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“New management ruined the hotel” 1 of 5 bubbles
Review of The Palm at Playa

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The Palm at Playa
Ranked #23 of 212 Hotels in Playa del Carmen
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“New management ruined the hotel”
1 of 5 bubbles Reviewed May 29, 2013

I stayed here three times this winter. The last time I stayed here was after a change in management. From what I can see, Veronica, the new General Manager has done everything that she can to ruin this hotel single-handedly. The staff that I loved there is also no longer there. I can only guess that they also abandoned the hotel because of poor treatment and for much better opportunities. Poor service, poor management=STAY SOMEWHERE ELSE!

The hotel went from amazing service and staff to no service and no staff. It is now a playground for the hotel owners and their mistresses. The hotel is so short-staffed that the staff is too busy taking care of the drunken hotel owners while they're there "entertaining" their mistresses, that they can't take care of actual guests. Sad but true.

All the quality that I loved about this hotel is long gone with the rest of the staff and old management of a couple months ago. It's a shame to see the hotel go so far down from what it was in such a short amount of time. These are not growing pangs. I can't imagine the hotel will stay open for long.

  • Stayed April 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Jehaley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,258 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
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English first
Williamsburg, Virginia
Level Contributor
4 reviews
5 of 5 bubbles Reviewed May 28, 2013

We went to Playa del Carmen to celebrate my dad`s birthday. 9 days. the hotel is beautiful, the view from the roof is amazing. All the people that work there treat you very Good.
We made the party there! We are from Brazil and we had a amazing time.

Sinahi is amazing!!!

Vero Batres is doing a great job there!!!

Thanks for everything and wait for me next year!!!

Raphael Malaspina

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mala0183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 18, 2013

The Palm at Playa Hotel is a GREAT place to stay. I highly recommend this hotel to anyone traveling to Playa Del Carmen! Veronica Batres she amazing manager and her staff were excellent. The room was wonderful but the roof top pool overlooking the ocean is amazing. Just staying there makes me want to go back to Playa. Look forward to my next trip there. Amir

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AmirSank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tijuana, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 12, 2013

This hotel is beautiful, from the entrance to hall ways to the rooms. The roof top bar is amazing, we spent the last night at the jacuzi, service was ok, but the view makes up for it. The quality and the price are unbeatable. Mamitas beach is minutes away. The security t the hotel are always on there feet. We had no problems at the hotel. The cons, $50 bucks per extra person charge a bit pricey, not allowing outside service of food into the hotel room until the after the kitchen closes sucked. :(. Having to wait for theguard to open parking, waiting is never good. Internet was good, slowat times too. We stayed on the noisy side, but honestly not a problem at all.

Will i return to his hotel? Definetly will return when i come back to playa. Veronica is an amazing manager. Shes young and easy to talk to., and understandig, big in thehospitality world. I love quality and alsolove price, this hotel has it both.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Poncho T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 22, 2013

We spent 14 nights at The Palm and we really can recommend it. It's a nice boutique hotel with only 69 rooms, well situated in the heart of Playa del Carmen and only a few steps away to the world famous "5ta Avenida" and to the beach. The staff is very friendly, helpful and always at your service when you need something. Also a very nice spot on the roof with bar and swimmingpool. We had a very spacious Palm Loft. The only thing we missed was a refrigerator in the room, otherwise everything was perfect.

D. + C. Vögeli, / Zurich/Switzerland

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lopez528, Sales Manager at The Palm at Playa, responded to this review, April 30, 2013
Dear Daniel
We are so grateful to you for choosing The Palm at Playa, and especially so for sharing your this experience with us.
We are delighted that you enjoyed your 'long' stay at The Palm. But I assure the fridge situation will be fixed soon to complete just a part of the whole experience at The Palm. We are thankful to you and I’ll be looking forward to welcoming you sooner to The Palm.
Receive a warm greeting from paradise.
Fidel Lopez
Sales Manager
The Palm at Playa
A Beach Lifestyle Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 21, 2013 via mobile

This relatively new hotel in Playa del Carmen was a great find for us. Apparently it's only been open a couple of months so all the facilities feel like the paint has just dried. The pool on the rooftop is a great ambient space for a sunset cocktail or a lie in the sun. The included breakfast won our hearts with freshly squeezed juice and a scrumptious a la carte selection. We tried to book an extra night at the end of our stay - unfortunately the hotel was booked out. Get in early and enjoy the Diamond in the rough that is The Palm at Playa.

Stayed March 2013, traveled as a couple
Helpful?
2 Thank Paul Freya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lopez528, Sales Manager at The Palm at Playa, responded to this review, April 30, 2013
Dear Paul, we are grateful to you for choosing to stay at the "diamond in the rough": The Palm at Playa, and especially so for sharing your kind words to our rooftop and breakfast. We are proud that you enjoyed your stay, and I trust our location allowed you to enjoy the magical beach lifestyle of Playa del Carmen as well.
The Palm at Playa will be waiting for your next visit. Personally I'll be glad to say hello.
Receive a warm greeting from paradise.
Warm regards
Fidel Lopez
Sales Manager
The Palm at Playa
A Beach Lifestyle Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 19, 2013

The hotel is new, high standard. The rooms are very clean nice. The rooftop is the thing about this hotel. 2 pools, one of them is a jacuzzi. 3 beds in the pool. A rooftop bar with very friendly staff (Cesar and Martin). Good drinks (vodka tonic) and food. This hotel is very cheap for it standard and if you just want to enjoy the rooftop, it will just cost a small fee that you can spend on food and drinks...
We lived 2 persons here for 2 nights, i we will probably not go to the beach...

Thank you everyone :)

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JWECancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lopez528, Sales Manager at The Palm at Playa, responded to this review, April 30, 2013
Dear JWECancun, on behalf of the whole team at The Palm, I would like to thank you for your valuable comment.
I am delighted that you enjoyed your stay at The Palm and you rated the best our rooftop and our tonics, these are indeed. Hopefully you are coming back soon for another sun and beach experience, and personally I’ll be glad to say hello again.
Receive a warm greeting from paradise.
Fidel Lopez
Sales Manager
The Palm at Playa
A Beach Lifestyle Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palm at Playa

Property: The Palm at Playa
Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#20 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Official Description (provided by the hotel):
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 
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Also Known As:
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

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