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“Ocean Maya Royale ... we'll see you again”
5 of 5 bubbles Review of Ocean Maya Royale

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Ocean Maya Royale
Ranked #48 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Windsor, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Ocean Maya Royale ... we'll see you again”
5 of 5 bubbles Reviewed November 11, 2012

This was our first visit to Ocean Maya Royale and we were impressed. Room (Privileged) was beautiful, clean, and spacious. Wide variety of food available at the restaurants. Japanese Grill was our favourite. Hotel staff was the best .. so courteous and helpful. Nightly entertainment and daily activities were fun. Went to the spa twice and used the gym nearly every day. Beach not very big however we walked along the beach past the other resorts. We would go back again!!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kelly2_92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, November 13, 2012
Dear Guest,

Thank you for posting a review on Tripadvisor. We also thank you for buying one of our privilege rooms, these are for those who like to have a litlle extra bumping. We are very pleased that you enjoyed your holidays so much and also we are very happy that you found our staff to be so great.

We hope to see you back very soon!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,256 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,546)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 11, 2012

We had a wonderful time.. There was six of us from Las Vegas .. So we know hotels... The staff here go out of there way to make sure that you have a good stay... We felt like kings and queens and when our 10 wonderful days was over.. We was wishing we had 5 more days.. LoL... It's the little things that made it wonderful.; friendly smiling faces... Great service.. Beatiful landscape.. And the Drinks keep on coming..
It's truly an oasis..
We will be back soon..!!
Vegas crew

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VegasCrew300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

Visited this hotel in september 2012 have to say. It was fantastic give or take a few minor hiccups the room was very nice cleaned every day staff very very friendly and pleasant overall the food in all the restaurants was very good and a visit to the al a carte is amust. The beach was ok but if you walk to the left of the hotel for about 15mins you come across a beautiful lagoon
The hiccups only one bar at night in such a big hotel inadequate air conditioning in public areas no shuttle bus

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Caznndek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 10, 2012

We were thrilled with our time at the Ocean Maya Royale. Food was outstanding. Resort was beautiful. Rooms were great. People were friendly and helpful. The only complaint we have, is that it cost $20 each way for a taxi to Playa del Carmen.

Room Tip: We paid for our trip with Airmiles. It cost us an extra 4000 Airlimes to be upgraded to Privileged...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, November 11, 2012
Dear Guest,

Thank you for posting a review on Tripadvisor. We are very pleased to read that you had a wonderful time with us. Thank you also for your comments, unfortunately at the moment we do not count with a free shuttle to Playa, but we will be verifing the possibility to have one in the future for our guests.

We hope to see you soon!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 9, 2012

Extremely well run hotel from reception to departure, staff cannot do enough for you, and always with sincere smiles. Beautifully kept grounds, very clean pools, reasonable beach, efficient bars with premium spirits and good service. Ate at the Japanese restaurant twice and this was excellent, Italian not quite as good, and the Mexican between the two. Even the buffet was very good which is rare at all-inclusives serving many sea-foods, including langoustines, and rather good T-bone steaks which were to die for.
Would recommend to anyone.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GJPrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, November 11, 2012
Dear guest,

Thank you for posting a review on Tripadvisor. I would like to thank you also for all the good complements given to our quality service, we work very hard everyday to give our guests the best holiday ever.

We hope you come back very soon!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allenton, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 8, 2012

liked the 8 room units, did'nt feel confined, no sports bar, was not reel happy with the dive shop, japenese restrant was great, good buffets, did a good job with the haloween activities, we'll be back

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, November 11, 2012
Dear guest,

Thank you for posting a review on Tripadvisor. We are happy to read that despite some details you had a wonderful time with us. We apreciate your sugestion about the sport bar, we are considering to have one to improve the service to our future guests.

We hope you come back soon!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed November 8, 2012

My husband and I took his cousin here to celebrate her birthday. We have been to alot of all-inclusives in Mexico and this one gets high marks from us because: the grounds are beautiful; the landscaping is out of this world; the staff was extremely friendly and accommodating and they worked SO hard from daylight to dark to make sure everyone was having fun. If gourmet food is a requirement then this may not be the place for you. The food was average at best but there was plenty of it. It's not like you were going to go hungry, it just wasn't exceptional. Now, the drinks were another story!! They served up a wonderful variety of tropical drinks and they were never stingy with the alcohol. Nothing was watered down like some places. The pool bar was the place to be during the day and the lobby bar was hoppin in the evening. The rooms were average, nothing exceptional but . . . who goes there to stay in the room??? We would go back again!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank 2TexasBeachBums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, November 11, 2012
Dear guest,

Thank you for posting a review on Tripadvisor. We are very pleased to read that you and your family, special your cousin had a wonderful birthday during your stay. thank you for all the complements made to the property and specially the staff.

We hope to see you very soon!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Maya Royale

Property: Ocean Maya Royale
Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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