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Blue Diamond Luxury Boutique Hotel
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Reviews (1,877)
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All reviewsambar restaurantpatio suitecevichegolf cartoutdoor tubcenote suitebeachfront casitaamber restaurantcigar loungesteam roomconcierge officeall inclusive resortwalk in closetpool barquiet resortspa areahuge bathroom
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1,167 - 1,172 of 1,877 reviews
Reviewed July 1, 2013

This vacation was wonderful and I might add we are retired and have traveled to the Riviera Maya 30 times in the past several years. What made the trip so special was the service we received. Diego, Alfredo and Darwin, the bellboys/drivers, gave us advice on what to do and were always looking for ways to be helpful. The restaurants are all wonderful and the food exceptional .The quality of the food and the variety available was excellent, meat, fish, and vegetarian. If you wanted something not on the menu they made every effort to fulfill your request. Mario and Cesar were great waiters they were always offering us something special and remembered what we drank and ordered for breakfast. The steaks were juicy and tender, the best we have had in Mexico. When you go to the Amber restaurant look over the outside rail and see the crocs. Cecila was one of the best hostess we have ever had. She was very friendly and always a pleasure to converse with. If any problem should occur food and beverage manager Joaquin will solve it quickly. The bed was in the middle of a large open room, with two sets of patio doors and outside there is a lovely private terrace and hot tub. Pull back a large double mirror door and walk into a beautiful spacious bath room with two showers. It was a truly wonderful experience. The only minor problem was some mosquitoes in the evening, however the resort provides spray in every room. The property is long and bicycles are offered, which we took advantage of, however the golf cart rides were freely available. There were many others on staff that made our stay memorable but I cannot recall their names.
Bob and Jamie Dunn June, 2013

Room Tip: All rooms were beautiful, however the "Jungle Rooms" were more private and isolated.
  • Stayed: June 2013, traveled as a couple
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2  Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

We recently spent several days in a beach "casita" at this wonderful all inclusive resort in Riviera Maya. It was our most relaxing vacation to date. Staying at this property provided the best of everything: luxury all inclusive + privacy + casualness.

The beautiful casitas have their own private upper and lower deck, and a private beach space. The upper deck has a bed, lounge furniture and a small private pool. We could literally lay under the stars. The interior amenities are fantastic and we loved how they customized our mini bar based on our favorite selections.

The service was top notch the entire trip, with engaging and friendly staff members who were all delightful. The food quality was outstanding with plenty of light, fresh and healthy options. We didn't have a bad bite of food.

I just loved how it felt like we had our own house with all the perks of a luxury all inclusive just steps out the door. All this and we could be ourselves - we didn't have to get super dressy for dinner or feel like we were at a pretentious property like another we stayed at down the street.

Plus, we are a same-sex couple and no one flinched. As a gay couple, we wanted to be treated with respect and like everyone else, and we were. It was a great experience.

Room Tip: The casitas are the best if you love the beach and want privacy.
  • Stayed: June 2013, traveled as a couple
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7  Thank TwoChicksTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

Fabulous service and beautiful view. Everyone goes out of their way to make you feel special. Spa treatments were wonderful and my husband and I were glad to enjoy the many services together including steam rooms, saunas, etc.

The poolside cabanas are the best and you will not be able to find anyone more attentive to guests needs there... they are always looking to fill up your drink or bring delicious food.

While the resort is quite spread out, one quick phone call will get you a golf cart ride to wherever you need to go. Also, the drivers share information about the hotel and what to do while at the resort.

We will definitely be coming back!

Room Tip: The patio casitas are probably the most private... make sure to request one with a pool as some only have a plunge bath.
  • Stayed: June 2013, traveled as a couple
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3  Thank HoppeFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

My husband and I just returned yesterday after spending 10 days at Blue Diamond for our honeymoon. We stayed in a beachfront casita using an Orbitz flight+hotel deal. It was amazing. Appropriate adjectives to describe the place include pristine, delicious, easy, friendly, relaxing, indulgent, and heavenly.

They achieve this through an exceptional staff. Bartender Luis, waiters Guillermo, Roman, and Jose, Ceviche manager Cesar, hostess Celia, driver Diego, masseuses Marta and Erika, housekeeper Rodrigo (??), concierges Omar and Jose, and the shop keeper at Jaipsi whose name I've forgotten were among the wonderful people that helped make our stay better than we could have ever imagined. But even those whose names we never learned were just as important to making us feel welcome and cared for the whole time we were there.

A few specific things to note:

- We got the honeymoon package simply by bringing a copy of our marriage license with us, despite having booked with Orbitz. This provided 15% off spa services, a champagne breakfast in bed (which we didn't take advantage of because we preferred to eat breakfast on the porch at Aguamarina), a beautiful surprise dessert, surprise flower petals on the bed one night and many other lovely little touches.

- In response to other reviewers' complaints about things like "over hospitality," we have to wholeheartedly disagree. We had no problem keeping to ourselves when we wanted to. The "Do Not Disturb" button on the door was a great feature and allowed us as much privacy as we needed.

- Order the virgin Tiger drink (pinapple, strawberry, coconut) but ask them to add rum. Que Rico!

- If you have a beachfront casita, Cesar will come to you with drinks and food for no additional room-service charge. That man is amazing, as many other reviewers have stated. So kind and dedicated to his job.

- Also re:room service, if you order for delivery before 7am or after 11pm, there is no additional charge.

- Yes, the food is all very rich and it can get a little overwhelming after a while. But you can simply order LESS. No one is stopping you :)

My only complaint about Blue Diamond is that they don't do more to promote themselves as the incredible gem that they are (ie., the website could be much more informative, too the in-room service description binder). But perhaps it's better this place remain a *hidden* gem so that we can have it all to ourselves.

Room Tip: If you can get a deal on a beachfront casita it's totally worth it
  • Stayed: June 2013, traveled as a couple
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4  Thank ajherring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

This vacation was great because this hotel and its amenities were great but the real thing that made the trip special was their service, especially Diego that was a bellboy, he gave us advice on what to do in playa and was really nice, Mario was a great weitress he always offer us something special and Luis was a barman who had a great tribute to us and the other clients, always with a smile. Everyone was very servicing and nice.

  • Stayed: June 2013, traveled as a couple
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Thank Cristina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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