My husband and I chose the Viceroy for the first part of our honeymoon, and overall found the hotel absolutely stunning and the service impeccable. However, I became ill during the trip, and I'm pretty sure it was something I ate one day at breakfast.
First, the good. We stayed in room 63, a MASSIVE jungle villa. It was very romantic and private, had an outdoor shower, an outdoor pool and dining table, a hammock, an oversized king bed, fresh incense and soap, and turn-down service every night. It was probably the nicest place I have ever stayed, and we've stayed at some beautiful places. We did get some mosquito bites, but nothing major. We sprayed ourselves with mosquito lotion whenever we were outside, and that seemed to do the trick.
We made good use of the spa. I had a massage and facial, and my husband had two massages. Although pricey, there are discounts now and then that are advertised in a free newspaper delivered to your room every morning, so there's a chance you'll be able to get discounted services. I think I got 20-25% off of services now and then. It's a gorgeous spa with a steam room and whirlpool, and the ladies who work there are lovely. Definitely book an appointment if you go.
The pool is clean, gorgeous and spacious; the beach is a bit rocky, but you can still swim in the sea if you want.
I know the hotel is adults-only, but there were a lot of teenagers staying at the property when we were there. Sort of surprised by that.
The service was the best we've ever had, especially on the beach. Pepe and Francisco were wonderful, always asking if we needed anything. One night, we were out at the beach bar, and my husband sneezed, and one of the waitresses overheard him, and brought him a box of tissues! They also have people come around to give you cold towels and wipe your sunglasses. They also step aside to let you pass on the walkways, which I guess is a nice gesture, but I found it strange since we're not the king and queen of England.
They also plan different "theme nights" so you can try new food and whatnot. I'm a vegetarian, and I always had something to eat.
We did the all-inclusive package, which seemed like a good idea, until we got sick; after that, we didn't really eat or drink much. The package includes pretty much all drinks and food. It was nice to not have to worry about our spending, since we had paid upfront for the package. We tipped the staff who we felt went above and beyond, but know that you are automatically charged a tip when you dine and so forth. (I can't remember the exact percentage.)
When we first arrived at the resort, I overheard a guest say that she got ill and was worried about being sick on her flight back home. I don't know what her situation was and if she dined at the resort or not, but I remember thinking, "Uh-oh..."
Several days later after eating breakfast, I became very, very, very ill -- the sickest I can ever remember being. I won't go into details, but it was not pretty. I spent two days in our room on our honeymoon, unable to eat or drink much. Then, my husband became sick. He wasn't as sick as me, but he also became ill. Who knows why we got sick or how we got sick, but we made an effort to only drink bottled water, and both of us were healthy until we arrived at the resort. It's also worth mentioning that we didn't leave the resort to dine elsewhere. It was a shame because when we arrived, we were excited to be at such a beautiful hotel on our honeymoon, but after getting sick, we knew we would never return.
- Official Description (provided by the hotel):
- Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more less
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- Also Known As:
- Viceroy Riviera Maya Hotel Playa Del Carmen
- Tides Riviera Maya Hotel
- Tides Riviera Maya Resort
- Ikal Del Mar
- Viceroy Riviera Maya Playa Del Carmen, Mexico