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“Pleasant but situated on a noisy street.”

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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #53 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Seattle
1 review
“Pleasant but situated on a noisy street.”
Reviewed March 28, 2010

We just came back from a week long vacation in Playa Del Carmen. We chose Hotel Hacienda Paradise after considering many different hotels in this area. I am not too concerned about staying in a luxury hotel but I do like to have a peaceful environment and a comfortable bed. Knowing how much Playa has grown in recent years, I was really concerned about the noise level in our hotel. We requested a room on the 22nd as it a quieter side street. When making my reservation I made it very clear that quiet/relaxed environment was the most important thing to us. Nevertheless, when we got there, we were put in the room that was located on the 10th. There was no option of changing rooms that night so we had to sleep in this room and it was REALLY noisy. The room had no privacy because the back door opened up to the courtyard where everyone gathers for breakfast. Fortunately, we were moved the following day to a quieter room with a lot more privacy.
Likes:
Rooms are clean and have plenty of space (especially ones located on the upper floor
Upstairs rooms are private.
Staff are very friendly and helpful.
Comfortable beds
Close proximity to the 5th.
Dislikes:
You can definitely hear the noise from the 10th
Mamita's beach is noisy and overcrowded. If you are 20 and looking for a party atmosphere, this is perfect. Make sure to check on your final bill that you don't get charged for the passes to this beach. This happened to us but they took if off promptly when we asked about it.
It is a little deceiving when they say that the hotel is only 2 blocks away from the beach, it's more like 10-15 min walk.

This is a comfortable and clean hotel, however, it is in the middle of everything which wasn't exactly what we were looking for.

  • Stayed March 2010, traveled as a couple
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Helpful?
Thank NinaSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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New York
Level 5 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 26, 2010

We stumbled upon Hacienda Paradise, while strolling the streets of Playa del Carmen.
Upon seeing a room, I was able to change hotels, and we spent the last three nights of our vacation there. Spacious room/with rose petals on the bed, beautiful furniture, terrace over-looked the pool area, rainfall shower in a great bathroom while being in an excellent location. The staff is very accomodating and professional, complementary water, beach towels and passes to Mamitas are available at the front desk. I have no qualms in recommending this hotel to family or friends. It really made my vacation!

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank loves2travel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
1 review
Reviewed March 23, 2010

Hacienda Paradise is located on the north end of Playa del Carmen, one block west of Fifth Avenue and about 4 blocks from the beach. It's located on a busy street, which is great for hailing taxis. The room was beautifully, if sparsely, appointed. It was clean and had a little patio that opened onto the pool courtyard. The pool looked nice but didn't receive much sunlight and I never saw anyone swimming in it. Free breakfast was a large buffet and very good. The service at the hotel overall is excellent and I think that's what they really strive for. If you want a nice hotel in a busy part of town, this is a great deal for the money.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank organikate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgeport, CT
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 22, 2010

We just returned from a 2 week stay at the Hacienda Paradise Boutique Hotel. This was our 6th trip to Playa del Carmen and the 1st time at this hotel. This is by far the best hotel we have stayed at in PDC.

The hotel is very well managed. The staff is well trained and ready to help in any way they can. There are lots of amenities that you won’t find elsewhere:

Complimentary bottles of water, along with a hot and cold water cooler in the lobby. Safe deposit boxes that are large enough to hold a laptop. Organic toiletries like shampoo, conditioner, body lotion, body wash and soap replaced in your room daily. Beach towels and free access to the Mamitas Beach Club. Two computers in the lobby for guest use, so usually one is always available. Plus, we had free phone calls to the U.S. (one 10 minute call each day at no charge) . And the hotel is in a great location just around the corner from the best section of 5th Avenue.

The included breakfast buffet is fantastic. There is something to please everyone and always in adundance. Most of the other hotels only include a continental breakfast, so this was a real treat.

Our room was beautifully decorated. A king size bed that was super comfortable with lots of pillows. Lovely marble bathroom with plenty of space to put your stuff. Maid service was terrific – every day when we returned from the beach our room was ready.

We highly recommend this hotel and doubt you can find better in all of PDC for the price.

  • Stayed March 2010, traveled as a couple
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Helpful?
1 Thank BarbiniBridgeport_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calella de Palafrugell, Spain
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed March 22, 2010

Very attentive and courteous staff. A great find located centrally in Playa del Carmen. Within easy reach of many restaurants and bars. Has an arrangement with a beach club nearby for sunbed use etc., which is terrific. I would certainly recommend this hotel to others and stay again if I returned to this town.

  • Stayed November 2009, traveled as a couple
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Helpful?
Thank JBSChapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London Ontario
1 review
Reviewed March 17, 2010

We Stayed at the Hacienda Paradise for 9 nights from Feb.22 . The greeting by the staff was quite warm and pleasant. Rudy at the desk was more than helpful on more than one occasion. Check in took about 5 minutes total which was very nice if you've ever checked in to a big resort before! We went to our room(29) and were very surprised by the large size and amenities included.
Breakfast was quite good, they have yogurt, fruit and granola, eggs, crepes , cereal ,toast, coffee, juice which is really a large selection considering it's included. The restaraunt staff is very good and friendly.
We booked a tour to Xcaret thru the concierge in the lobby and it was very enjoyable. Again, from a big resort, you would have to stop and pick up people on the way, we went straight there and back with 4 people in the van.
This was our first trip to Playa not going to a big all inclusive, but it won't be the last! this is definitely the way to go.

  • Stayed February 2010, traveled as a couple
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Helpful?
Thank pkann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 17, 2010

My wife and I stayed at Hacienda Paradise in February 2010 for a week of vacation. We couldn't have had a better experience. The staff and owners all go out of their way to make guests feel at home . Any request was met with immediate satisfaction. Between the great service, clean and very nice room, the great price, and central location, we couldn't have been happier.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ScottandKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Property: Hacienda Paradise Boutique Hotel by Xperience Hotels
Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico

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