I stayed here three times this winter. The last time I stayed here was after a change in management. From what I can see, Veronica, the new General Manager has done everything that she can to ruin this hotel single-handedly. The staff that I loved there is also no longer there. I can only guess that they also abandoned the hotel because of poor treatment and for much better opportunities. Poor service, poor management=STAY SOMEWHERE ELSE!
The hotel went from amazing service and staff to no service and no staff. It is now a playground for the hotel owners and their mistresses. The hotel is so short-staffed that the staff is too busy taking care of the drunken hotel owners while they're there "entertaining" their mistresses, that they can't take care of actual guests. Sad but true.
All the quality that I loved about this hotel is long gone with the rest of the staff and old management of a couple months ago. It's a shame to see the hotel go so far down from what it was in such a short amount of time. These are not growing pangs. I can't imagine the hotel will stay open for long.
- Official Description (provided by the hotel):
- For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more less
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- Also Known As:
- The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico