I have gone to Playa del Carmen on 5 separate occasions in a 3 year course and my 6th time was my wedding so I decided to host my wedding at mosquito Beach Hotel and have the food and service come from mosquito beach Restaurant since they had a nice view and looked like a good menu. They are the most unorganized and inexperienced hotel to help with a wedding. I live in the U.S so it was a nightmare to plan with them. They couldn't help with anything and were clueless so clueless that they didn't even know there was a time change in November so I had my wedding in the dark and they refused to change it to an earlier time even though all my guests had already arrived to playa del Carmen so they could have been there earlier so I could get married at least with a sunset but NO MOSQUITO BEACH HOTEL AND THEIR MANAGERS SAID NO because they are a club beach resort and they can't close it to their guests earlier. The night of my wedding they served a Caesar salad to all guest and a choice of fish, lasagna or chicken during the wedding I started to throw up and so did 3 other guests during the wedding and by the time the wedding was over more people were sick and by 4 am almost everyone that had eaten the food there was sick. The next morning I came to the front desk and asked to speak for a manager since I had to seek medical attention and there were other guests of mine at the hospital as well and we wanted answers. We never received any help from hotel staff or management. Not one call, not one person stood in the front and took responsibility. I tried for 1 month straight calling everyday to speak with a manger, wrote several emails and left several messages and never received a call or an answer. The hotel is very unprofessional and no one should have to experience to not be able to talk to upper management that is unheard of in the states but in Mexico they can do whatever they want. They could have gotten away from murder and there was no one that even cared enough there and I emailed every single staff member and person that works for mosquito beach and mosquito blue which is the sister hotel down the street and no one responded. I will be back to playa Del Carmen because the place is very special to me but never again to mosquito beach hotel, mosquito blue hotel or mosquito beach restaurant. Stay away and don't give someone business that doesn't care at all about you, your health or your experience.
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