Sorry for the long review but the bad reviews are oh so wrong!!!
If you want a taste of Mexico and with an AI plan this is the place! We are not picky travelers at all and for us the Real Playa Del Carmen was just right. We checked in on June 6th for a 2 week stay. After getting a room on the fourth floor in the Chichen section we decided with the humidity so high to up grade to a ground floor room and were very happy. Even though this resort is not on the beach it’s location is perfect, close enough to 5th ave to enjoy it when you want and far enough that you wouldn’t even know it was there.
The room: For us it was perfect. Nice patio with a table, 2 chairs and a hammock. Nice little seating area slightly separate bedroom and small bathroom. We also had a fridge which was restocked daily with beer, water and pop. The maid did a fantastic job of keeping our room clean. Also the AC was wonderful but we actual found some times it worked so well we would have to turn it off and open up the windows. The bed was firm but not overly so and we never had a problem sleeping.
The food: Excellent! As one of the other reviews said not quite sure what half of it was, (then complained about it?) we didn’t know what some of it was either but we tried it all and enjoyed it. It was so nice to go to the buffet and eat something other than hamburgers/hot dogs like they do at the bigger more commercial resorts. We had not one complaint about the buffet food and enjoyed every meal there. The only meal that we found slightly lacking was the A la Carte. Instead of complaining and whining we just went over to the buffet and grabbed something there.
The pool: The pool was great. Nice and small with enough loungers that no one ever went without. We also enjoyed the fact that they did have music playing but instead of being loud and obnoxious it was just wonderful background noise. By afternoon the water was more like luke warm bath water which we enjoyed as it soon became our favourite gathering place to have cocktail with a wonderful group of people we met at the resort. We also had the luxury of having pool service every afternoon drink wise and were delighted as it was not something we were expecting.
The beach club: We knew well in advance what the beach area would be like in front of the beach club. (that is why we are so surprised by the snarky reviews from some people) DO your research! We went down quite a few times to the beach club and sat on the swings and had a drink wandered around came back had a drink. On a few occasions we filled up our bubba kegs and walked across the pier a few minutes put down our towels and spent a whole afternoon there walking back to the beach club to get our drinks enjoying a perfect beach and water.
The pool bar: One word amazing!! During the day out by the pool or sitting at one of the tables on the patio playing cards they were always making you drinks and getting to know you so that when they saw you later they would remember you and ask about this or that as we would them. We also learned quite a few phrases at the pool bar that we are still practicing for our next trip. I think this is one area where management might want to lighten up on as we enjoyed the interaction with the staff here immensely and found that just because they would be chatting with the vacationers they were still working hard and doing a perfect job. When management started to hover we noticed the difference in the level of interaction with the staff immediately as the staff seemed to be tip toeing around trying not to draw management’s attention. (this was not only evident at the pool bar but every where through out the resort towards the end of our stay)
The lobby bar: Great to grab a drink on the way back from walking 5th ave in the afternoon heat. They were more than accommodating in making you anything you wanted or making special drinks you may never have tried before. The beer was cold and the tequila flowing what more could you ask for!!
The staff: This is where we think the hotel shines the most. Never have we encountered such warm, friendly and accommodating staff and we travel to Mexico 1 or 2 times a year. I even made a point of writing down every persons name so I could mention them and say THANK YOU for an unforgettable experience. From the Bartenders, Wait Staff, Animation Team and every single person who works there job well done!!
Marceloni (Okie Dokie)
Sonya (cream for my Husband’s coffee every morning)
Omar and Mateo (never had to wait for a cocktail and wonderful pool side service)
Luis and Gustavo our wonderful lobby bartenders
Sonya the Omelet Chef who made the best every morning
Fernando the bell boy what a wonderful and attentive employee
Glendi (whose new cocktails were wonderful and a treat (thank you for the Spanish lessons)
Rodrigo and Bersain great service with a smile every day
The animation staff Vyaney, Danijel and (brand new) Paco thank you for entertaining us each evening we enjoyed the shows and for also playing Uno with us on a cloudy and very overcast day.
For any of the employees I may have missed please accept my apologies.
This place is the one place we would come back to and will. We are already planning our trip for the fall and look forward to seeing all of the wonderful people that work there again!! Hopefully also the great people we met at the resort. Tarik and Jodie from Abbotsford, Iolo from Wales/Belize and Steven and Sandra from Scotland.
Laurie and Bob
- Also Known As:
- Real Playa Del Carmen Hotel Playa Del Carmen
- Real Hotel Playa Del Carmen
- Playa Carmen
- Real Playa Carmen
- Playa Del Carmen Real
- Real Playa Del Carmen Riviera Maya, Mexico