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“Hotel Cohiba preys on travellers”
Review of Hotel Cohiba

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Hotel Cohiba
Ranked #196 of 212 Hotels in Playa del Carmen
A TripAdvisor Member
Toronto, ON
15
Reviewed February 29, 2004

The service from the start was terrible. My girlfriend had paid for our reservation in advance, yet when i arrived at the hotel i was told that I had to wait since the guests from the night before hadn't checked out - it was 3pm when this occured. they offered me a downgrade room as they best that they could do. i accepted because i was tired and frustrated. Second, they accepted my credit card and payment (i forgot that we had already paid for the room) and didn't notify me that the room had already been booked and paid for. I am currently attempting to get a refund for the additional amount I had paid and haven't received it as of yet, despite numerous assurances that it was happening.

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17 - 23 of 82 reviews

A TripAdvisor Member
Raleigh, NC
13
Reviewed March 31, 2003

We stayed at the Cohiba in early Feb. 2003 for six nights. The staff was extremely helpful with directions, advice on attractions and eating suggestions. The rooms and public areas were immaculate, though a little dated. The staff (Julio) arranged a boat charter for snorkeling and fishing (caught two huge red snapper) and the boat captain took our fish to a restaurant just off the beach where we consumed it(well, part of it) for lunch. We found a bed light to be inoperative but it was rewired within the hour. We'll return next winter.

3  Thank A TripAdvisor Member
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A TripAdvisor Member
Cedar Rapids, IA
112
Reviewed January 18, 2003

The hotel is at a great location and is nice but the room that we were staying was broke into and the safe deposit box was stolen. But the door was locked when we returned to our room to find that it had been broken into. So this leaves me with one conclusion, it was an employee of the hotel. To make matters worse, we talked to the owner of the hotel, and he would do nothing for us and did not even apologize, but he sure did try to charge us $300.00 dollars for the safe deposit box that was stolen! I would not recommend to stay there, it's not safe.

12  Thank A TripAdvisor Member
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Reviewed August 20, 2017 via mobile
Google Translation

Stayed: August 2017, traveled with friends
Thank Luis Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2017 via mobile
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Stayed: July 2017
Thank Clau M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2017
Google Translation

Room Tip: las del 1 piso al fondo estan bien por lo menos no se escucha el ruido, aunque ustedes van a sentir...
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  • Stayed: March 2017, traveled solo
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1  Thank Anderson U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2017
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Room Tip: Todas las habitaciones muy ruidosas
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  • Stayed: February 2017, traveled as a couple
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3  Thank Marianela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cohiba

Address: Calle 12 y Primera Norte | Downtown, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
#93 On the Beach Hotel in Playa del Carmen
Price Range: $49 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cohiba 3*
Number of rooms: 21
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Also Known As:
Cohiba Hotel Playa Del Carmen
Hotel Cohiba Riviera Maya/Playa Del Carmen, Mexico

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