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Hacienda Paradise Boutique Hotel by Xperience Hotels
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Reviews (1,518)
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Reviewed June 8, 2010

We had an awesome stay!...Everything was perfect. It is hard to say what is best about this hotel, the staff, the food, the value you receive, the comfort of the room....everything about this hotel was great! The staff exceeded our expectations, we received mangos fresh from the tree in their beautiful courtyard. The hotel room was VERY comfortable...yes the beds are more comfortable than what they look like online. The breakfast was awesome...different everday.....They have an Italian Chef and Italian Managament that brought added European class to the Mexican beauty and hospitality of this place.
We decided to not stay at an all inclusive hotel and do not regret our decision. This hotel is in a perfect location, 1 block from 5th Avenue....where all the shops and restaurants are located!....you are less than 3 blocks away from the beach and the hotel offers discounts to Mamitas Beach Club....We easily found excellent restaurants near the hotel.....
Playa Del Carmen is fun, beautiful, safe and an awesome vacation spot.....Hacienda Paradis was beyond our dreams!

  • Stayed: June 2010, traveled with friends
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Thank yolove2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded July 5, 2010

Dears
Thank you very much for your comment, we really appreciate the time you spent posting your feedback about our Boutique Hotel, and we really thank you for choosing our hotel in Playa del Carmen. We feel very satisfied and proud to have contributed to a stay that went beyond your expectations. All of our staff share the same commitment in helping our guests to satisfy the expressed and…most important the unexpressed needs they may have. By the way….. the mango you received is homegrown and part of our little garden that includes different threes such as lemons, coconuts, bananas, etc. Be sure that during your next stay with us we shall extend you our warmest welcome and surprise you even more!

Ebersain Dominguez on behalf of the entire team @ Xperience Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2010

I come from 18 years experience of 5 star luxury hotels and I have seen it all in my travels. This said I commend the Staff for their work and dedication to uphold the values of hospitality and especially the Management team at Experience Resorts for their vision. Yes because they are a small company that took the time, energy, and money to invest in the product and training of the staff.
I enjoyed my stay tremendously in a clean, comfortable hotel, close the action in Playa yet quiet and serene. The staff was very helpful, trained, and accommodating in all our needs. Lastly, the price was a good value. What more can you ask? Thank you and I will be back. Keep up the great work!

  • Stayed: May 2010, traveled as a couple
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Thank HotelEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded July 5, 2010

Dear,
We are very satisfied and encouraged of having gained your confidence with our promise of hospitality. Even more considering your extensive experience in our very same field. Comments like yours motivate us to continue with our commitment to serve through quality and courtesy. Our staff cultivates the constant motivation of exceeding your expectations and we are thankful with your comment because it contributes to our professional growth. Feel free to come back to our home “Xperience Hotels” whenever you will feel like, thus allowing us to pamper you again and again. Thank you for your trust.

Ebersain Dominguez on behalf of the entire team @ Xperience Hotels

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Reviewed June 5, 2010

I stayed three nights in Playa del Carmen at the Hacienda Paradise. It was lovely. It is 2 blocks from the beach, pleanty of cafes and places to eat.
The beds at the hotel are extremly comfortable and it is quiet. The breakfast was a great way to start the day by the pool.
The staff was attentive and helped me with anything I needed. Consierge was in the lobby to plan any day trips to ruins.
I would stay there again and I am recommending it to friends who are looking for a small hotel in Mexico near beautiful beaches.

  • Stayed: March 2010, traveled solo
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Thank DeborahNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded July 5, 2010

Dears
First of all , thank you for your comments , we really appreciate every feedback and encouragement from our guests. Your explanation about our services could not be better and we are happy to learn that you enjoyed each one of them. We will be glad to welcome you again and your friends in our hotels and leave our mark in your memories trough quality, service innovation and constant dedication. It has been a real pleasure serving you.

Ebersain Dominguez on behalf of the entire team @ Xperience Hotels

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Reviewed May 30, 2010

We stayed at the Hacienda Paradise for the last night of our vacation. We had originally booked Playa del Karma but were upgraded for free to this gem. We (my husband and adult daughter and myself) stayed in the Master Suite where we had a beautiful balcony over looking the pool and garden. The room was cool , clean and very stylish. The staff were very friendly and helpful. The hotel is conveniently located just blocks from the bustle of 5th avenue, yet so quiet. The breakfast by the pool was delicious and had something for everyone. We will definately be back!

  • Stayed: May 2010, traveled with family
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Thank kpid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2010

very nice staff, good breakfast, clean rooms, pretty lobby, and for family fun go to X-plor and Senotes Azu only 15min (by car) away.

  • Stayed: May 2010, traveled with family
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Thank Ryder33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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