We chose the Blue Diamond primarily because we had stayed here when it was the Mandarin 4 years ago which we loved! We had no idea that our recent 6 night experience (first week in May) would surpass the Mandarin, and the bonus for us was that the weather was great for the entire time.
Airport p/u and arrival:
On time, new car, pleasant driver, hand towels, and water....a perfect way to arrive
Adriana was wonderful. She assisted us with answers to all our questions and set up out tee time.
We had the patio suite in the 3rd patio overlooking the river. This was probably one of the nicest rooms we ever stayed at. We preferred this over the beachfront that we previously stayed at. Total luxury, impeccably clean, and in mint condition. Bring your ipod for the docking station and wireless worked well.
Impeccable and tireless. Sergio who greets you when you first check in is the best! He was always one step ahead of us and was always there whenever we needed anything. Every detail was attended to on a moment's notice. Turn the pool on, set the A/C, learn the TV, extra towels, extra items in the mini-bar....all done immediately. All golf cart drivers were always friendly with a smile at all times and readily available if you didn't want to walk. We happened to enjoy walking to and from the beach, pools, restaurants, etc. But carts were passing us all the time if we wanted to jump on.
The food for all meals was fabulous—meat, fish, chicken, etc…you name it, they had it, or they would prepare it. The presentation was 5 star. All meals were menu not buffet, and the two restaurants were great. The service could not be any better. Cesar, Gabriel, Jesus, Roman, Omar and Walter were all consistently wonderful and they always had a smile no matter how hard they were working.! Drinks were always available.
The Blue Diamond was open only for 3-4 months before we arrived. I would guess that in very short order it will be better than just a 5 star hotel. The smiles, the attitudes, and the service is nothing short of spectacular. Rodrigo the manager, Gabriella running the front office, Adriana, Sophia and many others could not do enough to make us comfortable daily. I guess there is no such thing as being pampered too much on a vacation, and we sure were.
We went to the gym every morning....first class with great equipment. The spa was great and truly first class as well. We enjoyed our private pool, the main pool and the spa pool, all great with no noise and no children. Long walks on the beach were great, and we played golf at a Nick Price course nearby and thoroughly enjoyed that as well.
Blue Diamond is a perfect setting for relaxation with incredible and passionate service with overwhelming politeness and charm with smiles at all times.
Our six nights/7 days flew by. As frequent travelers, we so enjoyed this vacation of luxury, great attitude and service that we will be booking another trip shortly.
We are sure that others will share a similar experience.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico