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“An oasis of good beats and sun”
Review of Deseo Hotel

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Deseo Hotel
Ranked #152 of 209 Hotels in Playa del Carmen
Chicago, Illinois
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“An oasis of good beats and sun”
Reviewed July 18, 2014

Staff was very attentive and relaxed from the start, we could sense the chill beach vibe. Grand stone staircase takes you to the pool area and rooms. Breakfast is very complete and has many options to choose from. Room is very simple and is meant to be used only to sleep and shower, because most of they day you are out and about at the beach or exploring the ruins. I loved the thoughtfulness of the hanging essentials next to the bed, there were things for sale that you might need for the beach: a hat, a bag, and a towel. I also appreciated a welcome letter from the manager hanging next to the mirror. At night they have a DJ in the pool area with great beats. Overall I loved the feel of the whole place, very comfortable and private and the staff is one of the friendliest I have met.

{-No Animal Magazine -Loud music at night -No fancy toiletries}

  • Stayed November 2013, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank coordinatesdlt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
New Orleans, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 9, 2014

My wife and I have visited several Habita hotels, two in Mexico City and one on Puebla. All three were absolutely amazing! Unfortunately, we didn't have quite the same reaction to Deseo in Playa del Carmen. Yes, like all Habita hotels, it tries awfully hard to be ultra chic. It's got hip features like writing on the bottom of the pool and old black and white movies projected against the wall; but, when it comes to the basics, sleep and customer service, it definitely drops the ball. When we arrived, the concierge assured us that 1) the rooms were sound proof (they're not) and 2) the music was "soft" (it definitely wasn't!). The problem with Deseo is that it can't decide if it's a hotel or a nightclub. (We were hoping to stay at a HOTEL!) Thankfully, we had earplugs and a white noise app on our phone, otherwise we would not have survived the two nights.

A few of other bones of contention: 1. We asked the bartender for ice at least four times, but we never received any, (It was a BAR for crying out loud!) 2. There is nowhere to sit and just hang out (Unless, of course, you want to read a book at the pool while listening to obnoxious techno and squawking hipsters.) and 3. the A/C is not adjustable, there's only "On" and "Off".

On a positive note, the bed was comfortable and the shower rocked.

Overall, we were very disappointed! Maybe we'll have better luck at the new Habita hotel on the Pacific coast...

Room Tip: Do not stay here! There are many better choices in Playa del Carmen.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank FuandLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 28, 2014 via mobile

I stayed in there for a long weekend and it was a really nice experience.
Great design and service, but the room wasn't in the best conditions. The air conditioner wasn't working properly so you couldn't change the temperature, it was freezing inside! The shower just had cold water and the balcony door didn't close.

Stayed June 2014, traveled with friends
Helpful?
Thank Ferberdeja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
479 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed June 16, 2014

Let me start by saying, I did not stay overnight at the hotel. I have, however, stopped by to enjoy the atmosphere every time I have been in Playa del Carmen...over 10 times to date. I have also had many friends stay there but I'll stick to my experiences.

Deseo is sultry, cool, chill. It's a great place to stop early in the night and entertain people at the bar. The architecture / layout is very Euro-mod. I have always been there over the weekend and I love the vibe. I love the pool area and the movies they project on the wall, usually, older black and white movies. We have had fun every time we have dropped by and will continue to do so. It's one of my favorite spots in all of Playa and I know you would enjoy it too.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ldominici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed May 29, 2014

I just visited Playa del Carmen for a wedding and we all stayed at the Deseo. I was so impressed with everything there. I travel with work frequently, so have a lot of experience judging hotels. The Deseo is in a great location and the rooms are quite pleasant. I would recommend staying on fifth street, as everything is right outside your door and the Deseo is located right in the middle of it. Most importantly, I found the staff at the Deseo to be the absolute most friendliest people, especially Jaime and Fernanda. They were so wonderful in recommending places to eat, beaches to go to, tours to take, etc. The wedding party rented out all of the rooms and we had the reception in the pool area. It was fabulous! I highly recommend this hotel for anyone visiting Playa del Carmen, that isn't looking for an all inclusive deal and really wants to visit the city and take in all of the surroundings it has to offer. You won't be disappointed.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IvanContrerasC, Gerente at Deseo Hotel, responded to this review, June 11, 2014
Dear guest,

Thank you so mcuh for recommending our Hotel, We are so happy our staff made your day. We look forward seeing you soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Santa Fe, California
Level Contributor
500 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed April 9, 2014

Located in the party corner of 5th av and 12 st., Hotel Deseo is the spot to be if you want to party all night. Large rooms with a nice pool Playa style modern achitecture and only 1 block from the ocean. Playa del Carmen is getting better and better !!! Don't expect much sleep !!!

Room Tip: The corner suits 7 and 15 are the largest rooms and great to have a party in them while yu look at t...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlbertoMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 12, 2014

best thing was the staff. young, pleasant and very friendly.
rooms very very comfortable, minimalistic and clean.
very nice open bar and pool area.

only remark is if you are planning for a quite place this would not be the place for you as it is close to clubs which are open until 4 am during 3-4 days.

Rea

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IvanContrerasC, Director General at Deseo Hotel, responded to this review, March 13, 2014
Google Translation
Buenas tardes,

Fue un gusto recibirla en Hotel Deseo, en nombre de todos mis Colaboradores, le agradezco el vernos favorecido con su preferencia como el reconocimiento que nos da con su comentario. Nos motiva a reforzar nuestro proceso de mejora continua, con el objetivo de mantenernos en el gusto de nuestros clientes.

Recibe un cordial saludo y esperamos recibirte nuevamente.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deseo Hotel

Property: Deseo Hotel
Address: 5a Avenida y Calle 12, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool
Hotel Style:
Ranked #152 of 209 Hotels in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Deseo Hotel 3*
Number of rooms: 15
Reservation Options:
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Also Known As:
Deseo Hotel Playa Del Carmen
Deseo Playa Del Carmen
Hotel Deseo
Deseo Hotel Riviera Maya/Playa Del Carmen, Mexico

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