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“Exceeded expectations” 5 of 5 bubbles
Review of Ocean Maya Royale

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Ocean Maya Royale
Ranked #48 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Stoke-on-Trent, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Exceeded expectations”
5 of 5 bubbles Reviewed August 20, 2013

Just back from 2 weeks at this all inclusive resort & really felt the need to give it the praise it deserves. From the top:

Arrival was smooth, well run & relaxed - just what was needed after 15+ hours travelling. Brief but sufficient overview given of the hotel facilities / locations. Room was as expected & good sized, with plesent private balcony, even though on ground floor. Great aircon in there.

Food / drink - All 3 Al a Carte restaurants were eaten in & excellent food & service in them, especially the Japanese. This offered cooking at table eating, mixed with a "bit of a show" by the chef of knife juggling / flaming dishes etc. Main restaurant buffet area offered consistently good food, with a good variety of taste / dishes & plenty of seating always available. Great range of cocktails, presented well & quickly made. Local free beer was Corona - result!!

Grounds of the resort were excellently presented, very clean, plenty of wildlife running about in them. Good sized pools & beach area, with sufficient sun loungers, but maybe not enough offering shade.

Staff - always polite, friendly & acknowledged you all the time, without seeming pushy for tips. We did however tip often, as the service across the board was excellent & staff always seemed genuinely grateful for the tip. Even had a couple of rainy days when all the staff could not do enough to entertain the guests, who had been forced away from the pool with poker tables / karaoke / additional bar staff on etc.

Only downsides were:
- Loungers under shade / by parasols were all towel blocked by 8am most days (although the resort promotes a no holding policy...)
- Couple of occasions their were no towels available at the pool, but were down within an hour or two each time.
- Had 3 / 14 days where we had to chase the room being made up, as not done by after lunch

Over all, both myself & my wife though this place was excellent. If your thinking about booking here, just do it. Great resorts, excellent staff, I'd be amazed if you didn't come back as impressed as us.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Easygeez42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,153 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,526)
Date | Rating
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  • Dutch first
  • English first
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English first
Averill Park, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

My Husband and I went to this resort for our Honeymoon the first week of June. We were on a tight budget and this place was very affordable. We read so many good reviews about it, and were just hoping to have a very nice time. Well let me tell you, we had a great time! I loved that it was adults only, it was very relaxing. We were greeted with champagne and smiling friendly staff. Every single staff member was always smiling and willing to help out. The service was fabulous! We didn't have an employee that we didn't like! Food was excellent! and the pool was beautiful. It even rained for most of our honeymoon and we had a great time. Lots of entertainment and great people and drinks! I would recommend this resort to anyone looking for an amazing time, and we plan on going back for our anniversary!

Room Tip: We had a gardenview room and it was secluded and quiet !
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabethtown, PA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

My husband & I traveled with another couple. The resort is beautiful! The service was excellent! Everyone was friendly, always smiling. We loved Oscar, he worked in the Italian restaurant. His wife, Carolina, worked in the lobby bar - she was wonderful, along with Jovennetti. (not sure of spelling) She was always trying to teach my husband Spanish! The food was excellent - our favorite was the Italian - we ate there 3 times. The grounds of the resort are immaculate - you always saw someone trimming bushes, watering flowers. The pool area was where we spent much of our time. There are 2 pools - one seemed to be a younger crowd - but we spent time there, too! They played pool games - lots of fun. Other pool was more of a lounging pool - we met several other couples there & had such a great time talking to them & getting to know them! We have stayed in touch & hope to see them again. That was very much a highlight or the trip for me! The beach was nice - well maintained. I was a little disappointed with the water - looking for that clear, turquoise water - not like that. Did not spend much time on the beach, but not the resort's fault. I would highly recommend staying there - a splendid time we had! I hope to go back!

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, August 19, 2013
Dear Guest,

Thank you so much for posting a review on Tripadvisor. I am really happy to read that you and your friends had such a wonderful time with us, specially thanks to Oscar and carolina, I will make sure that they know about it. I would also like to thank you for all the complements made to the gardens and pool area, it is great that you met so many peole to spend time with.

We hope to see you back here very soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

We had the best holiday ever! The hotel is stunning, food is delicious, amazing cocktails, lovely spacious rooms. But most of all, we were blown away by the friendliness and loveliness of all of the staff who couldn’t have worked harder to ensure that we were happy. A massive thank-you in particular to the incedible animation crew – Anny, Giovanni, Carmen, Poncho and Jess. They worked so incredibly hard and made our holiday so much fun with lots of exciting activities during the day and fantastic shows in the evening – the Grease show and Hollywood show were simply outstanding! In particular, Anny was such a superstar and is one of the loveliest and friendliest people we have ever met. She has a beautiful, bubbly personality and gorgeous smile, is so talented, very enthusiastic and worked incredibly hard to ensure all of the guests were having a great time. She made us feel really welcome from the first day and made or holiday really special. Anny is such an asset to the hotel and we miss her lots.

Also, Tila was brilliant and always ensured we had at least 1 drink on the go!! Thank-you. We would definitely come back here, please visit Ocean Maya Royale – you will have an amazing holiday here! Thank-you to everyone at the resort for an unforgettable holiday.

Room Tip: Bring lots of mosquito repellent!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, August 19, 2013
Dear guest,

Thank you so much for posting your review on Tripadvisor. I really apreciate all the great comments made about the resort, ground, food and of course the staff. We are very happy to read that they have been such a great company during your vacation, specially the entertainment staff, with Anne up front, she a great worker and a lovely person, I will make sure they all know about your comments.

We hope you come back very soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

Just returned from a 2 week all inclusive holiday at Ocean Maya Royale, our best holiday to date! The hotel is amazing, we absolutely loved it. The location is a lot better than other hotels we dropped off at on the transfer from the airport, including the sister H10 hotel the Ocean Coral and Turquesa. A taxi costs 200 pesos into Playa del Carmen (10 pounds) and its very safe,no problems at all.

The hotel itself is lovely, we never got bored! The entertainment team are lovely, my partner played beach volleyball with them a few times. I must mention Azusenka (Lilly!) who served drinks etc to the privileged guests on the beach- although we didn't upgrade (it didn't seem very good value for money) we sat just by their area and Lily always offered to get us drinks and was absolutely amazing! A really great lady and deserves a promotion,she works so hard! Sunbeds are tricky to get around the pool unless you reserve them, but there are always lots of beds on the beach so don't panic.

The food at OMR is just great- lots of choice. My favourite was the Japanese restaurant but my partner preferred the Italian. The Mexican was great as well! The main buffet restaurant never seems busy and there's so much choice.

The only slight downside for us was that some guests were extremely loud and lary at times, especially around the pool with the bar in it. It did tend to be the American guests who appeared to drink all day long! I guess that's what you get with it being adults only! :-)

All in all, a fabulous place and I wouldn't hesitate in booking again!!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sunworshipper234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, August 19, 2013
Dear Guest,

Thank you for writing a review on Tripadvisor. We are really happy to read that you had a wonderful stay with us. It is wonderful to know how nuch you have enjoyed our facilities and the service from the staff, specially from Azucena, she is a very hard working girl and I will make sure she knows how good she was to you both.

We hope to see you back soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

Stayed at the Ocean Maya Royale last week. The resort was beautiful, immaculate and sprawling. The activities/entertainment on site were packed with fun. The nightly shows were varied and lots of fun. Loved Grease night! Loved Anny she was so personable and full of suggestions on what to do while in Playa del Carmen. great vacation would go again. Kathy from Boston

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Immingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

went to ocean maya on 26th july for two weeks,all I can say for us it was perfect very quiet room ,what I requested on the upper floor. the food was very good no complaints , room very nice .all of the staff always smiling and very helpful , beaches good would certainly go back to the hotel again

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank george g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, August 19, 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. It is great to read that you two wonderful weeks here with us. We are pleased to have fullfil all your expectations and we do thank you for the complements made to the Hotel.

We hope you come back soon!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Maya Royale

Property: Ocean Maya Royale
Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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