We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #51 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed October 15, 2012

We could not agree more with all the other reviews of this hotel. Excellent location, one block off of 5th and about three from the beach, etremely nice and quite. Staff is excellent. The hotel and the rooms are exceptionally clean. The towel art is adorable !! Loved the shower, the water pressure and the water temperature where amazing !! Great sheets and bedding. Very fast wifi and a nice selection of english tv channels,and a nice balcony to hang out on !! A few negatives, the breakfast buffet is ok, their are so many options of where to dine in Playa, I would not eat here every morning. The pool is quaint, overly refreshing, and is needs a little repair and we where not thrilled about the rocks around the pool. In your room you can not adjust your air conditioning temperature, so the room was often too cold or too hot. This resort is excellent we would defiantly recommend and return, this Is also are second wonderful experience with Experince Resorts and we will continue to stay at there resorts.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank basildogpuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHotels, Guest Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded December 1, 2012

Dear Ambassador( as we call our guests),

Allow me to thank you for your second visit to Xperience Hotels! We feel honored to know through your reviews that you enjoyed our facilities and personal service from our team.
Your review is really importarnt since it represents an opportunity to improve everyday, rest assured that your comments about the food, pool and A/A will be taken into consideration.
We deeply hope to have the opportunity to serve you in the future and provide you with another wonderful stay!

With the best regards,

Carolina Baca
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,409)
Traveler rating
Traveler type
Time of year
Language
  • More languages

349 - 355 of 1,409 reviews

Reviewed October 14, 2012

Although we had planned to stay 7 nights and had to left earlier because of a hurricane, we had an excellent experience at Hacienda. The staff was very, very pleasant, supportive, and professional. The staff made us a list of great places to visit.

Hacienda hotel is very good looking, quiet, and close to the beach, the 5th avenue, and ...even the walmart!

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Isabelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

Awesome people... ask for Pablo @ the front desk... He knows everything... He is really helpful...The hotel is really clean and if you are looking for a nice place to stay, that's it is... the beach is not far away... like 3 blocks. Nice place for a honeymooners

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Veronica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

I couldn't recommend this hotel more, the staff were beyond helpful, they went above and beyond for each of us. The rooms were very clean, spacious and exceeded all expectations. The location was good, close for many restaurants, bars and nightclubs and only a few minutes to the beach.
The towel animals on the beds everyday were an unexpected treat.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2012

This is THE hotel to stay in when you're in Playa del Carmen. It's located right in the center of town, 1 street away from the 5th avenue (which is actually a plus, because this area is quiet).
The staff is extremely friendly and helpful.
We were in our honeymoon, so they left us a congrats letter in our room together with a nice Champagne!
The rooms were big and clean. We had a room in the first floor, so we had a direct access to the pool, which was great.
The included breakfast is very good! Omelette, freshly-baked cake, cheese, meat, yogurt with granola, juice, coffee and more.
I'd definitely recommend this hotel to young couples looking to get to know Playa.

Room Tip: Ask for a room in the lower floor, so you'll have access to the pool
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank eliganem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

We stayed here for a 2 weeks.the hotel is great very neat 5th and constituyrntes AV. The rooms were very nice big with good AC and fan over the bed.The staff were very very nice.The were all so friendly they also had beach passes for different beach.A few people have said that the hotel has kept them awake at night this was bad only one night when we stayed nothing that ear plugs would not help with free water as well.

Staff were all very nice and big thank you to robert who was great.

The olny complaint i could have had was the breakfast was terrible nothing if you did not like dairy only a bit of fruit.This need to be improved even if there was different bread it would have made a difference.One more thing i do think that the staff should know a little bit more about the area and be able to recommend where to go i asked about a few bars ect and they did not know about them even a few local restraunts the did not have a clue.

If they new these things it would really make a big difference for the hotel.

But i would go back again in the morning they were just so so nice there i am going to write a trip report with more detail of our stay

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank irelandladyluck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

My husband and I stayed here for just 1 night (after a night at Aqualuna, by the same company). Robert from reception was very welcoming throughout our stay, and the hotel was impeccably clean. We liked the combination of modern and traditional Yucatan style.

Our room was very spacious with high ceilings, pool/garden views and a very attractive, contemporary bathroom. We got a very, very nice night's sleep in the cozy bed. From what I can tell, it looks every room has a balcony or terrace with pool views.

The pool area was nice and quiet, although we didn't get in. We loved the free breakfast set up under a poolside palapa. The hotel also has passes for 5 different beach clubs.

Of course the location was great, just 1 block from 5th Avenue and close to Mamita's Beach.

Room Tip: Upper level suites have more privacy.
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LoritaJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.4 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#50 of 212 in Playa del Carmen
1,552 reviews
0.1 mi away
BRIC Hotel & Spa
BRIC Hotel & Spa
#44 of 212 in Playa del Carmen
514 reviews
0.5 mi away
Xtudio Comfort Hotel by Xperience Hotels
Xtudio Comfort Hotel by Xperienc...
#73 of 212 in Playa del Carmen
263 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Riviera del Sol
Hotel Riviera del Sol
#34 of 212 in Playa del Carmen
444 reviews
0.1 mi away
Soho Playa Hotel
Soho Playa Hotel
#35 of 212 in Playa del Carmen
507 reviews
0.0 mi away
Aventura Mexicana
Aventura Mexicana
#25 of 212 in Playa del Carmen
1,856 reviews
Show Prices
Show Prices
Show Prices

Been to Hacienda Paradise Boutique Hotel by Xperience Hotels? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range: $66 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, HostelWorld, Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Hotwire, Evoline ltd, Cancelon and TripOnline SA so you can book your Hacienda Paradise Boutique Hotel by Xperience Hotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing