We just returned from a 4-night stay at the Blue Diamond Riviera Maya, and I can say without any hesitation that it was the nicest resort experience we have ever enjoyed. First, a few thoughts about the facility itself. The resort is quite large, and by my estimation, it takes a good 10 minutes to walk from one end to the other at a brisk clip. Fortunately, there is an endless parade of electric golf carts that zoom up and down the main path and the staff constantly ask if you need a ride anywhere. The grounds are pristinely manicured, and there isn't a single piece of litter to be found anywhere. We had a lagoon-side junior suite which was about mid-way from the lobby to the beach. Instead of trying to describe the room, I'll just post some pictures with this review and let them do the talking. In short, it was every bit as nice and luxurious as it looks in the pictures. The bathroom alone was easily larger than some apartments we've lived in in New York City.
Now, about the beach. After walking up and down about a mile in each direction away from the hotel, it was pretty obvious to us that this area of the peninsula is facing some major sand erosion issues. The Blue Diamond property's beach is fairly narrow, but compared to that of some other resorts within walking distance, it was head and shoulders above. Some of the other resorts within a short walk basically had NO beach to speak of. Large sandbags had been placed to protect further erosion, but that left absolutely no room for any chairs or umbrellas on their beachfront area. The Blue Diamond resort is either actively managing their beach erosion better than others, or they are luckily situated in a better location that's less actively eroding. At any rate, suffice it to say that the Blue Diamond beach was quite lovely, especially when you consider how the neighboring properties are faring.
Now, as nice as the facilities and the beach were, the real stars of the show here are the staff. I don't think I have ever seen more attentive, friendly and unobtrusive service at any resort I've stayed at. I found it pretty amazing that almost everyone we spoke to knew us by name and bent over backwards to assist us with anything we needed. Every single member of staff that we saw (from groundskeepers to housekeeping staff to the bell captain to the restaurant staff) smiled a genuine smile and said hello to us each and every time we walked by. We had a special wedding anniversary dinner at the Aguamarina restaurant one night and felt totally pampered by our server, Daniel, and Aracely, the hostess. They were incredibly accommodating and were basically the reason we kept going back there for breakfast, lunch and dinner the rest of our stay.
In short, everyone we encountered was incredibly courteous, gracious and made us feel welcomed.
Was everything absolutely perfect? No, but the issues we encountered were pretty trivial. Really, the only thing that even registered as a minor annoyance was that the hot water in our room had to run for about 10 (yes, ten) minutes straight before it warmed up enough for a shower. We also couldn't get the sound on our TV to work for the first 3 days. Mysteriously, on the 3rd day, a new remote control showed up in the room (without our asking or mentioning anything), and it was fine after that. We don't even care to watch TV on vacation, but we had one rainy day, and after exhausting all the other indoor activities, we still had a couple of hours to kill. It would have been nice to be able to flip through the channels. Lastly, we also couldn't help but notice some deferred maintenance, particularly with the Aguamarina restaurant's outdoor seating area where the weather has taken its toll on the exterior. There was quite a bit of rusted and cracked surfaces, but hey, just keep your eyes on the beautiful view straight ahead instead of at the ceiling and you'll never be bothered by it.
10 years from now when the details of the trip will have faded, I'm fairly certain the impression that was left on us by the staff of Blue Diamond will stay with us. More than anything else at this resort, the people are what made the stay special for us. Luxury isn't just a nice room or a pretty view or good food. It's fanatically dedicated customer service that defines luxury.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico