First let me say that the staff are just fantastic. Omar is world class, and should work in a hotel that meets his professionalism.
The place used to be the Manderin Orental and was purchaed my a Spanish company two years ago. You get the contestant feeling that the whole place is a bit lost. Clearly MO had an excelant staff training program and it shows. But they need to move on and stamp there own brand on the place.
The rooms look great, but we did discover a lot of maintenance issues, which were very quickly fixed but did not make for a great first night. The room was advertised as having its on plung pool, not the case there is an empty one in the garden, but it would take 5 hours to fill up. They need to take this off the room description, as we were disappointed.
The breakfast was first rate, but the evening meals were very showy but average. Again excelant staff.
On the beach the service was great, but the hotel is located not on the best bay and the water was not crystal clear as in other areas such as Tulum.
One very annoying thing is that they issue rist tages for all the guests this is unnessary and made me feel like I was staying at Butins.
We wouldn't go back. Sorry Guys.More
- Free Parking
- Breakfast included