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“Condo 7102”

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Xaman-ha Luxury Condominiums
Certificate of Excellence
Reviewed March 17, 2013

What a delightful condo, a beautiful view of the ocean, pools and grounds from our balcony. The two bedroom/bathroom condo was well appointed with comfortable beds and furnishings. The location and beach made our vacation so pleasant and we would wholeheartedly recomment it to anyone. We will certainly think of this paradise and accommodations as one of our best vacations and will come again and stay in 7102. We have been to Playa del Carmen several times and stayed at various "all inclusives". Xhaman ha provided a much more relaxing and all around better experience.

Stayed: March 2013, traveled as a couple
4  Thank wjkoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 - 123 of 265 reviews

Reviewed March 7, 2013

We just returned from a week staying in Xaman-ha condominiums. They were lovely, clean, comfortable, and great location. The "Johnny's special" at the swim up bar is really yummy. I really like that it was a smaller complex, looking at some of the large all inclusives further down the beach, they seemed so big and busy! Xaman-ha is smaller, quieter, and we got to know and visit with some of the other guests hanging around the pool. It's in a neat location at Playa Del Carmen, as it's on a quieter stretch of beach, but then only one block from the Cozumel Ferry Terminal, and the beginning of the 5th avenue area, so a short walk to restaurants, shopping etc. The staff were lovely and friendly, and I also had a massage at their spa, which was excellent.

  • Stayed: March 2013, traveled as a couple
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5  Thank EMC501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

Just returned (March 1,2013) from a two week stay in condo 7123. Great location, right on the ocean, beautiful pool, impeccable grounds. We had a very clean and roomy 3 bedroom condo the 4 of us. Bedrooms were spacious and beds were very comfortable. A/C on balcony was too noisy while we sat outside so it was always turned off. A/C in the smallest bedroom drained out onto the hallway outside which was a risk for people slipping. Master bedroom bathroom had two sinks, only one of which worked. Unit had a washer and dryer which was a huge bonus, but there was a horrible smell that came from the washers drain. We asked that something be done about it because it became quite sickening but nothing was ever done.

We found the staff non-existent. We arrived on Monday at about 11:00am and there was no one to be found to tell us the door code or to even show us where our unit was. Luckily a maintenance man showed us where to go and told us the door code. Funny that he new the code immediately! We felt a bit nervous about this. About an hour later Angie showed up to tell us about the cleaning staff routine, the phone in the lobby(which did not work to Manitoba very often), Internet, how easy it is to reach her for assistance, how to book the bar b que grill, etc. She also has the door code and was surprised that we were concerned about so many people being able to let themselves into the unit. She did enter the unit several times on her own and we felt that that was unacceptable. If you knock and no one answers you don't just come in, which she did on a few occasions.

It was four days after we arrived that we finally saw someone at the front desk. We had been checking on a regular basis and the door to the office was always closed. The elusive Paula was finally available to talk to. We all felt that it was strange that we had never really ever checked in. She said she was the only one that oversees the entire complex and she was very busy. I guess too busy to make sure the correct people were in the condo!

The A/C in our room worked great and we had it set just right to keep our room comfortable for us and we kept the door closed at all times. Upon returning back to the unit from a day of activities, we found our bedroom door open, the light on, the A/C off AND my laptop open, turned on and on an app the I had not accessed while we were there. This was not a cleaning day so there was no reason for anyone to be in the unit let alone our bedroom. When I approached Paula with my concern she said I needed to speak to Angie. She set up an appointment that day at 4pm so we waited from 2pm and Angie never arrived. Paula rescheduled the appointment for the next morning between 9:30-10:00am and again she never showed. This happened to be the same day we were leaving so I guess she felt that she could ignore us. Much to her surprise we met her in the lobby while we were waiting for our transfer. She denied, in front of Paula, ever having known about the meetings that she missed, yet at the same time she said Paula had told her about the laptop issue. She also said that it couldn't have been any of the staff because they don't know how to use computers! Not interested in any solutions to a problem that they will continue to have.

Location is great. Close to 5th Ave. and lots of great restaurants. We cooked many of our meals in the well equipped kitchen in the condo. A very short walk to the ferry dock and of course Señor Frogs. Scuba diving was great through the Abyss Dive Centre. Ask for Dave. Chichen Itza and Xcaret are must sees. Beautiful mornings and great evenings spent on the balcony watching the waves and enjoying good cigars and great company. Don't forget to watch for the Agouti and have a scrap of bread for them!

All in all a good vacation. Unfortunate incidents with the property management company which could cost the owners of the condo some revenue if things are not corrected.

Just an FYI be sure to bring enough money with you. If you have to use the ATM kiosks on 5th, it will cost you anywhere between 15 and 50 dollars to W/D money. Your best bet is to go into the Scotia Bank on 5th but make sure you have your passport when you go in. Not all credit cards work nor do all debit cards. It's sort of hit and miss but they sure scam you out of your money if you have to use the kiosks.

Stayed: February 2013, traveled with friends
3  Thank Lynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

We are sold to this place, we just love it so much that we have been there 3 years in a row for 1 or 2 weeks and we always go with our daughter (8 yrs), my brother and his daughter (7 yrs) as well as my late mother. We have been so lucky and very happy with our choices of condo for the past years, except for this one. First, the blinds in the master bedroom (see picture), we had to buy clothes pin to fix a blanket in order to be able to sleep in the morning (blinds missing and falling/color too light). Then we also had to buy glasses of wine, since there was none at all. By the way, no one drank win before us? Obviously not (see picture of the archaique screw driver)! A lot was missing in the kitchen and it seems to me that the owner bought this place in the late 80', put their cottage furniture in and left the building without looking back... just cashing the $. Of course, I have comparison with other much much nicer and well equipped condos in Xaman Ha, so my references are good, believe me... avoid renting this condo, you will be disappointed, unless you have the assurance the some things have change. Of course, once these irritating situations were handle by us... our stay was as usual extremely nice - told you, we love Xaman Ha in general. Unfortunately this condo was not the our level of expectation.

  • Stayed: July 2012, traveled with family
    • Service
Thank ARANSO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 4, 2013

This unit is NOT in Xaman Ha. This unit is a new luxury unit in the Property of Luna Encantada.

Whoever wrote this review obviously pushed a wrong button. They have never stayed in this penthouse unit. SEE LINK BELOW.



http://bookings.rentalsyourway.com/Unit.mvc/Details/66816

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

Staying at Xaman-Ha Condominiums, Unit 7005. Perfect location with fabulous ocean views and white powdering sand beach. Rented through Rentals Your Way who gave us fantastic service, Thank you Angie for taking care of us. Great pool and direct access to the beach. Recommend highly.

Room Tip: Even though we were on the first floor there are some 6 steps to reach the walkway to the beach.
  • Stayed: February 2013, traveled with friends
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2  Thank jogetnog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

Stayed at Xaman Ha over Thanksgiving 2012. Accommodations even nicer than in photos. Booked through Andrew at Solmayarentals.com. Terrific service, fast responses, would definitely book through Sol Maya Rentals again!

Xaman Ha is perfectly located. Short walk to town but far enough away to enjoy the vast beachfront location. Nicest beach we've ever been on!

Maids came in every other day offering complete cleaning, friendly service - all without any resort fees which get added on in places like Hawaii.

Will definitely return to Playa Del Carmen, Xaman Ha and book it through Andrew at Sol Maya Rentals!

Room Tip: Book first/ground floor if possible.
  • Stayed: November 2012, traveled with family
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3  Thank bcooper59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

We rented a three bedroom condo for a week and we loved the place and the service. Great people helping and accommodating anything. Very beautiful upscale apartment with ocean and pool views. The beach was wonderful and it was just far enough out of town to be a little more secluded but in easy walking distance of everything playa has to offer.

  • Stayed: December 2012, traveled with family
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3  Thank Ryan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Xaman-ha Luxury Condominiums

Address: Playacar Fase 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #8 of 215 Specialty Lodging in Playa del Carmen
Price Range: $141 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Xaman-ha Luxury Condominiums 3.5*
Number of rooms: 57
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Also Known As:
Xaman-Ha Luxury Condominiums Hotel Playa Del Carmen
Xaman Ha Condominiums
Xaman-Ha Luxury Condominiums Riviera Maya/Playa Del Carmen, Mexico

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