I booked online on the Winter Loving rate. When confirmation came through, it was recorded as Advance Purchase. After many emails I got it changed, but they still drew all the money in advance. We had to cut short our stay and they refused to reimburse us for the nights we didn't stay. The room itself is good, but unless you want to party all night it's hopeless - it's just too noisy to sleep. They seem to want to make money any way they can - although breakfast is included in the rate, they then put a tip for this on the bill at the hotel, and the rate they charge for an airport taxi is exorbitant. There are far better places to stay in Playa Del Carmen
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- Also Known As:
- Deseo Hotel Playa Del Carmen
- Deseo Playa Del Carmen
- Hotel Deseo
- Deseo Hotel Riviera Maya/Playa Del Carmen, Mexico