We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay here!”
Review of Deseo Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Deseo Hotel
Ranked #152 of 209 Hotels in Playa del Carmen
Farnham,UK
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't stay here!”
Reviewed February 19, 2012

I booked online on the Winter Loving rate. When confirmation came through, it was recorded as Advance Purchase. After many emails I got it changed, but they still drew all the money in advance. We had to cut short our stay and they refused to reimburse us for the nights we didn't stay. The room itself is good, but unless you want to party all night it's hopeless - it's just too noisy to sleep. They seem to want to make money any way they can - although breakfast is included in the rate, they then put a tip for this on the bill at the hotel, and the rate they charge for an airport taxi is exorbitant. There are far better places to stay in Playa Del Carmen

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BobFiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

239 reviews from our community

Traveler rating
    105
    57
    25
    23
    29
See reviews for
6
89
20
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 28, 2012

We cancelled our reservation after going for a drink at this hotel. Not only are the rooms surrounded by the loud, loud bar but there is no privacy. We are all up for a party but this place is taking it to a new level, not even fun you just cant escape. After we cancelled and paid in full, we were still charged for 2 nights. despite numerous emails the staff refuse to acknoweldge payment. This place is disgusting!

Stayed December 2011, traveled with friends
Helpful?
4 Thank Nikita903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 26, 2012

The staff are thieves! We were meant to stay hear and needed to cancel the hotel so went into Deseo in person and paid the cancellation fee in cash. They then charged our credit card and denied ever receiving the mpney in cash. Yes, we should have got a receipt but it did not occur to us they they would be so untrustworthy. The guy at the front desk just earned himself a large and undeserved tip (about $400).
We did go upstairs for a drink and if you think you are really cool and want to prance around and feel beautiful then stay here, otherwise give it a miss. The cocktails were also very average and very expensive.

  • Stayed January 2012, traveled with friends
    • Service
Helpful?
2 Thank Nomad034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2012

I am sad to say this, but our stay at Deseo has been the worst of our hotels stays in Mexico (5 hotels in total).
The room looked great at first sight, but too many things did not work properly : leaking air conditioning, inconsistent toilet flush, broken TV remote control and poor TV reception, no hair dryer, very poor breakfast. Overall, a very poor value for money feeling when we left the hotel.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BenFor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed November 17, 2011

Overall the hotel is nice. Clean rooms, friendly service, centrally located but this is not a hotel for relaxing. Their priority is to have a party atmosphere. Music is playing all day and progressively gets louder through the night.
Very annoying.
If you like a party scene and not concerned about sleep then this is a hotel for you. Oh and then there is the problem of Playa del Carmen itself... But that is a whole other problem.
Stay clear.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hybridair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed November 10, 2011

We LOVED this hotel and will definately be going back. We're 2 girls in our 20's and this hotel was perfect for us, everything about it is great, the rooms, the pool, the location, its really cool and really comfortable. What we loved most were the staff. The hotel managers and the bartenders are all great, really really friendly and fun to talk to and will help you with anything you need. Santiago at the front desk was fantastic, helped us with everything we needed and was really friendly.There is always great music playing which you can switch on into your room. The drinks at the bar are delicious, i can't wait to go back!! I know alot of people say its noisy, but we didnt have any trouble sleeping at all. Everything about this hotel is perfect.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nilou z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
Reviewed September 30, 2011

We had a great time, the staff at the resort, were great and big mention to Federico the hotel manager who really knows his stuff.
The hotel is very clean, the beach in Playa del Carmen was not beautiful but in half an hour you can be in Tulum where the sand was white and the water was excellant.
I can't fault this hotel, what you see on the website of deseo is what you get, we loved the place so much.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gennygordy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.1 mi away
Kinbe Hotel
Kinbe Hotel
#106 of 209 in Playa del Carmen
629 reviews
0.0 mi away
Hotel Copa : Hotel en Playa del Carmen
Hotel Copa : Hotel en Playa del ...
#176 of 209 in Playa del Carmen
68 reviews
0.4 mi away
Be Playa Hotel
Be Playa Hotel
#26 of 209 in Playa del Carmen
560 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
The Palm at Playa
The Palm at Playa
#25 of 209 in Playa del Carmen
1,396 reviews
0.1 mi away
Villas Sacbe Condo Hotel and Beach Club
Villas Sacbe Condo Hotel and Bea...
#147 of 209 in Playa del Carmen
95 reviews
0.2 mi away
Hotel El Punto
Hotel El Punto
#145 of 209 in Playa del Carmen
343 reviews
Show Prices
Show Prices
Show Prices

Been to Deseo Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Deseo Hotel

Property: Deseo Hotel
Address: 5a Avenida y Calle 12, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool
Hotel Style:
Ranked #152 of 209 Hotels in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Deseo Hotel 3*
Number of rooms: 15
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Hotwire, TripOnline SA and Cancelon so you can book your Deseo Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Deseo Hotel Playa Del Carmen
Deseo Playa Del Carmen
Hotel Deseo
Deseo Hotel Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing