My husband and I love Riviera Maya, Mexico. We've been there 5 times in the last two years for vacations. Each time we've selected a new resort to try, ultimately looking for the perfect place to return several times a year. We were very excited to try Blue Diamond since it was originally the Mandarin Oriental - so we knew the property would be beautiful and well maintained.
Of the other 5-star resorts we've stayed at (including Grand Velas and Zoetry) Blue Diamond had the best beach to swim by far. It was great open water, smooth sand, some waves, crystal clear. The beach itself was also nicely maintained and groomed. You could be in a group or find privacy in chairs separated from the main area.
The first day we arrived the reception was perfect - on time airport pick up, friendly driver, efficient check in, they provided great information and gave us a thorough tour of the property. Our first morning we had some trouble finding service on the beach, but that was quickly remedied by the arrival of Cesar. Cesar provided exceptional service. He went out of his way to make sure each guest on the beach was comfortable and had everything they could ever need or want. He went above and beyond to find us chairs, an umbrella for shade, anything we wanted for lunch and any drinks we wanted throughout the day. He was kind, professional and attentive.
The Dive Shop:
My husband has been SCUBA diving before and loves it (but wasn't certified). I have always wanted to, but been too nervous to even try it. We've gone to dive shops at other resorts in Mexico before, but I still was not quite sure. But this time, at Blue Diamond, we went down to the dive shop and met Sarah and I immediately felt at ease and ready to give it a try! Sarah helped my husband and I get certified in just a couple short sessions. She was professional, constantly focused on safety and very knowledgeable about SCUBA diving techniques and skills. She was also very fun to be around and made the pool sessions and skill practices enjoyable for the both of us. We had private sessions that she organized to accommodate our vacation schedules. She knew we were on vacation so she arranged for early pool sessions and open water dives so that we still had most of the day to relax or explore. On our first dive the current was strong and I was nervous, but she took control of the situation, made us both aware of how the current would feel and kept us relaxed - and we were able to complete our skills with no problem at all! I didn't want to get out of the water! Sarah also knew the reefs well. So she was able to point out lots of sea life that I would have otherwise missed - we saw Lion Fish, HUGE eels, lobsters, huge schools of fish and a sea turtle. Now certified my husband and I are ready to go back to Mexico and spend most of the time under water!
Before talking about the food, I would also like to make a special note about Roman, our dinner waiter. Roman served us each night at the restaurant overlooking the ocean. He was excellent. He was attentive, polite and did a great job talking us through the menus and our options. We thank him for making the dinners relaxing and enjoyable.
While the service was good, the food was not. In the six nights we were there, we tried each restaurant, and a variety of dishes and overall did not enjoy the food. It's understandable that "French night" would not compare to a NYC or Boston French Bistro, but we expected the more traditional Mexican cuisine to be better. The sauces tasted canned or reheated, many of the dishes seemed frozen and then microwaved. The presentation was very lovely, so we were surprised when the food did not deliver. Overall we would give the food a C-.
Overall it’s a beautiful resort, the staff was helpful, the dive shop is AWESOME and the beach is great. But the food is not anywhere close to the other true 5 star resorts in Riviera Maya.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
- Reservation Options:
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico