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Reviewed October 28, 2017 via mobile

The hotel was everything were could ask for. We had an upgraded room with a separate bedroom for the kids which made it easier for my wife and I to have a little tone to ourselves in the morning and evenings.

The food was probably the most surprising as I wasn't expecting it to be that good for an all inclusive stay. Every meal was literally the best I had in that category.

For the kids we decided to go with a family butler and it was well worth it. We were literally treated like royalty. I highly recommend this upgrade as you very access to some quieter and very nice pools.

Date of stay: September 2017
Trip type: Traveled with family
1  Thank David H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded October 30, 2017

Dear David H.

Thank you so much for your wonderful review about your recent experience at Paradisus La Esmeralda.

It is an honor for us to know that you and your family have enjoyed all the benefits, services, and special amenities of our exclusive Family Concierge Area.

We are happy to know that your family and yourself were able to live the Paradisus experience and you loved it. Our staff is proud to know about your recognition to their outstanding job. All of them are a true example of the warm service we strive to provide every day in our resort.

Hopefully you give us the chance to serve you again.

Best regards.
Where you want to be!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2017 via mobile

We have just returned from 2 fantastic weeks at the Paradisus. We normally try different hotels / locations but we decided to return to the Paradisus following a memorable trip in 2016.
1) Family Concierge - We have two children (aged 3 and 4 months) and chose the family concierge option. We had two butlers over the course of our stay (Jeaneen and Jonathan) and they did a great job in dealing with any requests we had. Monica was also very helpful before we arrived in arranging our transfer and restaurant reservations for the first week of our stay.
2) Hotel Room - top class and hard to beat.
3) Facilities - to a very high standard. Pools are great, swim up bars very enticing and the facilities for young kids are top class. Probably more suited to children of 10 and under. Night-time entertainment was even better than 2016. Very impressive.
4) Restaurants - a world of food options from Bana (Asian) to Rodissio (Brazilian BBQ) to Vento (Mediterranean) and the list goes on. One of my favourites is Olio (Italian) and not just for the food but for the professionalism and friendliness of the staff (Jose, Angel, Connie, Danura and Domingo to name a few). If you like your food like we do then you will not be disappointed at any meal-time. You will do well to find a better range and quality of food for a family at an all-inclusive.
5) Beach - big improvements on the seaweed front as well as the overall set up. Israel was very helpful and the new bar at the beach provides great drinks, snack and lunch options.
A 5 star hotel offering families a 5 star experience.
Thank you to all the staff who made our stay so enjoyable.

Date of stay: October 2017
Trip type: Traveled with family
3  Thank vlynch75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded October 28, 2017

Dear invaluable Guest,

We are glad that we once again met all your expectations, it is very rewarding to know that you have enjoyed every moment of your vacation at Paradisus Playa del Carmen.

We appreciate your kind words directed to our devoted staff. Without any doubt, all of them were a significant part of your experience with their special attention to details and their tailored service. Please be sure that your notes will be transferred to them as they deserve to know their daily effort is well appreciated by our guests.

We appreciate your loyalty to our Paradisus, we will be waiting for you to come back to Paradisus La Esmeralda the following year.

Best regards.
Where you want to be!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2017

What a great family vacation spot! Easy, safe, relaxing. Concierge service is amazing! Alberto is the ultimate host! Annallely “Anna” will take care of you at the pool and Jhoney at the wave runner station. Great service by all!

Room tip: Swim up balcony is a must with kids!
Date of stay: October 2017
Trip type: Traveled with family
1  Thank Kevin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded October 28, 2017

Dear Kevin B,

We appreciate your incredibly positive review about your stay at Paradisus La Esmeralda.

We are thrilled to read that thoroughly enjoyed all the benefits, services, and special amenities of our exclusive Family Concierge area and that you were able to get great family holidays.

It always means a lot when members of our team are noted in reviews for making a guest’s experience exemplary, so we appreciate you taking the time to share the highlights of your stay with us.

I look forward to sharing this review with Anallely and Alberto, as well as the rest of Paradisus team.

We would love the opportunity to welcome you back to Paradisus Playa del Carmen in the future.

Guest Experience
La Esmerlada
Paradisus Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2017 via mobile

The moment we arrived at the hotel we knew we were going to have a great holiday. Special thanks to Marco & Luis at Sunrise Grill (barman), Anallely, Luis , Jesus were amazing waiters. Our glass were never empty for long. Some of the other reviews said the beach was full of seaweed. During our stay the beach was beautiful and no seaweed on the beach what so ever. Miguel at the beach always made sure our family had lovely sun loungers reserved for us. The food was good but I must say Bana was our best meal where the food was cooked in front of us(the kids loved it). The hotel is absolutely spotless throughout. Definitely would come back

Date of stay: October 2017
Trip type: Traveled with family
2  Thank kseale86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded October 28, 2017

Dear Kai S,

We are proud to know that the best memory that is taken home is the excellent treatment our staff offers to our guests, this is the quality that separates us from other resorts.
I look forward to sharing this review with Marco, Luis, Anallely, Luis, Jesús and Miguel, as well as the rest of Paradisus team.
We would love the opportunity to welcome you back to Paradisus in the future.

Best Regards.
Where you want to be!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2017

Absolutely wonderful! From check in to check out, staff was friendly and attentive. Rooms were spacious and comfortable. Food was delicious and varied. We are planning to make this resort a yearly vacation

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank danielledV809IR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded October 27, 2017

Dear danielledV809IR,


It is a pleasure to read that you are thinking of repeating the Paradisus experience after your first excellent getaway.

Knowing that we have your preference and loyalty is the best reward we could ask for, thanks!
We would love the opportunity to welcome you back to Paradisus Playa del Carmen in the future.

Best Regards
Where you want to be!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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