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“ONLY rent from OWNERS (not Pure Mareazul Hotel)”
Review of Pure Mareazul

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Pure Mareazul
Certificate of Excellence
Playa del Carmen
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“ONLY rent from OWNERS (not Pure Mareazul Hotel)”
Reviewed April 19, 2012

Mareazul is not a hotel, it is not a place to party, and even though prices are low, service is minimal.
Be good neighbors to the owners who are renting units on their own!

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank CondoOwnerSUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Coral R, Guest Relations Manager at Pure Mareazul, responded to this review, May 14, 2012
Dear Sr.
Thank you so much to write down about us
We inform you that PureMareazul (www.gcoralrm.com/rentals ) does count with 38 units from 6 diferent owners. It is true that other owners offer their units in a different way or different companies, which makes logical that you might find different decoration in every unit, although in PureMareazul you can enjoy some services we list now:
-Free cellphone service in order to be in contact with Reception.
-Free shuttle service for Playa del Carmen Downtown every evening.
-50% off in Grand Coral Golf.
-and many more.
Do not hesitate to contact us at rentals@gcoralrm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
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new york
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 18, 2012

This was our 2nd and last trip to Mareazul. The first time when we went in October 2011 it was tranquil and lovely. We rented one of the privately owned units that time. This time we stayed at what is called a "Hotel" that is now known as Pure Mareazul but should be called Pure Crap the way they manage it. We were tempted by the cheap prices. Realize a couple of things. This is not a hotel. There is no room service, no cab service at the ready, no telephones, no way to contact the part-time concierge, no internet service - nada, nothing. The first time when we rented a private unit we had many of those amenities and enjoyed the tranquility of being far from the action in a very private environment. This time we were surrounded by a lot of people who were also tempted by the inexpensive rooms and we spent much of our vacation listening to their woes about bugs in the rooms, lousy service, poor housekeeping and the fact that it is not a hotel. They felt stranded and disgruntled because they did not realize that they were basically renting raw space and that they were on their own to make a nice vacation.

Here is the bottom line: When you add the cost of cabs and overpriced food to your inexpensive room, you will realize that there are about 200 better choices that you could make to have a nice vacation in Playa (or nearby) in a nice hotel with a convenient location and amenities or even at an all-inclusive. Also, the clientele - which are basically those who thought they were getting the best deal in town- lent a "Jersey Shore" atmosphere with those who packed coolers to hang out next to the pool all day...just sayin'. My suggestion is that if you want to rent a car, go shopping and stay there the whole time (which I am not saying is a bad thing) you may want to consider renting one of the private units which are MUCH, MUCH cleaner, nicely furnished and come with property managers who are ready and willing to help if you need it. Just stay away from dealing with the "hotel." There - you've been warned and you're welcome.

Room Tip: This is a condo complex, not a hotel. Find a unit that is rented by one of the owners rather than t...
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank TravNYC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Coral R, Guest Relations Manager at Pure Mareazul, responded to this review, May 14, 2012
Dear Sr.
Thank you for taking the time to post your review on Trip Advisor.

We are working with all agencies to give their clients the proper information in order to avoid confusion.

We are offering PureMareazul (www.gcoralrm.com/rentals ) as a Vacational Rentals, which the restricted services we can offer, but we focus ourselves in offering us a place away from the crowd, and quite for our clients.

We will like to list our new services:
-Wi.fi at lobby area and snack area
-24 hours reception service
-24 hours suggestions service
-Free phone service to have better communication with the reception even if you are outside from the resort
-Free shuttle service to Playa downtown

Please, do not hesitate to contact us anytime you wish at rentals@gcoralrm.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnetonka, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 16, 2012

Mareazul is a beautiful place for a vacation ONLY IF you rent from one of the 51 private owners of some of these condominiums. Pure Mareazul--the name of the rental organization pulled together by the developer of this property- is definitely NOT the way to go and it is hurting the owners who have decorated their condos with class and care to make their units a rental experience to remember. Pure Mareazul is deep discounting their units and promising things they don't seem to deliver on....with little service or attention..... Please only support the private owners of these condos.

Room Tip: Choose from one of the privately owned units. 333South is a fabulous choice....
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Sandy0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 15, 2012

If you are looking for a great getaway spot this is it! The property is wonderful and great if you are looking for a slower paced vacation or a great spot to bring your family! I suggest you book through a owner which most are listed on VRBO.com. DO NOT BOOK THROUGH PURE MAREAZUL!!!!! They are not a hotel nor are they really set up to be one. The developer took some unsold units and has decided to market them. So no full service experience here! There is a beach club, pool bar, and a place to eat at the golf club, The golf course is beautiful and has great rates...

Room Tip: Expect a condo experience not a hotel experience,
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 31, 2012

This is not a hotel and the service absolutely sucks! So many better places to stay! This by far is the worst "hotel" to stay at in Playa! Absolutely ruined our vacation! RUN FAR AWAY FROM THIS PLACE! There are too many things wrong to write about. Yes it is beautiful but there is no service what so ever! Spend your cash elsewhere and enjoy your vacation!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkm1776
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 26, 2012

The Pure Mareazul is a nice looking property. Overall, we enjoyed our stay but with some reservations that anyone booking should be aware of (which we weren't fully). First, this property is a really a set of condos/rental units. From what we could gather, this seemed to go half bust during the economic downturn, as half the units were unfinished. We were able to see into some of the units, and it was clear that some units did not have any furniture or had workmen in them. Don't go in expecting a full service hotel, because that is not what this property is. As we kinda expected limited service, it wasn't too much of a problem. We booked here to take advantage of the kitchen facilities provided. That being said, the property had no market or other place on site to purchase food or indentials. That would have been helpful and added much to our stay. We had to rent a car in order to get into town or to get food/drink for our unit.
The unit itself is beautiful, but not without some serious issues. First: Our unit smelled/reeked of mold for our entire stay. No open window or AC could diminish the smell. Second: one of the two showers in the unit had the plumbing mixed up. E.g. you had to turn the faucet to "cold" to get the hot water to flow. Third: the third bathroom (which we didn't expect) the toilet didn't flush. Fourth: The internet was only accessable in two small areas in the whole property. Fifth: the TV/cable was impossible to use and kept cutting out. Not that we go on vacation to watch TV or surf the internet, but it would be nice for these amenities to function properly. 6th: the Plunge pool, which was a selling point of the property, was only about 2 feet deep and had mold in the tiles. Not cool for a new property. Needless to say, we went to the main pool. 7th: given the state of the property, we were among the only people there during the hight of spring break. We expected it to be a bit livelier-- though I loved the quiet, and the abilty to get a chair by the pool.
On the good side: Liked the Hammock provided in our unit. Modern but comfortable furniture. The main pool and beach areas were among the most beautiful I've seen. Easy to get chairs by the pool, but if it ever does get crowded it might become an issue getting a chair by the pool.
Overall, I recommend, so long as you understand what you are getting when you rent a property.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dkm1776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 14, 2012

We stayed for one week at the Pure Mareazul in early February. Very, very nice! The units are extremely large (I believe around 1,800 sq ft) and very well equipped. We had a 2 bedroom unit (with a third bunk bed room where the washer/dryer is?) with 2 bathrooms. If you wanted to bring kids, loads of room and they would have their own bathroom. The kitchen is ample size with a nice island to sit at. Large living room area with a good size TV and lots of channels to surf. Huge walkout with Jacuzzi, table and 4 chairs and a hammock. The master bedroom is also very large and again, a large and lovely bathroom with a sliding door quasi walk-in closet. This really is a beautiful place and modern. These are all the nice things, but we had a couple of issues. The first unit we were in had some ants. I killed them all, and thought I got the ones outside (they were coming in under the sliding door) but when we woke up in the morning, there was a line of ants (in the hundreds, and maybe even thousands) that went under the door, through the living room and dining room, up the island and were feasting on some bread that was left out, in a bag. The front desk was quite good and moved us to a new unit. We then decided to use the washer/dryer (note that it is only one machine and does both the washing and drying, but can’t take very large loads) which meant there wasn’t enough hot water to fill the Jacuzzi. No big deal, we adjusted. Also, the facility is quite empty, a lot of the units have nothing in them at all. But we like peace and quiet, so we were fine with this fact. They don’t have any evening dining, so, you can either call a cab, or, as we did, have a car so you can go out to PDC to have a dinner. The internet is not available at your room, so you have to go to the snack bar or to the front desk area. They have a very nice gym that I used three times. Very nice, and quiet, beach area. Next door on the beach, and apparently “part” of the Pure Mareazul is the Beach Bar. It is a very nice place to grab a drink or a bite. Order the nachos with beef, it came with chunks of beef (rather than ground) that were probably some of the best tasting beef I have ever had in my life!!!!! Pure Mareazul is connected with the Nick Price golf course. We got to play at 50% off, which came out to $80 (regular price $160). Wow, what a course, we absolutely loved it. We have played almost every course in the Mayan Riviera, and this is one of the best. The Pure Mareazul is not for everyone, but, it is a very nice, clean modern facility.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank EddieNiagara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pure Mareazul

Property: Pure Mareazul
Address: Carretera Federal Puerto Juarez | Km 294+700, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #16 of 208 Specialty Lodging in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pure Mareazul 4*
Number of rooms: 300
Official Description (provided by the hotel):
Luxurious suites with spacious furnished balcony or terrace; furnished and a spa tub, framed with a beautiful view of gardens, fully furnished and decorated with contemporary designs in chrome and wood. All suites feature a spacious living room and separate dining room for 6 people. These two bedroom suites feature private bathroom (each bedroom) finished in granite and tempered glass, the main bedroom with king size bed​ and secondary bedroom with 2 double beds. Fully equipped kitchen with electrical stove, microwave oven, conventional oven, two-door refrigerator, dishwasher, crockery, cooking utensils Service room with washing-drying machine, iron and ironing board, safety box and service bathroom Maximum occupancy 6 persons ... more   less 
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Also Known As:
Pure Mareazul Riviera Maya Hotel Playa Del Carmen
Pure Mareazul Riviera Maya/Playa Del Carmen, Mexico

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