Just returned (March 1,2013) from a two week stay in condo 7123. Great location, right on the ocean, beautiful pool, impeccable grounds. We had a very clean and roomy 3 bedroom condo the 4 of us. Bedrooms were spacious and beds were very comfortable. A/C on balcony was too noisy while we sat outside so it was always turned off. A/C in the smallest bedroom drained out onto the hallway outside which was a risk for people slipping. Master bedroom bathroom had two sinks, only one of which worked. Unit had a washer and dryer which was a huge bonus, but there was a horrible smell that came from the washers drain. We asked that something be done about it because it became quite sickening but nothing was ever done.
We found the staff non-existent. We arrived on Monday at about 11:00am and there was no one to be found to tell us the door code or to even show us where our unit was. Luckily a maintenance man showed us where to go and told us the door code. Funny that he new the code immediately! We felt a bit nervous about this. About an hour later Angie showed up to tell us about the cleaning staff routine, the phone in the lobby(which did not work to Manitoba very often), Internet, how easy it is to reach her for assistance, how to book the bar b que grill, etc. She also has the door code and was surprised that we were concerned about so many people being able to let themselves into the unit. She did enter the unit several times on her own and we felt that that was unacceptable. If you knock and no one answers you don't just come in, which she did on a few occasions.
It was four days after we arrived that we finally saw someone at the front desk. We had been checking on a regular basis and the door to the office was always closed. The elusive Paula was finally available to talk to. We all felt that it was strange that we had never really ever checked in. She said she was the only one that oversees the entire complex and she was very busy. I guess too busy to make sure the correct people were in the condo!
The A/C in our room worked great and we had it set just right to keep our room comfortable for us and we kept the door closed at all times. Upon returning back to the unit from a day of activities, we found our bedroom door open, the light on, the A/C off AND my laptop open, turned on and on an app the I had not accessed while we were there. This was not a cleaning day so there was no reason for anyone to be in the unit let alone our bedroom. When I approached Paula with my concern she said I needed to speak to Angie. She set up an appointment that day at 4pm so we waited from 2pm and Angie never arrived. Paula rescheduled the appointment for the next morning between 9:30-10:00am and again she never showed. This happened to be the same day we were leaving so I guess she felt that she could ignore us. Much to her surprise we met her in the lobby while we were waiting for our transfer. She denied, in front of Paula, ever having known about the meetings that she missed, yet at the same time she said Paula had told her about the laptop issue. She also said that it couldn't have been any of the staff because they don't know how to use computers! Not interested in any solutions to a problem that they will continue to have.
Location is great. Close to 5th Ave. and lots of great restaurants. We cooked many of our meals in the well equipped kitchen in the condo. A very short walk to the ferry dock and of course Señor Frogs. Scuba diving was great through the Abyss Dive Centre. Ask for Dave. Chichen Itza and Xcaret are must sees. Beautiful mornings and great evenings spent on the balcony watching the waves and enjoying good cigars and great company. Don't forget to watch for the Agouti and have a scrap of bread for them!
All in all a good vacation. Unfortunate incidents with the property management company which could cost the owners of the condo some revenue if things are not corrected.
Just an FYI be sure to bring enough money with you. If you have to use the ATM kiosks on 5th, it will cost you anywhere between 15 and 50 dollars to W/D money. Your best bet is to go into the Scotia Bank on 5th but make sure you have your passport when you go in. Not all credit cards work nor do all debit cards. It's sort of hit and miss but they sure scam you out of your money if you have to use the kiosks.
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- Also Known As:
- Xaman-Ha Luxury Condominiums Hotel Playa Del Carmen
- Xaman Ha Condominiums
- Xaman-Ha Luxury Condominiums Riviera Maya/Playa Del Carmen, Mexico