My boyfriend & I stayed at the Blue Diamond beachfront casitas for four nights in April. The property is beautiful and the casita was incredible. Pricey, but to be right on the beach and have a private rooftop with pool was fantastic.
Overall I really enjoyed the stay - the resort is really nice and the food was quite good, especially for an all-inclusive. The drinks were not great and there wasn't too much variety as far as beer and wine. However, we did buy a few nice bottles of wine at Ambar. One thing I did not like was a room service charge ($20 "delivery" fee) - the resort is not cheap so to have a separate fee for that seemed a bit nickel & dime-like.
The service was good, but not great. I was surprised, because every other place I've been in Mexico had EXEMPLARY staff. It was never bad, but definitely had some misses.
Unfortunately we also had some issues during our stay - specifically our air conditioner didn't work the entire time we were there. We called about this 5 - 10 times. And, when we got a golf cart ride back from Ambar, we got into a head-on collision with another cart and actually got a little banged up from it!
All in all, we had some issues, but I think management did the right thing by waiving our incidental fees and discounting our room rate upon request.
I would go back to Blue Diamond since, despite some issues, I think management made it right.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico