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“Royal Treatment” 5 of 5 bubbles
Review of Ocean Maya Royale

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Ocean Maya Royale
Ranked #48 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Calgary, ab
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Royal Treatment”
5 of 5 bubbles Reviewed May 13, 2013

We are a few days in right now and already I must commend how we are getting treated by the staff. We did our vow renewal in June and once again Claudia in Guest Services came through to ensure a perfect vacation. The restaurants are great but it's the staff here that makes the difference. Good job OMR.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mexcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, May 19, 2013
Dear guest,

Thank you for taking the time, even during your holidays to let us know that you are having a great time and also thank you so much for mentioning our guest service manager, Claudia, I will make sure she knows. I supose that by now you are no longer here, so I hope you come back soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,152 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,526)
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English first
Cardiff, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

Just back from 2 weeks at this hotel with friends to celebrate our Silver Wedding Anniversary. Had the most amazing time - this hotel is truly a 5 star hotel, everyone is so friendly, food and drink A*, beach pure white sand, weather was excellent.

In one word - Paradise!

Room Tip: Quiet area is block 25 which is where we stayed.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Davies99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, May 19, 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. We are very pleased to read that you have had two great weeks to celebrate this special time in your life. We really hope to have you back for the next aniversary!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

Great resort! Clean, beautiful & safe. The beach is on the Guelph of Mexico & not as aqua-like or big like the others, but it is plenty, refreshing also clean, clear & well kept. It is worth getting up as the early bird to claim your beds on the beach. A small piece of paradise in paradise.

This resort met all our expectations. We had a wonderful time relaxing & enjoying the entertainment.

I especially enjoyed that I did not have to make any restaurant reservations. Go on your own schedule during hours of operation. Italian was my favorite.

As well, recognition to all staff from the shows to landscaping, service on drinks, room maintenance, etc., deserve to be highlighted for all their hard work and attention to detail. There was a storm on May 1st & business went on as usual (we lost power) but it was hardly even noticed.

Playa de Carmen is a 20 min taxi ride. We went twice & enjoyed the shopping & dining. There is also night life as you should note there is no dance club located on the resort.

Overall, I give this place two thumbs up!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Deborah10124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, May 19, 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. it is great to read that we did go over your expectations, a special big thank you for all your complements made to all the Hotel staff for their hard work. We are very pleased to read that you did have a wonderful time.

We hope to see you soon back in Paradise!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 11, 2013

Me and a group of friends stayed at this marvelous resort late march early april, and i just can`t describe how great the trip was and 99% percent of it due of the staff, greetings specially to the ENTERTAINMENT STAFF, ONE OF THE FIRST PERSONS WE MET AT AOUR ARRIVAL WAS MEGEUEL RAMONS (MIKE) ONE OF THE MANAGERS, HE TOOK US PERSONALY TO OUR ROOM WHILE SHOWED US THE FACILITIES, THE RESTAURANTS THE TEATHER AND MOST OF THE PLACES AROUND, ALSO THE REST OF THE ENTERTAINMENT STAFF WERE MARVELOUS WITH US ALL THE TIME "MUCHOS GRACIAS" AMY,ANY,GIO,JESS AND THE REST OF THE ENTERTAINERS.
the food was amazing specially at the japanesse where NIK does a great job and a great show at the tepanyaki, the drinks were also really good is hard to choose one bartender due all of them were spectacular.
They do a special BBQ on tuesdays were all the staff "at least most of them" from the different areas Kitchen,Bars, Mantinence, and even security walk around saying hi to all of us, then the area managers got introduced and we get to know who runs this place that well (the MC is done by the General Manager who seems to have fun doing it he makes jokes with their staff) this thing really refreshed us from the past resorts where we have been, it makes you feel really envolved with the place.

the nights were ok, they present shows everynight some made by the staff (we love the Michael Jackson) the brazilian girl who coreographs is just oustanding doing it, and some others like the mexican with marichi music live wich was great as well, were our favorites . . they also present dj and live bands after shows and that was our favorite nights with music live to dance and party "it shouldn`t end up that early, at 12:00 pm" one night at the main patio and another by the pool area in what they call "outdoor night activities" with a mayan show .

The only few cons tha i would like to point and thats why i did not point it with a *5 the review is the fact that we found a huge inconsistence with some of the staff, for exem. You have in one hand the entertaiment staff, always smiling and asking you if everything is going well (specially the area manager Migel who every day approached to us and ask how was our day, or vacations doing) as well their staff Amy, carmen and the rest of the crew . . And in the other you have some staff that seems to hate their job, like some of the chefs at the buffet during the different meals "we say hi to some of them and they did not even respond", the Guest Service supervisor Sabrine was really rude both times when we came to complain about some little tecnical issues in my friends room, "she seemed to be in a really bad mood"; We really found this bad for the resort due that these bad attitude from a few ruins the awesome job and the really hard efford that people like the entertainers or the bartenders or even our made does every day to make us fell really special "as never before".

If you are thinking to reserve this resort, don`t even think about it you will not regreat. Actually once you arrive ask straigh for Migeuel Ramon or Amy Jean or Ani from the enteartainment staff they will be very helpfull.

Gretings Ocean Maya Real from all the noisy group from NY !!!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, May 19, 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. I am really happy to read that you and your group had such a great time with us, specialy thank you to Miguel and his team, they do make a wonderful job every day organizing activities and shows to make avery body enjoy their stay. Daniela is the name of the Brasilean girl who makes Michael, she is amazing!. I am really sorry if you found on your way some people with the wrong actitude and i will make sure this type of behaviour does not happen again. As you mention, our General Manager is a very open person and this is a reflection on his staff, very happy people.

We hope that you and your group come back very soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emerald, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

my girlfriend and I stayed here in late March, was a fantastic time. it seems abit more chilled out than some of the other hotels along the beach, mainly due to the staff who were great fun. not to mention the no kids policy! nice food with a selection of different restaurants, the entertainment crew tried really hard to make everyone's stay enjoyable. it never felt crowded. would definitely stay again.

Room Tip: say your on your honeymoon...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank seearsy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, May 19, 2013
Dear guest,

Thank you for posting a review on Tripadvisor. It is great to read that you had such a wonderful experience on your first visit to an all inclusive resort. i am happy to read that you also had a lot of fun with the entertaiment team.

We hope to see you soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherborne, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

My partner and I stayed here for 8 nights from the end of April until the beginning of May and this resort was well above our expectations. The resort itself is outstanding. Its clean (Very clean), the staff are incredibly friendly and helpful, the weather fantastic and the food to suit all tastes. The rooms are very modern and designed well. We stayed in a Honeymoon Jacuzzi Suite and therefore meant we were privilege guests with 24 hour butler service, room service, exclusive access to privilege sunbeds and much much more. Would highly reccommend or if not, at least upgrading to a privilege package once your there. The Mexican lady who works on the beach is incredible. Very friendly. Hats off to the work she does. Whilst on your holiday you'll see Raccoons, Coatis, Birds, Iguanas and other creatures if your lucky. We had an absolutely amazing day swimming with the dolphins too on an excursion booked by Daniella. We feel very blessed to have met her & given the opportunity to do such an amazing thing. If your looking for relaxation, sun and sea, this is the destination for you.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, May 19, 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. I am really happy to read that you did enjoy so much having a honeymoon suite and the Privilege services. The girl that works at the beach is Azucena, a great star from the Hotel staff, she is very hard working and I will make sure she knows about your complements. Thank you also for all the good things that you have mentioned about the Hotel.

We hope to see you back soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

I normally do not write reviews, but this place was so special I wanted to give credit where credit is due.

Hotel - from the moment you arrive you are treated like a true guest, they ask what you would like to drink and bring it to you right away, they put your luggage on a golf cart, check you in in 5 minutes and whisk you off to your room. The lobby is gorgeous, marble floors, loads of couches to relax on. We got in late and they made us food in the bar area.

The beach, although a little small, was plenty for the size of the resort. There were always beach chairs available at the beach, and there was a more mellow vibe down there, the sand was soft and didnt stick too much to your skin. There were kayaks for rental which were fun and some other water sports I saw people doing. There is even an onsite dive shop that will take you right from the shore on a boat. No traveling into Playa to arrange it, so that is a perk.

The activity pool was refreshing, clean and fun. Raphael, the pool bartender and was great, he worked as fast as he could, and was always polite (even when demanding guests were chanting his name for more drinks). Daniel was a great poolside waiter and bartender and dare I say entertainer? He moonlighted as a waiter in the a la carte restaurant and was always in good spirits and keeping people laughing.

The food - seriously amazing! For an all inclusive this was top of the line. Breakfast buffet was almost more brunch like, with omelet stand, traditional mexican dishes, fresh fruit, crepe options some days, or blt options another day. always something more than just eggs, cereal and toast. They also had a bloody mary stand, which I thought was a nice touch! The buffet dinner was like a meat lovers dream, lots of great things to try. The a la cartes were fantastic, they tried very hard to make it a special experience, starting with a specialty drink of the night, and appetizer, a main course and dessert. I cant decide which place I liked best! Asian Fusion was fun, the Mexican was authentic, and the Italian one was the most romantic of the 3. Best part is you didn't need a reservation for any of them, maybe it was just the quiet season though?

Tours - so much to do, so little time (for us) so we opted for an afternoon in playa which was nice, and a Tulum/Akumal (sea turtle snorkeling) excursion which was fantastic and our tour guide Carlos was the best! So friendly and informative.

The staff is amazing, the maid staff always had our room immaculate, thank you Martha! The waiters and bartenders always smiling and working so hard (and sometimes for demanding people) The maintenance staff was meticulous in that they would patch up chipped paint, take down dead palms, or fix a light fixture on the spot. They also spent time decorating our room for my boyfriends birthday, with balloons, writing happy birthday in flower petals on the bed, and leaving cake with a nice card! So thoughtful and so appreciated.. thank you!

Cons - I wouldnt even say these were cons. Maybe more of a wish list - my own personal paradise would include the following: a shuttle to and from Playa every hour or even two hours. Casual beach bar at night time with some tables for conversing with new friends.

I know some people complained about the beds, but I thought they were awesome, never had to ask for an extra pillow. The no dresser or full sized mirror didnt bother me at all, nor did the size of the room. We were only there for 5 days so we spent so little time in our room. Oh and the shower leaks out onto the floor. The shower itself is awesome, very modern and very good pressure, but a better system for preventing flooding would be ideal.

If you have any questions please email me and I'd be happy to help you out!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank mary l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Maya Royale

Property: Ocean Maya Royale
Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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