We stayed for eight days and I can't say enough good things about the staff, the hotel, the rooms and the food. First impression...I was blown away by the hotel entrance, very simple yet elegant. We were overwhelmed by the 4 large trees, exotic fountains and the largest palm-thatched roof structure I ever saw. The floors were dark, polished wood and all the furniture was elegantly designed in an oriental style with a lot of exotic dark wood and natural stone. The site was very linear with the more expensive suites closer to the beach. The guests were driven by hotel staff on golf carts, 24/7 and the service was excellent. The Hotel - is relatively new, only 128 rooms but the architecture was first-rate. We stayed in the Laguna suite overlooking the lagoon...we loved it, Natural bamboo floors and polished marble trim and natural stone everywhere. I loved the bathroom with the dual showers and the outdoor bath! The bedroom overlooked the lagoon and the entire garden was very well maintained. Yes, the air conditioning was a problem but the hotel brought in 2 fans and that made it very comfortable.
The staff - I think that the hotel staff can make or break the whole vacation experience and this hotel had one of the best. Everyone was warm and friendly and they were practically tripping over one another to serve you. We loved everyone from Sergio who drove the golf carts, the head waiters, Martin and Rogelio, the servers Roman, Jesus, Gabriel, Omar; the housekeeper, Olga, and Erwin, Sophia in Guest Services. These people work very hard and there are more people behind the scenes, the maintenance staff, the gardeners, the cooks and kitchen staff the drives the experience
The Food - If you're looking to load your plate in the buffet line, this is NOT the place for you. All the dishes are especially prepared and artistically done. The fruits and vegetables are all fresh and the fish and meats are great. They have 2 restaurants; the informal Maya is located at the beach and the Amber Restaurant that is more elegant and closer to the lagoons.
The Beach - the beach has clean white sand and clear, blue water. The numerous coconut palms that line the beach provides shading for the numerous lounge chairs. The water is warm and be careful of the rocks. The beach is very clean and is raked regularly.
The Entertainment - we signed up for sushi making and ceviche classes and there is live music both at the pool and the restaurants were pretty good but we never received any notice about the entertainment and we ended up missing the Mayan dancers
The Spa - is the heart of the resort with its complex of wonderfully designed pools, spas, exercise rooms, sauna, massage and yoga rooms. The services are very reasonably priced and the service is excellent. The decor is very tastefully done with oriental touches of exotic wood and natural stone. I love this place and wished I could to spent more time here.
I would like to thank Blue Bay organization for an unforgettable experience. It was well worth every penny we spent, however, there a few negatives. We went in early August and a huge negative was the mosquitos. The hotel is in the middle of a mangrove forest and the humidity didn't help. The hotel gives everyone of their guest mosquito spray and we almost ran out. As long as you closed your rooms and hung out on the beach it was fine. Another negative was the Timeshare sales pitch that we unknowingly signed up for. When you pay the money that we paid for our vacation, the last thing we needed was a Timeshare sales presentation
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico