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All reviews rooftop pool loft room facing the street travel concierge restaurant downstairs double shower included breakfast hotel restaurant alfredo beautiful hotel chilaquiles the location is perfect restaurants and shops fifth avenue special thanks our waiter hector
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Reviewed July 10, 2017 via mobile

My friend & I stayed here for 4 days & found the staff very friendly, helpful & informative. Sandra was particularly lovely, calling our shuttle for us to organizes pick up time while we were out touring. The room was clean, modern & spacious. The bed was super comfortable. The location was great, very central to everything. We had a free drink on arrival & more on the roof at night for ladies night. I would recommend anyone to stay & I'd stay again

Stayed: July 2017, traveled with friends
Thank VickiB3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JorgeSald, Director de Recepción at The Palm at Playa, responded to this reviewResponded July 14, 2017

Dear VickiB3

Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.
We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to hear that our work has as a result guests highly satisfied.

In the name of all the staff and me, we would like to send you our best regards and we are hoping to be your host in the near future.

Thank you for choose The Palm at Playa. Your home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017

we had a great time at the pailm, great location, amazing pool on the roof and excellent service.
beatiful rooms, the only downside is weak water pressure in the shower...
buttom line - very recommended!

Stayed: July 2017, traveled with friends
Review collected in partnership with this hotel
Thank roy645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JorgeSald, Director de Recepción at The Palm at Playa, responded to this reviewResponded July 14, 2017

Dear roy645

Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.
We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to hear that our work has as a result guests highly satisfied.

In the name of all the staff and me, we would like to send you our best regards and we are hoping to be your host in the near future.

Thank you for choose The Palm at Playa. Your home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2017

Went to the Palm for a solo get away during 4th of July weekend. The hotel was absolutely amazing. The room was HUGE. The double open shower was awesome. The pool on and the roof with bar was great. And the staff was just perfect. Very accommodating, friendly and all spoke perfect English. Highly recommended if you wish to get away from it all. Very close to amazing restaurants, 2 blocks from the most beautiful beaches and some amazing nightclubs as well.

Stayed: July 2017, traveled solo
Review collected in partnership with this hotel
Thank almX1324ZE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JorgeSald, Director de Recepción at The Palm at Playa, responded to this reviewResponded July 14, 2017

Dear almX1324ZE

Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.
We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to hear that our work has as a result guests highly satisfied.

In the name of all the staff and me, we would like to send you our best regards and we are hoping to be your host in the near future.

Thank you for choose The Palm at Playa. Your home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2017

The size and quality of the room surpised us in a very pleasant way. From our first step into the hotel until we left the staff tended to every need. They were very friendly and helpfull. The rooftop was also very nice with a DJ that was at times better dan the most DJ's on a festival or in a club. The hotel was very clean also and the complimetary fruit on arrival was a nice touch.

Room Tip: chose the loft room
  • Stayed: June 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank DorisAbigail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JorgeSald, Director de Recepción at The Palm at Playa, responded to this reviewResponded July 9, 2017

Dear DorisAbigail

Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.
We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to hear that our work has as a result guests highly satisfied.

In the name of all the staff and me, we would like to send you our best regards and we are hoping to be your host in the near future.

Thank you for choose The Palm at Playa. Your home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2017

Loft rooms are huge, but fully glass showers with no doors! Rooftop pool and bar is the big sell. Walkable/central location to shopping, dining, beach, 3D museum, tourist bus terminal. Staff is friendly and helpful. Free breakfast is made to order. Most everyone's English is very good.

Stayed: June 2017, traveled solo
Review collected in partnership with this hotel
Thank Anura86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JorgeSald, Director de Recepción at The Palm at Playa, responded to this reviewResponded July 9, 2017

Dear Anura86

Thank you for your opinion and give to us your trust in our services and products, that is the most important to us.
We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to hear that our work has as a result guests highly satisfied.

In the name of all the staff and me, we would like to send you our best regards and we are hoping to be your host in the near future.

Thank you for choose The Palm at Playa. Your home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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