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“Some issues, but beautiful resort”

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Blue Diamond Luxury Boutique Hotel
Ranked #44 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Hoboken
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Some issues, but beautiful resort”
Reviewed April 29, 2013

My boyfriend & I stayed at the Blue Diamond beachfront casitas for four nights in April. The property is beautiful and the casita was incredible. Pricey, but to be right on the beach and have a private rooftop with pool was fantastic.

Overall I really enjoyed the stay - the resort is really nice and the food was quite good, especially for an all-inclusive. The drinks were not great and there wasn't too much variety as far as beer and wine. However, we did buy a few nice bottles of wine at Ambar. One thing I did not like was a room service charge ($20 "delivery" fee) - the resort is not cheap so to have a separate fee for that seemed a bit nickel & dime-like.

The service was good, but not great. I was surprised, because every other place I've been in Mexico had EXEMPLARY staff. It was never bad, but definitely had some misses.

Unfortunately we also had some issues during our stay - specifically our air conditioner didn't work the entire time we were there. We called about this 5 - 10 times. And, when we got a golf cart ride back from Ambar, we got into a head-on collision with another cart and actually got a little banged up from it!

All in all, we had some issues, but I think management did the right thing by waiving our incidental fees and discounting our room rate upon request.

I would go back to Blue Diamond since, despite some issues, I think management made it right.

Room Tip: I would definitely recommend going for the beachfront casita; it was absolutely beautiful.
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  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank susalina56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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new york
Level 5 Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 29, 2013

This is a pretty good place to stay for a vacation in (near) Playa del Carmen. The rooms are spread out in the property in small buildings that have maybe 2 rooms. This gives a nice feeling of privacy and quietness. The flip side is that it takes a while to go from one point of the resort to another and this is accomplished by using one of their little golf carts.
The place is well maintained and the rooms are very clean. The park is also well taken care of. There are 3 choices of restaurants, 2 of them by the pools and another one, more upscale, more inland. They are good -not great but good.
Service was good and people were helpful (though our rented car came 1 hour late but that apparently was the fault of the car rental company).
Overall we had a good time here and I would consider going again if I have another vacation in the area.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank l n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 28, 2013

The place is amazing and very luxurious. Everything was perfect. Xcelent concierge service (Martina) and very attentive and kind staff (guillermo from the bell boys is a great example of that)... The food was VERY tasty, with nice surprises in the menu every night. The room is spacious and very relaing. Spa facilities are EXTRAORDINARY.

If we had to find a negative part in our experience, the service in all the restaurants was awful. Staff was kind and nice, but extremely slow. It could take us two hours to be done with dinner. Everything in the dining areas seemed on slow motion. That goes too for beach and pool service. We ordered a piña colada and received it an hour later.

Even with that in mind, we definitely reccomend e place for a nice couple retreat.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Biru T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 25, 2013

We travelled to the blue diamond April 14 to the 21st. Our first impressions of it was beautiful natural setting! Our room was clean ,well laid out and very private ,which we loved!! This is for sure a place you want to go to unwind and truly relax! It's a bit of a walk to the beach area but the golf carts are always very quick to pick you up ,unless you like to walk lol! Our favourite drivers were Aldo,Alfredo,and Guillermo they always greeted us with a smile and had all the answers for our questions about the resort...loved them! The food was AMAZING!!! Our absolute favourite staff was Fredreco( the bar tender at the pool) and Salya (the host at the pool restaurant) We would for sure come back to this resort just to see them again ,they made our holiday memorable! Thank you!!!!

  • Stayed April 2013
    • Value
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    • Cleanliness
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Helpful?
Thank Jfabulousoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 24, 2013

I gave the resort 4 stars but 3 1/2 is more accurate. This is the fourth stay in and all-inclusive in Cancun in the past 4 years. We received a nice greeting by Jesus in the reception area. Gabby got us checked in and was very polite and professional. The ride to the room (about a mile) was fine in the golf cart. The room was very nice as my girlfriend booked us in one of the casitas. I would highly recommend them as they are right on the ocean front, have a private pool, chairs and daybed on the roof. The room was spacious, beautiful dual rain shower, dual sinks and walk-in closet. The bed was very comfortable and mini-bar was well stocked although we had a little delay in getting Jack Daniels stocked. The restaurants were nice but the service was just average. For example, they would bring by bread one piece at a time which is fine but when you wanted more they would forget and bring it to the next table. The food was good in the evening but not great and certainly not 5 star. Breakfast at the Marina Restaurant was good. The omelets and smoothies were good. Again, service was good but not great. One morning we were there before others but got served later and I even got my own coffee after waiting for five minutes (I don't think they appreciated that). Service at the casita was really slow. I'm sure at the bar it was fine but there were times you ordered a drink from your chair and it was 20 minutes before anyone returned. I highly recommend the steak fajitas as they were terrific. The concierge service was great and they were very attentive.

Room Tip: If you can afford it, get a casita.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wisdom2010swb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 24, 2013

my boyfriend and I traveled for 5 nights- it was perfect. the room was beautiful, the weather was perfect and the location was great. the hotel was clean, the service was decent but the food needed work. We wanted more authentic Mexican cuisine! They tried to get creative but fell a bit short, although the breakfast and the drinks were fantastic!

the beach was clean and quiet- this is not the place to go if you are looking to party, it is truly a retreat from everyday life and a place to go and really relax.

we are already planning our next trip back!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CheerChristie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 23, 2013

Spent 5 days here with my partner, celebrating a special birthday.

This place is truly amazing !!! The staff were wonderful , discreet and courteous.

We had a beach front villa with its own private pool. The room was very spacious and tastefully furnished.

The food was good for an all you can eat resort.

The mini bar needed some variety in drinks and snacks ,I found it very limited , so there is some room for improvement ;-)

Over all ...A truly unforgettable experience !!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ckarba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Diamond Luxury Boutique Hotel

Property: Blue Diamond Luxury Boutique Hotel
Address: Km. 298-816, Carretera Federal 307 | Chetumal-Puerto Juarez, Playa del Carmen 77710, Mexico (Formerly Blue Diamond Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Top resorts Hotel in Playa del Carmen
#26 Family Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
#36 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Blue Diamond Luxury Boutique Hotel 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more   less 
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Also Known As:
Blue Diamond Luxury Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico

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