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“Not Bad”
4 of 5 bubbles Review of Ocean Maya Royale

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Ocean Maya Royale
Ranked #47 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Colchester
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not Bad”
4 of 5 bubbles Reviewed June 23, 2013

Positive -This is a fairly small hotel compared to others in the area, grounds are beautiful, look out for iguanas, coatis and racoons whilst walking around. Our room was in block 36, very handy for beach and quiet pool. Lovely and secluded and quiet room. Room was large and clean and maid service excellent, just had to request it cleaned in the morning as first day it was not done till late afternoon, no more problems after that. All staff very friendly and helpful, although we were advised to tip, never felt obliged to do so, but did as we felt we wanted to. Food was good, what you would expect at an all inclusive hotel. Nice not to have to book for a la carte, and the Dolce Vita was our favourite. I had a lovely massage on the beach which helped my legs after climbing up the temple at Coba! This is a good trip worth doing and the swim in the cenote at the end is great. Savannah the Thomson rep was great, very helpful. Fr the guy who said it was for the over 50's, yes it was a quiet hotel, but plenty for young and old to do if you wanted.
Negative - Think, due to the adverse weather in the last few years the sea was nothing like it looked in the Thomson brochure, it was more Clacton on Sea than Caribbean Sea, visibility to snorkel from beach was nil, but it was warm. As we chose this area because we wanted to snorkel this was a big disappointment and sea was too rough for a boat trip. Beach was clean thanks to hard working beach boys,and there were ample sun beds. We had a rainy five days including a tropical storm which resulted in most of the paths flooding. Got used to wading ankle deep to restaurants. Staff worked hard, but like the sea state, these weather conditions are beyond their control, perhaps 'duck boards' could have been placed over the worse affected paths? The pillows were lumpy but that is the only complaint about the room. BE WARNED the mosquitoes are ferocious, take plenty of repellant, the strongest you can get and plug ins for your room. If you are unlucky enough to be ill, the doctor is great but you need to be paid in cash, pesos or USdollars. We're due to fly In the Dreamliner but had a tired worn out First Choice plane instead which was awful. Again, be warned, there seems a lot of trouble with blocked toilets on these flights at the moment, more than one report of problems on several flights. On the whole, nice hotel, but would not go back, especially with Thomson.

  • Stayed June 2013, traveled as a couple
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Helpful?
2 Thank Disappointed51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Luxembourg City, Luxembourg
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 23, 2013

Just back from a short 7 might stay and not sure what all the fuss is about. Yes grounds are beautifully kept, but housekeeping was absolutely shocking - had to continually phone to request coffee and tea in room, robes ( which are meant to be standard etc). A/C is also substandard as it does not remove humidity so clothes were constantly damp. Service in the bars and sit down resturants was also slow. Food can best be described as average plus.

  • Stayed June 2013, traveled with friends
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Helpful?
1 Thank Scott A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

Just coming to the end of a fabulous fortnight, always a bit dubious reading reviews, but this hotel is definitely worth more than 3*, we have travelled the world and never come across such hard working, friendly and courteous staff. The hotel is spotless, not too big or busy. The choice of restaurants is superb, we ate at the Japanese 3 times, each time delicious. The main restaurant may become repetitive but there is such a wide variety there is no need ever to eat the same meal twice. Bar staff - just can't praise them enough! Sorry too many names to mention, but thank you all for a fantastic holiday, we will certainly be recommending this hotel.

The gardens are also beautiful, kept immaculately and the wildlife amazing, watch out for the deer at 5.30!

Could go on and on but I am on holiday and my empty glass has been replaced by magic! Thank you again!

Room Tip: Our room 3008 was ideal!
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank trudiEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

Like other reviewers, I wasn't sure what to expect when we visited Ocean Maya this past week (mid-June). We got a fantastic deal on our vacation and I must say, everything about this hotel truly exceeded my expectations. The staff was SO friendly, accommodating, and hard working. The food was seriously great. It's a lively atmosphere and because of the smaller size, we even made some new friends from all over the world. This vacation was exactly what my husband and I needed.

We got the "romantic package," mainly because it was the only package left when we booked. We were welcomed in our room w/ sparkling wine and strawberries, and got to have a private romantic dinner on the third night (which was fantastic).

Our building was the "building royale," which was the largest building the farthest away from the pools/beach. We didn't mind the location, since nothing is too far of a walk, and we found the room comfortable. A/C and hot water worked great, though we heard from a few others that theirs didn't work. ONE small thing about the room - the shower/toilet were connected in one room and the door to that room is a swinging door that doesn't really close completely. How well do you know the person you're traveling with (or how well do you want to know them...)?

Couple of tips:
-Consierge who greets you when you arrive is actually trying to get you to go to a timeshare presentation. I didn't feel that he was too overly pushy, but just be aware and politely say no.

-Hang on to ALL of your receipts, keys, towel keys, and especially the customs form you get when you first enter the country. It's a total paper system here - no electronic records of anything. So if you book a trip or a ride it's "no ticket, no taco" (their words, not mine)

-We went to the Tulum ruins, Playa Paraiso, and a cenote snorkel, booking through Olympus. All of these were wonderful.

-Don't go to Coco Bongo.

-DO walk about 10-15 minutes down the beach to the left for a swim in the beautiful lagoon and cenote. Sometimes there is a "troll" on the bridge who won't let anyone pass, but it's not a big deal since you can swim through the cenote a short distance to get there. All of the beaches are public.

-The beach here is so-so compared to other places in the Caribbean. It's definitely worth it to do an excursion to one of the nicer beaches. Most of the time we were perfectly happy to hang out at the pool.

-I really don't think it would be worth it to spend an extra $500 or more for the "privilege" package. It seemed like all you get is slightly better liquor and a private area on the beach.

-Tip the staff!! They work incredibly long hours, all with a smile on their face.

Shout outs to Jacob ("cutie patootie"), Daniel, and everyone else at Ocean Maya who made our vacation so awesome.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChristieNic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

We just returned June 19th we had a great time the staff is just incredible to say the least just to mention a few - Daniel, Jacob, David and Aleianoko hope I spelled that right!! The rooms were perfect no musty smell ever and very clean. I really loved all the bagged ice and bottled water we have been to Mexico every year since 2008 first time at a resort my stomach was not a problem the whole time due to the water I'm sure. Thank you guys for the great vacation our whole family will return next year!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Altamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

Just a quick review to say how lovely the Hotel is, the excellent food, lovely beach location and above all fantastic staff, especially Yhuri who went out of her way to make sure we were happy.
Now the other bit......It was a somewhat difficult time due to the fact we went the week our young friends from over the water were there and quite frankly a large group of 18-30s did ruin our time there hence being moved twice! I'm suprised large groups of 18-30s can book in.

Stayed June 2013, traveled as a couple
Helpful?
3 Thank 285Michael285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easley, South Carolina
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

The staff makes this place even better than it is. Pampered and cared for in every way. Azucena at the beach in the Privilege area works so hard to get you whatever you want. Every location on the property has several nice people to greet, serve and wait for your return. Denise and Christian at the privilege desk are superior. Amy Jean at the fun pool, super cute and funny makes the activities super fun. Antonio in La Dolce Vita is a superior waiter and the staff at breakfast were so kind, helpful and considerate.

The property is lovely and immaculate. My top advice after going to a couple of all-inclusive resorts: always upgrade to the preferred level. Better everything. We had a Jr Suite, not much more money, very clean and roomy. We asked to have our room fumigated for the mosquito issue and it was done without delay, no odor and no problem. You would be unreasonable to expect no mosquitoes in the mangroves of Riviera Maya. Some people are not aware of their own limitations. Bugs, animals, heat and rain are apart of travel. This hotel does what it can to make you comfortable and satisfied.

We had absolutely no problems and the best vacation of our lives and we have been all over. One thing, don't waste your money on side trips unless whatever happens would not disappoint you. The hotel has nothing to do with those and they are hit or miss.

Room Tip: jr suite was fantastic. no need for jacuzzi in room with privilege, you can use the spa jacuzzi dai...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LeslieEmilio24strong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Maya Royale

Property: Ocean Maya Royale
Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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