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“The Viceroy is Amazing.....”

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Viceroy Riviera Maya
Ranked #11 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The Viceroy is Amazing.....”
Reviewed April 2, 2013

My husband & I just returned from the Viceroy Riviera Maya yesterday. We stayed for 4 nights and we couldn't have been more impressed with the accommodations. Our villa was beautiful with an outdoor shower and plunge pool. The jungle atmosphere is breathtaking and the rooms are beautifully appointed.

We had the all-inclusive package and we were pleased with the breakfast and lunch options. Everyone at the restaurants was so nice and friendly. Our every need was met at the restaurants and at the beach. I have to say that Pepe helped us out at the beach by getting drinks and helping us with our chairs. He was amazing. He was so friendly and offered many suggestions. He was one of the best parts of our stay!!!!

And as for the mosquito comments below, other than 1 or 2 bites, we had no problems at all. It's the price you pay for the amazing jungle atmosphere.

We loved our stay. We will be back and we highly recommend the Viceroy Riviera Maya.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank 251KarenK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, April 26, 2013
Dear 251KarenK,
Thank you for sharing your comments regarding your recent stay at Viceroy Riviera Maya.
I am very glad to hear that you had such a great experience at our resort. Also, that you have taken advantage of our Mayan Indulgence package, which is an excellent option if you want to have your meals and beverages included in your stay.
Pepe and the rest of our staff are very pleased to hear that you enjoy your stay so much. We offer service on the beach as well as in our Villas, so practically at every time everywhere you may enjoy a snack or a delicious meal.
We look forward to host you soon in your next visit to the Riviera Maya.
Warm regards,

Pedro Lara
General Manager
Viceroy Riviera Maya
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Seattle
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 1, 2013

Pro's:
Only our second experience of a Viceroy resort (Zihuatanejo the first), and although different, more than met our expectations. Secluded, private jungle setting with abundant wildlife (monkeys, birds etc) though strangely NOT mosquitos - are they barred from Viceroy resorts?!. Room was extremely luxuriously appointed with private heated pool, vast deck and private outdoor shower. Room/beach service superb as seems the norm at Viceroy. You'll feel pampered. Beach right in front of resort is rocky in the shallows - walk 2 minutes north to a sandy expanse of safe swimming.
Con's:
We hadn't appreciated how far from Playa del Carmen it is - a 15 minute (US$20) taxi (this may not be a con for many folks!). On a couple of nights we could hear music from a fairly raucous resort just to the south; nothing the A/C can't drown out but definitely audible from our deck. Local dining options are somewhat limited; the hotel's restaurants are pretty spendy. Our room rate included a la carte breakfast, which would otherwise be costly.

Expensive, but this kind of luxury doesn't come cheap anywhere.

You get used to the envious glances from passing gringos staying elsewhere.

Room Tip: Perhaps ask to be adjacent to the north side of the property - although i'm uncertain whether th...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank claw1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, April 18, 2013
Dear claw1968,
I appreciate that you have taken the time to post your comments regarding your recent stay at our jungle refugee.
I am glad to hear that you enjoy your room amenities; these provide privacy and relaxation to our guest. We have a policy, “dine anytime anywhere” and is great that you have taken advantage of the room service option.
Our staff is always trying to surprise and go for the extra mile when guest satisfaction is our goal.
The convenience of being 15 minutes away from Playa del Carmen offers the seclusion and privacy that our guest are looking for but at the same time is a short ride distance to enjoy a visit to downtown area.
We hope to see you again in your next visit to the Riviera Maya.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 28, 2013

The Tides (now Viceroy) was exceptional. The property was truly like stepping into a little paradise. We were greeted with a delightfully refreshing cool face cloth as soon as we stepped out of our taxi and the gracious, exceptional service continued until our parting goodbye. Our private pool attached to our villa was a bit chilly, but very romantic. Our rooms were cleaned at least twice a day (and aways beautifully arranged). The Mexican cuisine was delicious and our breakfast was consistently excellent. Delightful blended drinks were served to us under our thatched beach chairs in the sand, and a kind staff member came by periodically to offer a chilled, damp cloth to soothe our sunning faces (while he also stood by and cleaned our sunglass lenses). From beginning to end, we were thrilled with our experience and highly recommend the location to other couples looking for a romantic getaway.

  • Stayed April 2012, traveled as a couple
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Helpful?
1 Thank Catherine48104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, April 18, 2013
Dear Catherine48104,
Thank you for taking the time to share your comments regarding your recent stay. We make emphasis in the wonderful experience that we can create when traveling with your couple. As you have stated from the time you arrive you can leave behind any worries and let us pampered you.
I am glad that you enjoy our Mexican food and the different menus that offer our Coral Grill Restaurant and our fine dining La Marea. Next time make we will make sure to have your plunge pool heated for you.
We can wait to have you back you in the first opportunity that you may have.
Yours,
Pedro Lara
General Manager
Viceroy Riviera Maya
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Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2013

From the moment you enter this resort, you are overwhelmed by its beauty and tranquility. The lush tropical plant life, the sky blue sea and white sandy beach combined with the premium accommodations made this one of the best vacations we have had in a long time.
Also adding to the amazing ambiance is the outstanding service we received at the resort. From the Spa attendants to the restaurant servers, to the pool attendants, every whim and desire was catered to.
I woud highly recommend this hotel if your goal is maximum relaxation and rejeuvenation.
Kuodos to Viceroy properties for providing such excellent accommodations and service to its guests at this resort!

Room Tip: The premium villas offer the ultimate in privacy
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derowe15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, April 18, 2013
Dear Derowe 15,
I really would like to thank you for sharing such wonderful comments regarding your recent stay.
I will make sure to pass your comments to our entire staff. It is always a pleasure to know when our guest not only enjoy but have a great stay in our jungle refugee.
We look forward to welcoming you again in your next visit to the Riviera Maya.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2013

Subtle luxury. Superb service. This sums up my experience (and my wife's) during our honeymoon at the Viceroy Riviera Maya in November 2011. We chose one of their romantic/honeymoon packages which included breakfast and transportation to and from the airport. The driver picked us up promptly and quickly brought us to the hotel, we were underwhelmed by the hotel's entrance (especially when compared to the nearby resorts' grand facades) but little did we know that this is exactly what we wanted. The standalone villas are right in the middle of the jungle, each with their own private plunge pool and outdoor shower. They are spacious, airy, comfortable and beautifully designed with thatched roofs. The Viceroy is all about service. From the moment we got out of the car, we didn't lift a finger, they carried our bags, they knew us by name, they ran to bring us towels when we got out of the ocean, the experience was beyond anything we had ever experienced at a hotel before. Natural beauty with all the comforts you will need. The food was also great and the spa's mayan rituals quite interesting. It is perfect for honeymooners and couples looking for privacy and pampering. We can't wait to return for our first year anniversary.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
2 Thank jacprods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, March 21, 2013
Dear jacprods,
I appreciate that you have shared your comments about your recent stay with your wife at our little paradise.
We are very glad that you have spent such a wonderful time. Along with the inclusions of the different packages that we offer, the most important thing for us is to provide our guest with a great experience and make sure they have a memorable time at our property.
We hope to see you soon, hopefully as you mention for your first anniversary.
Thank you again for your valuable feedback.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 14, 2013

This was my second stay at this property. The first time it was the Tides-now a Viceroy property. There have been improvements. A new gym, a gift shop, and small dock/pier that added to the look and feel to the property. The terrific thing about this place is the make every effort to make sure you are comfortable, happy and taken care of. I am not high maintenance but I found my self really enjoying all the attention and pampering. The food is outstanding. Honestly I don't know why you would eat anywhere else. This is a very chilled environment so do not come here to get your party on....go to playa del Carmen for that.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbbeyD07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, March 21, 2013
Dear AbbeyD07,
It was a great honor to host you back at our little paradise. We are very happy that you have find the renovations that we completed last year better and improved. We not only add the gym, the Boutique and pier, but the addition of 11 new Villas offer another option to our guests where they can relax and enjoy a perfect spot surrounded by unique jungle views or a fantastic ocean view.
Our food and beverages team will be very pleased to hear that you enjoy the menus that offer our Coral Grill and La Marea Restaurants.
The entire team will look forward to your third visit to continue pampering you and providing an excellent service.
Warmest Regards,
Pedro Lara
General Manager
Viceroy Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi Sad, Serbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 12, 2013

This resort is really something special concerning the overall jungle atmosphere and the surrounding.

Great service, everybody is really trying to pammper you all the time. Spacious villas, great tasty food, very nice beach and pier.

We were on a all inclusive plan, and it was well worth it. Firstly, you eat when ever you want, where ever you want and almost everything you want but with an A La Carte reataurant quality. No buffet, everything is prepared just for you. I believe that, the all inclusive plan is worth it, because the prices of the food and drinks, are very, very high.

We also had our marriage ceremony there, on the beach, and we were very satisfied with the organization, service and the photos.

Luxurious, expensive but a place you'll enver forget.

Room Tip: Do not waste money on ocean view villas, you just get a small view, but no privacy at all. Choose th...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, March 21, 2013
Dear S M,
I appreciate that you have shared your comments about your recent stay at Viceroy Riviera Maya.
Our special design and unique landscaping offer a unique an exceptional option for couples that are looking not only for privacy and intimacy but to have the opportunity to enjoy great service and luxury accommodations.
Our all inclusive version, the Mayan Indulgence Package, has many advantages if you would like to relax and forget about everything, at the same time you can enjoy the options of our service a la carte in our restaurants.
We are really glad that you have chosen us to celebrate your marriage.
We hope to see you soon in your next visit to the Riviera Maya.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Riviera Maya

Property: Viceroy Riviera Maya
Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#8 Spa Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Official Description (provided by the hotel):
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico

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