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“A Real Find in Playa”
Review of Los Itzaes Hotel

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Los Itzaes Hotel
Ranked #83 of 209 Hotels in Playa del Carmen
Certificate of Excellence
A TripAdvisor Member
“A Real Find in Playa”
Reviewed April 11, 2005

This year marks the third year in a row I have stayed at Los Itzaes and, if I don't buy something in Playa, next year will be the fourth. I have traveled extensively for over 20 years and I love this hotel. I agree with the person who said it's hard to share these finds because you want to keep it to yourself. Rooms are very spacious, with a small fridge, air conditioning, cable television, etc. For the first time this year, there is a computer set up in the lobby and free for guests to check e-mail as long as you don't monopolize the computer. They say you are limited to 15 minutes, but if nobody is waiting, they seem not to care if you stay on longer. The staff, managed with great competence by Cynthia Sanchez Sosa, is uniformly pleasant, bi-lingual (at least) and will go out of their way to assist you. A stay comes with a pass to the beach, a beach towel for the day, and a lounge chair rental for free. You may also opt for breakfast included, which is very good and prepared and served very well by Juan Jose, who has been there all three years since I have stayed here if memory serves. I also am fond of the location. It is only three blocks from the beach, but one off 5th Ave., which can be noisy. Moreover, there is a great music bar across the street called "Captain Dave's" where Grady and his Fiends (sic...someone crossed out the "r" in the sign) hold forth nightly (picture attached). Overall, this is a hotel that you keep coming back to because you know the alternative is likely to disappoint.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
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English first
A TripAdvisor Member
Reviewed March 1, 2005

Myself and 2 girlfriends just stayed at Los Itzaes from 2/20/05 - 2/27/05 and we had a terrific stay at this quaint, clean and quiet hotel. The location is perfect as it's a 2 minute walk from 5th Avenue where all the shops and restaurants are yet you are not in the middle of it. We had access to the Playa Tukan beach club that was a lovely 10 minute walk through town. Helped digest the wonderful breakfast we got every morning. The staff was friendly and helpful, the rooms were spacious and cleaned everymorning. When we got back to our rooms from the beautiful beach, we were greeted with a animal shaped towel. The lobby is filled with beautiful fauna and Mayan artwork. I would return in a second.
If you would like more information: nyctigress@earthlink.net

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 16, 2005

Small hotels like these are hard to share- because you want to keep the secret to yourself- that is the best way to introduce Los Itzaes. We stayed in Playa del Carmen for 4 days. Los Itzaes became our welcoming base in Playa and where we looked forward to returning to after day trips away. It was wonderful: clean, comfortable, extremely gracious staff. The simple, yet beautiful hotel architecture, with vines flowing three stories down to the small courtyard entrance, was cool and crisp- part of what made this hotel a welcoming days end retreat from the multitudes of tourists, the heat and endless shopping possibilities. The short distance away from 5th ave. was what we wanted- close enough but not in the middle. The rooftop pool, wonderful breakfasts and the associated beach club just added to an already great little hotel. We look forward to returning.

  • Stayed February 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Seamonkey3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belvidere, IL.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2004

Our stay at the Los Itzaes was super. It is a short block walk from 5th Ave. (close enough to the main drag, but without the endless parade of people). Enjoyed the unique tropical atrium as well as the rooftop pool, which was to ourselves most of the time. (I think there are only 16 rooms). Nicely furnished, marble baths, A/C, well maintained, clean,etc. The breakfast alone (included) was worth at least US$20 at the small Bistro in the Hotel front. For about US $70, a super value. There is a good Mayan resturant a half block away, as well as the "full parade of resturants" on 5th Ave. Captain Bob's is also a great resturant on 5th.

Helpful?
8 Thank CaptainBob714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne,Australia
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 29, 2003

My family and I(2 adults and 3 kids)stayed at Hotel Los Itzaes for 5 nights over New Years 2002/2003.The hotel is quite well situated on 10th avenue a short walk to the restaurants and action of 5th ave.
The rooms were pleasant and well furnished although our kids room did have a musty smell-a common problem in this part of the world.Our room was fresh smelling and the a/c in both rooms worked well.
We did not use the tiny pool but walked the 10 mins. to the gorgeous beach.The hotel provides vouchers for the Playa Tukan beachh club where you can use the beach loungers and order drinks and food.Coming from Australia we are not used to crowded beaches but we did enjoy the"scene" on the beach which had a very European flavour and great people watching.The turquoise water really is beautiful and lovely to swim in.
The hotel staff was friendly and helpful although sometimes there was no-one who could speak English on the front desk.
Breakfast was included in the small restaurant downstairs(run by the unflappable Eduardo)and was fine,My husband particularly liked the eggs and beans.
We needed a doctor at one point and the hotel speedily and efficiently organised an English speaking doctor to come to our hotel.
One point to note there is no elevator in the hotel and we had a lot of luggage to drag up 3 flights of stairs.If you are in a similar position perhaps ask for a lower floor.Overall we were happy in Hotel Los Itzaes which provides good value for money.

Helpful?
17 Thank Shooshy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Itzaes Hotel

Property: Los Itzaes Hotel
Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool
Hotel Style:
#58 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico

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