Just got back last night from Ocean Maya Royale. Being a top contributor who is very objective I will give you the good and the bad. We were there from June 4th - 9th, 2013. Traveling to Mexico felt safe and easy. We were nervous about the customs process because we had never done that before mainly worrying about the unknown. There was nothing to worry about. Easy Peasy. Pesos were exchanging at 11 Pesos to every US dollar at the time we were there.
Pay attention now. When you get off the plane and come out of the jet way. Everyone looks official. And everyone is offering to help you. They are ALL in uniforms of some sort that look like they are official aiport staff. All they all want to do is take your luggage so they may receive some sort of a tip or sell you a time share. They only real advice here... Research, research research. Know who is picking you up. Get detailed directions from them of where to go, what they will be dressed like, and the best way to get to them. All the people in uniforms will "help" you find the person you're supposed to find, but remember... They want money. Actual airport staff will not be easy to spot if you really need help, but if you need help they have an that is like Alave or something like that. Know your transport and how to find them. We used Funjet. They did their job and got us back and forth, but overall totally worthless and... THEY ARE TRYING TO SELL YOU SOMETHING! They try to act like they are giving you tips, but they are just pushing you into buying something.
The resort was ok. It's all inclusive, but is geared for the over 50 crowd. I'm good with that, but they should advertise that. I'm 41. As you get to the resort the van driver will want a tip, the guy who moves your bags will want a tip.... Oh pretty much everyone wants a tip. Bathroom doors in your room are like stalls. The doors do not go floor to ceiling on EVERY room, so no privacy.
Check-in was easy. The front desk staff was nice. They speak English. You cannot go to your room until after 3:00 p.m. So, if you arrive earlier you will have to wait. They will "secure" your bags for you while you're there at the resort. They put them in an empty ballroom that has a shut door that the staff takes lunch in. You can change into your swimsuit and head to the pool if you arrive early and are looking to waste time until your room is ready.
I did not post any pictures this trip because there are already sooo many pictures. I completely disagree with any reviewer who said the food was good. The food was okay at best. It was fine the first couple of days, but there variety is not there...same food... Over and over and over and over. Japanese place was decent, the Italian place's portions are extremely small and are not good, El Charro is probably the best. There is no chips and salsa states people. Our "salsa" is pick de gayo to them. Salsa means ketchup in Mexico. You will only find our kind of salsa at El Charro in the evenings... Also the ONLY place to get "Mexican" food.
The pools. There are two. Upper large pool where much older people hang out and lower pool where you'll find it much busier, music, volleyball, swim up bar, and party people. Take your pick. We chose the lower. Getting a drink was tough, but not impossible. No waitresses. All drinks served in plastic cups, cheap liquor unless you go "Priveledge" Natty light style Mexico beer, but you can lime it and it's ok. The staff was fine. Pay attention: the pool bar closes at 6:30 p.m. The pool closes at 8:00 p.m. If you're looking to party and think it's going to be a big party atmosphere.... Wrong resort. Look for a different one. If you're looking for something a little quiet this is the style.
The beach was nice. Not really any rocks in the sand or ocean like a lot of the other resorts. The staff works VERY hard on keeping this resort up and keeping the beach clean. The beach front is short, but probably normal for Mexican resort. The beaches are open so, you can walk down the beach front in front of every resort. We swam often in the ocean. No snorkeling off the beach really, but you can book an hour and a half trip for $30 USD per person and it's worth it. They take you out on a boat and you can dive on a reef. They do not teach you how to do it, so if you don't know how to snorkel.... Learn before you go.
"Free" water sports. $30 to learn how to sail Katamaran. Worth every penny. So much fun, you can sail out on the open ocean anytime for no more charge after that. Pay attention: all activities on this beach close at 3:30 p.m. The employees have some bus they have to catch so no more water sports. You can leave your stuff on chairs and such while you do it and no one really had an issue, but my iPhone was stolen and it was covered up, so someone went through our stuff.
Let me sum this up... If you're over 50, are not looking for amazing, don't mind same food, private bathrooms are not a big deal to you, are not into a party atmosphere or a night life... Or anything after 3:30 p.m. This might be the place for you. I would NEVER pick this resort. Pretty and fine, but not worth thousands.
Feel free to contact me with questions.
- Official Description (provided by the hotel):
- All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more less
- Reservation Options:
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- Also Known As:
- Ocean Maya Royale Hotel Playa Del Carmen
- Ocean Maya Hotel
- Ocean Maya Playa Del Carmen
- Hacienda Maya
- Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico