Positive -This is a fairly small hotel compared to others in the area, grounds are beautiful, look out for iguanas, coatis and racoons whilst walking around. Our room was in block 36, very handy for beach and quiet pool. Lovely and secluded and quiet room. Room was large and clean and maid service excellent, just had to request it cleaned in the morning as first day it was not done till late afternoon, no more problems after that. All staff very friendly and helpful, although we were advised to tip, never felt obliged to do so, but did as we felt we wanted to. Food was good, what you would expect at an all inclusive hotel. Nice not to have to book for a la carte, and the Dolce Vita was our favourite. I had a lovely massage on the beach which helped my legs after climbing up the temple at Coba! This is a good trip worth doing and the swim in the cenote at the end is great. Savannah the Thomson rep was great, very helpful. Fr the guy who said it was for the over 50's, yes it was a quiet hotel, but plenty for young and old to do if you wanted.
Negative - Think, due to the adverse weather in the last few years the sea was nothing like it looked in the Thomson brochure, it was more Clacton on Sea than Caribbean Sea, visibility to snorkel from beach was nil, but it was warm. As we chose this area because we wanted to snorkel this was a big disappointment and sea was too rough for a boat trip. Beach was clean thanks to hard working beach boys,and there were ample sun beds. We had a rainy five days including a tropical storm which resulted in most of the paths flooding. Got used to wading ankle deep to restaurants. Staff worked hard, but like the sea state, these weather conditions are beyond their control, perhaps 'duck boards' could have been placed over the worse affected paths? The pillows were lumpy but that is the only complaint about the room. BE WARNED the mosquitoes are ferocious, take plenty of repellant, the strongest you can get and plug ins for your room. If you are unlucky enough to be ill, the doctor is great but you need to be paid in cash, pesos or USdollars. We're due to fly In the Dreamliner but had a tired worn out First Choice plane instead which was awful. Again, be warned, there seems a lot of trouble with blocked toilets on these flights at the moment, more than one report of problems on several flights. On the whole, nice hotel, but would not go back, especially with Thomson.
- Official Description (provided by the hotel):
- All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more less
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- Also Known As:
- Ocean Maya Royale Hotel Playa Del Carmen
- Ocean Maya Hotel
- Ocean Maya Playa Del Carmen
- Hacienda Maya
- Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico