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“A hotel I would recommend to anyone!”
Review of Los Itzaes Hotel

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Los Itzaes Hotel
Ranked #86 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Knoxville, Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A hotel I would recommend to anyone!”
Reviewed August 22, 2009

I stayed at Los Itzaes Hotel on August 9-10, 2009.

As other reviewers have said, the hotel is centrally located and close to so many places you will want to be. It’s just a short stroll to the bus station, great restaurants, shops, and the beach. The hotel is also a participant in Mamitas Beach Club, which would permit access to the beach if you want to use it. My travel companion and I never did use this service but it’s nice to know it’s there.

I was impressed by this property from the start. The lobby is gorgeous! There are vines and plants hanging down from the top of the four floor atrium and it gives the impression of a cool oasis. They have everything from long pothos vines to small palm tress growing in there. It’s marvelous.

We arrived late in the day on the 9th and at the reception we were met by Jose who we found to be friendly, welcoming, and helpful. It was nice to see a smiling face after our long trip to arrive there.

Our room was beautiful! Soothing shades of green and cream. The floors were marble tiles (be careful not to slip) and the bathroom was entirely marble with a beautiful walk-in shower. The water pressure was strong and a hot shower was reviving after a long trip. There’s a little balcony too with French doors that overlooks a busy street. Despite the traffic, when these doors were closed we could hear no noise. The air conditioner was strong and state of the art. When the balcony doors were opened, the system shuts off so energy is not wasted. Clever! The beds were super-clean and very comfortable. I slept so well! The mattress was new and firm.

We really enjoyed the rooftop pool. It’s really takes you away. You can see the ocean from the roof and all of surrounding Playa del Carmen. The pool is chic and stylish and a nice place to retreat to at the end of the day or even for a quick swim before you head out.

On our last day we stored our luggage behind the desk and the staff was happy to do this for us. They were all smiles.

I would recommend this great hotel to anyone. It’s fresh, modern, and stylish and comes at a great bargain since it’s not on the beach. It was a terrific stay in all aspects.

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lavishstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    78
    46
    5
    1
    1
See reviews for
27
52
10
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
New Jersey
1 review
Reviewed July 12, 2009

I loved this place-clean, well kept, roof top pool is a plus, but the beach is only two very short blocks. It is near everything. It's one block off Quinta Avd. The people are very friendly. I look forward to returning.

  • Stayed July 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdgalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 21, 2008

Los Itzaes is a great hotel! We have stayed at Los Itzaes on two vacations. Our latest stay was for 19 nights, and we loved it. The rooms are clean, and the hotel is lovely. There is a swimming pool on the roof where you can enjoy seeinig the sunset. The lobby is filled with plants and the chirping of birds. It felt like paradise. The hotel supplies beach towels. Los Itzaes also provides a free breakfast. We enjoyed the chilaquiles, hot cakes, and the fresh fruit plate. The hotel is located 2 short blocks from the beach. You can view the ocean from the roof and from some of the rooms. Each room has a small balcony. We will stay here on our next visit to Playa del Carmen.

  • Liked — proximity to the beach and 5th avenue
  • Disliked — n/a
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank funromanticgetaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 28, 2008

There are dozens of hotels to choose from in Playa Del Carmen but a lot of them are located on 5th avenue which is great if you want to be on top of the bars and restaurants but not so great if you want a bit of peace and quiet in your hotel room. Los Itzaes is on10th which runs parallel to 5th so it's close to all the action on 5th but far enough to get a decent nights sleep without interuption.
The staff were fantastic and couldn't do enough for us.
I made our reservation with the hotel directly and managed to get a deal that included all taxes, breakfast and free sun loungers on Mamitas beach. The receptionist will also give you fresh beach towels every day. I can’t wait to go back to this great little hotel.

Stayed March 2008
Helpful?
2 Thank mark1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 4, 2008

Nice clean rooms, great staff, close to everything. We really enjoyed our stay and would go back to this hotel.

  • Liked — Location
  • Disliked — Slow internet
  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank hud687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manistique, Michigan
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 13, 2007

I loved this hotel! I went to Playa as part of a trip for my school's Spanish club. After spending a week in a crummy hotel in DF, this hotel was a welcomed relief! The bathrooms are amazing, everything is clean, the staff is fantastic, and it is right in the middle of everything. The rooftop pool was a very nice suprise as well. We were even able to get buses to pick us up at the hotel to take us to Chichen Itza and Tulum. Its a very short walk from the beach, and has a lot of nearby restraunts. Our room even had a nice balcony. Some friends of mine had a corner room and it too was fantastic. Don't pass up on this hotel!

  • Liked — Cleanliness, bathroom, rooftop pool
  • Disliked — Nothing! It was perfect for the price!
  • Stayed June 2003
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank eleona01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2007

When we arrrived on the bus from Cancun, my sister and I walked around Playa del Carmen looking for a place to stay that wasn't near noisy construction. Lunata Hotel (written up in our guidebooks) had no vacancies, so we asked the hotel owner if there were other hotels nearby she could recommend. She mentioned Los Itzaes. It looked very expensive when we walked in the lobby, but it turned out to be a manageable price. The price was well worth it. It's a small, elegant, clean, and low-key hotel. There were no obnoxious hotel guests to put up with. We stayed there for 4 nights and really enjoyed it. However, if you're looking for a hotel with a lot of extra amenities - like room service, this is not it. Plenty of restaurants nearby though.

Stayed March 2007
Helpful?
3 Thank jcg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Itzaes Hotel

Property: Los Itzaes Hotel
Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool
Hotel Style:
#59 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico

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