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“Great inexpensive hotel off of 5th”

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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #48 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed August 15, 2012

We really enjoyed our time at Hacienda Paradise. The room was great and the staff was very friendly. The location can't be beat. We did purchase the beach passes they offer to mamita's beach club. It was $3 for an umbrella and two chairs. They give you water bottles that you can refill in the lobby and our room had a small refrigerator to keep them cool. The room was very spacious and clean we paid the no cancellation rate and got a great deal of $65 a night. The air conditioning and shower worked great and the bed was very, very comfortable. What more could you ask for?

Room Tip: We had room 33 it was on 20th street side and was quiet with no balcony. They have some rooms that...
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  • Stayed: August 2012, traveled as a couple
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3  Thank absnyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 - 389 of 1,467 reviews

Reviewed August 8, 2012

First time at this hotel, incredible service!!! Thank you everyone, it was wonderful:) *Christopher was our restaurant advisor(GREAT food & reasonable) Toñita always making the BEST figures with our towels, the list is LONG, can't say enough.....LOVE this place!!! Highly recommended!!!

  • Stayed: July 2012, traveled with family
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1  Thank Judy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

I can't say enough good things about this hotel! We were originally supposed to stay from a Tuesday to Saturday and ended up arriving a day early. We called ahead to make sure they had room but didn't get in until around 2 am. We were greeted by Robert who welcomed us with a smile and a cold bottle of water. Since it was so late he led us directly to our room and allowed us to pay our deposit the next morning. Throughout the stay the staff continuously went above and beyond and were so friendly and helpful! Christopher gave us wonderful advice on restaurants and about Playa in general! The first day we had issues with the lock getting stuck on our door and Christian helped us out and then got maintenance to fix it within minutes! The rooms were very clean and the beds were comfortable (something that is hard to come by in Mexico and Central America). We never made it down to breakfast but there is a Mega (grocery store) right up the street with a wonderful bakery and coffee shop! There are a ton of great authentic restaurants within walking distance and Fifth Avenue is one street over if you want to go to the touristy area. The beach is a close five minute walk and the beach clubs are great! I will DEFINITELY be returning to Hacienda Paradise in the future!!

Room Tip: The first night we stayed in room 5 and the rest of the week room 33. Both locations were quiet and...
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  • Stayed: July 2012, traveled with friends
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2  Thank H0peD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012 via mobile

Very nice and clean place. Good location. Good reception, worth the money.

  • Stayed: July 2012
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2  Thank vaXman24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

We love this place. Steps away from Fifth Avenue, nice clean rooms, and most importantly an extremely friendly and helpful staff. We arrived about five hours before the 3 o'clock check in and they hurried us into a room....greatly appreciated that after a long flight.

Highly recommended!

Room Tip: Opt for the breakfast.
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  • Stayed: July 2012, traveled as a couple
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1  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

This hotel's strong point is that it is right in back of a long shopping street, lined with streetside cafes, some of them very good. The rooms are soso, not worth more than 3 stars. I complained on the first day about the a/c, which they promptly looked at but didn't improve. The temperature was always right around my perspiration threshold. The staff, however was very friendly and the breakfast good.

Room Tip: There are some higher class hotels nearby. Better pay a bit more for more comfort
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  • Stayed: May 2012, traveled as a couple
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1  Thank Johnfun4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EberDominguez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded July 23, 2012

Dear Ambassador John,
We appreciate your comments and we do value your feedback, which helps improving our services. We apologize for the inconveniences caused by the a/c during your stay, we work hard on avoiding these circumstances and solving them as soon as possible. Our Hospitality Devotees (Staff) on Front Desk are 24/7 attentive to any problems we might have missed, we would have appreciated your comments that it hadn´t improved and we could have solved it. Thank you again for sharing your xperience with us, we invite you to visit our La Palapa Ethno Boutique Hotel located at Holbox Island where whale shark snorkeling is still going on.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

We had intended to stay here only three nights, but because we loved it so much, we decided to extend our stay two more nights. The staff is extremely friendly and customer oriented. The small breakfast buffet was delicious. My favorite dish had to be the chilaquiles. It was great to have fresh fruit and juice with my breakfast every morning. They had a water cooler on each floor. The beach is a few blocks away. They have a promotion going on with Mamita's Beach Club in which the hotel lends you some beach towels and for a few dollars you can rent two beach chairs and an umbrella for the day. Everyday housekeeping leaves you lovely towel animals on your bed. That is always a nice touch after coming back from a day at the beach. Wash and fold laundry service is available for a minimal price. Had we known this, we would have packed less. A good sized refrigerator is in the room in where you can purchase sodas and candy that is already in there or buy your own stuff to put in there.

There are a few things that made this stay short from amazing.... There was a slight odor in the restroom, but it was taken care of. The restroom was humid because there is no A/C in there.

Overall, the price is excellent, the staff is great, the rooms are comfortable, and the location is perfect. I highly recommend this hotel to anyone wanting to come relax at Playa.

  • Stayed: July 2012, traveled as a couple
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Thank BobandBecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
Price Range: $72 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico

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