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“Simply Superb but!!!”
Review of Ocean Maya Royale

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Ocean Maya Royale
Ranked #42 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed September 7, 2013

We just returned from this wonderful resort. We had a VERY relaxing time there and staying at this resort was just fantastic.
The lobby is really beautiful and the decoration is simple but well organised. The check in was very quick also.
The grounds are simply amazing, grass and trees are curt to perfection and there's flowers everywhere.
The room is beautifully and very functional, A/C is more than adequate for the room (every room has there own A/C (not a central system)
Food was just great especially the Italian restaurant (we've been there twice), no reservation require at all the restaurant (really great)
2 large pool very clean
The only down side is the beach ...for chairs there's no problem plenty to sit on but the sea is not the turquoise water we usually see in the Caribbean...but I've swam init and it was pleasant.
Overall great resort staff take care of the client accordingly.
I would recommend this resort to all couple (since this resort is adult only) who wants peace and quiet for a week.

Thanks

Room Tip: also available the privilege section but in my opinion it does not worth it because since it's a...
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  • Stayed: August 2013, traveled as a couple
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8  Thank Belgazou47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,378 - 3,384 of 6,982 reviews

Reviewed September 5, 2013

We just returned from a week's stay at the OMR from 28 Aug to 4 Sept. Once again, we found it to be an amazing value. Several of the staff (Jorge and Jessica and Alfredo) remembered us from our last visit in December. The manager of the hotel invited us to a special dinner with 8 other couples. We don't know why we were selected but we were very flattered. The dinner was "off the menu" and served to us by the managers of the hotel. It also gave us an opportunity to get to know some other couples and we enjoyed talking to them throughout the week. We had a gorgeous room with a view of the ocean. The beach area had actually improved since our last visit and we were able to walk out into the ocean and swim the length of the resort. We are already planning our return visit in 7 shorts weeks to celebrate my birthday. We invite you readers to come on down and celebrate with us!!

  • Stayed: August 2013, traveled as a couple
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3  Thank rocky847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

We spent two amazing weeks in Ocean Maya in August 2013. It was our honeymoon and we were so glad that we picked Mexico as our honeymoon destination. We have been to many all inclusive hotels but the helpfulness and friendliness of staff exceeded our expectations. Food, drinks, beach area, rooms were all great. I could really go on and on. Azucina and Tula at the beach were always friendly and on hand to bring more and more drinks.
It is also worth going for some long walks along the beach. 10 mins walk to the left is a beautiful laguna. 25 mins walk to the right and you will discover some amazing unspoilt beaches and baby turtles.
We couldn't recommend it enough.

  • Stayed: August 2013, traveled as a couple
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3  Thank Monika W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Beach Bums Nanda and Ocean Maya
I just wanted to thank you for always being so helpful in our trip planning. Your recommendations are always on point for us. We were so happy to be back in Mexico and absolutely loved the resort! Everyone we came across was friendly and accommodating. We met so many wonderful people. I love the intimate feel of Ocean Maya! We were able to do so many fun and exciting things while we were there, because the resort itself was so affordable (yet it didn't sacrifice the quality, cleanliness, and service we were extended). There were constantly things going on and shows to attend every night. We loved it. The week went by so fast and we found ourselves sad to leave when the trip came to an end. As always, we are so happy we went with Beach Bums. On our flight back we talked to another couple who felt abandoned and mislead by their travel agent from a different company and it made me all the more grateful for you! You rock and I can't wait to work with you again. Here's too many future vacations.

  • Stayed: August 2013, traveled as a couple
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16  Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

I travelled here in april 2013 with my boyfriend on our first couples holiday (bit late for review i know). I have to say from the moment we came to the resort it was fantastic. Went up to our room, requested a double but got 2 doubles not a problem as we pushed the beds together so wasnt a huge issue. the room was located in the block next to the main restaurant and reception, this was nice as was far enough away from the pool noise of the evening entertainment but close enough to pop down to the restaurant for breakfast etc. Throughout the whole stay we felt very welcome we went to majority of the shows-not your average entertainment staff these are professionals they were well put together shows with great costumes. Sometimes when i go to all inclusive resorts the entertaiment staff are pretty pushy with trying to get you to join in, they wernt!! i happily layed by the pool while my boyfriend played vollyball most mornings.

We tried all the restaurants. The italian was lovely but we chose a table by the window which was way to windy so try and get a stop a lil away but get there early as by the time we left there was a huge queue. not much to say about the japenese as it wasnt really our thing but you can get a seat and the "cook station" which looked fun if you were with a group. Mexican was nice a bit of traditional cuisine. The buffet was excellent every night always something to chose from.

Try the spa jucizzi above the reception theres never anyone in there and was lovely to relax in private

I have suggested to many of my friends to go there as was lovely, thank you for a great first hoilday and i still have the songs stuck in my head.... OCEAN.

  • Stayed: April 2013, traveled as a couple
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5  Thank Girlie1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Our best holiday to date, exceptionally friendly staff in first class accommodation, although we holidayed during the rainy season we only had 2 damp days. After walking in both directions on the beach, it is clear that the Ocean Maya Royale has best kept beach by far. Although the sea water of the beach was murky, probably due to the 2 days damp weather, if you went a hundred yards out, its stunning and clear. If you are lucky enough to go to this hotel don’t sunbathe round the pool the beach is just the other side of the hedge, close to the pool bar with an exceptionally hard working little girl called Azucena, she works on the privilege are but always stops to ask if she can bring you a drink or how your day is going, defiantly a gem in the hotel. I would go back tomorrow and I could not recommend it high enough, thank you Ocean May Royale, to coin a phrase, il be back !!!!!!

Room Tip: If you are unhappy with your room, the staff are more than happy to accommodate and will move you up...
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  • Stayed: August 2013, traveled as a couple
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3  Thank Holibobman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

We knew we were off to a great vacation when we arrived at the airport in Cancun and the transportation company hired by the hotel met us with a sign with our last name on it (& it was even spelled correctly! - that never happens).

We had a very quick check in, the rooms were side-by-side (as requested online) and were ready for us upon check-in. They were clean, tastefully decorated each with a private patio. The room was equipped with a coffee maker and small refrigerator. At check-in we were given a key and a lock - that whole assembly fits in your safe so contents stay safe. Each room is also equipped with a large umbrella (just in case) for your convenience. We really liked that 8-rooms are in each individual building (4 upstairs and 4 down) that way there were no elevators to wait on, no long halls to walk down. It is like having your own condo. The grounds are beautiful - very well maintained. There are animals around, but don't worry they keep their distance from you and are neat to look at from a distance. We even saw a deer once. A few tips, don't feed the animals and don't feed the the fish in the ocean.

The lobby is absolutely beautiful and we had live saxophone music for breakfast and in the evenings in the courtyard - so nice!

Mimosas for breakfast. . . now that is vacation! Wow, they had a Bloody Mary and Mimosa bar for breakfast! An espresso bar to "chill" out in - very nice!

The food. . . where do I start? Fantastic! The fresh fruit was incredible and the selection vast. Too much food to mention but I will tell you this it was all soooo good!! Tried sushi for the first time in the Japanese restaurant and now I'm a fan. The Italian restaurant was so nice and it is located directly on the beach. We frequented the buffet most of all since the selection was outstanding! Fresh salmon on the grill - wow, my mouth is watering just thinking about it! And, room service is available 24 hours a day! Can't beat that.

They have actual beds on the beach with roll pillows with coverings on the top and sides that can be tied together (like you see in magazines! So comfortable and relaxing - the breeze was so nice. I rolled on one side for sun and then the other for a little shade - the best of all worlds. As you've read before - people do reserve lounge chairs and beds early so while you are having coffee better head out and mark your territory :) By the way, the Mojitos on the beach were the best I've ever had - Alejandro makes a mean Mojito! The beach was clean, kayaking was a blast (it too is included free of charge).

We went as a family of five - my husband and I, our two children (23 & 20) and my mom. All three generations loved it!!

The most important thing to remember is to tip, tip the servers (from the housekeepers, bartenders, waitstaff in the restaurants, doormen (delivering luggage).

The only two areas for improvement - one would be the beds - they aren't very comfortable and two communication regarding activities - currently you have to check the board by the pool - would be best to receive a printed schedule of activites upon check in.

All and all, we all cannot wait to go back - - I've referred family and friends.

Thanks Ocean Maya - - & Trip Advisor for helping me find the resort!

  • Stayed: August 2013, traveled with family
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8  Thank Dixie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Price Range: $192 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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