the grill where the food was cooked in front of you, twice! I would recommend that seating arrangements.
Mexican: It was just okay, only ate there once.
Buffet: Good again
Drinks: Very good and yummy, at all locations. Some people on here had complained that there wasn’t enough alcohol in the drinks, but as my friend pointed out, you shouldn’t taste the alcohol in a good drink. And we watched them pour, they are not weak!
Money: We did not exchange for pesos, only used American. And $1 tip goes a long way in a country where minimum wage is $4 a day.
Overall we loved this place. We were treated like royalty and respectfully, always had service with a smile. North Americans could take some customer service lessons from these staff members! A fabulous place for a great price. I think the fact that we were given the upgrade made our stay better, but hung out with people who didn’t upgrade and loved it still. I would recommend this to people in their 30’s and up, friends, couples and families. If you are looking to party it up, look elsewhere. I also think that if you are a timeshare member, this may not meet your expectations. I do not typically go to the same place twice, but I would consider this again if the price was right and would definitely look into their sister resorts.
PS- We got pictures of all our favourite staff except Eber, a bartender in the main lobby, if anyone has one to share, please let me know!
- Official Description (provided by the hotel):
- All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ocean Maya Royale Hotel Playa Del Carmen
- Ocean Maya Hotel
- Ocean Maya Playa Del Carmen
- Hacienda Maya
- Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico