First, a huge kudos for the service here- they don't just try harder they exceed every expectation. Hubere (at the spa) was amazing- gave so much personal attention to both myself and my wife to ensure we maximally enjoyed our time there. Jose and his lady comrade were super attentive in ensuring all was in order with our room and transportation. Alejandro seemed to be everywhere we were from the beach to the casual restaurant to their fin dining Ambar. He knew our favorite drinks and had them ready before asking. the bartender at the pool was totally on top of it. Even the guy who sailed us out to go snorkeling was friendly and really cared about making it a great experience. Finally, Martin was our gracious waiter at Ambar as well, and was the one who introduced us to the family of crocodiles who live on premises (not kidding!). Esmeralda (mama croc) and Panchito (baby croc) were so great to share dinner with at Ambar (except she gets turrets when there is fireworks, too funny).
So about the rest. The food is great, and much better than the Fairmont next store and way better than what you typically get from an all inclusive. It is really gourmet stuff, and my wife and I are foodies.
The room we had upgraded to had both a lagoon an ocean view. their rooms are very modern and comfortable. They are very romantic, to boot. The rooftop sun deck was a very pleasant amenity for private sunbathing. Beds were comfortable and the multiple showers just awesome.
The only negatives were when booking activities or dinner, we had to confirm multiple times or they would loose our reservations. Also the property really needs more aggressive maintenance on the little things (like the showers at the beach whose handle pull off or the shower heads in some rooms that were partially clogged). It just seems like these modern decor properties need more TLC, as they suffer more quickly from normal wear and tear.
Overall just a fantastic stay, and certainly an up and coming masterpiece in Playa del Carmen.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico