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Reviewed September 4, 2017

We were with a group and got an upgraded room in a quiet corner. It had plenty of space to put all of our stuff and had a huge shower! We felt very safe here, and the food was good. It was rather hard to find beach chairs, but the staff was happy to help for a little tip! They also took our lunch orders and delivered it to the beach.

Date of stay: January 2017
2  Thank GoldiePine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded September 6, 2017

It was lovely to read your detailed feedback about your recent stay on Paradisus Playa de del Carmen.

On behalf of all the staff members, I thank you for entrusting Paradisus La Esmeralda with your holiday. Your fine words will work to motivate all of us to go further in our efforts to exceed the high expectations of all our valued guests.


We look forward to welcoming you back to our hotel in a no too distant future.
Where you want to be!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2017

Really could not Fault this holiday the service by all of the staff was outstanding as was the quality of the food in all of the restaurants. We would particularly like to thank the Olio restaurant who looked after us so well for every breakfast and lunch especially Itzel and Dominga. The Family Concierge was worth every penny and Marcelo our butler was fantastic. finally must say thank you to Juan at he pool bar for keeping us well refreshed :)

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank roberteC7553LK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded September 6, 2017

Dear roberteC7553LK,

It was lovely to read your detailed your recent stay at Paradisus Playa del Carmen.

Thank you for sharing with us your Paradisus Family Concierge upgrade experience and for recognizing the outstanding work of all the staff, especially from your butler Marcelo, Itzel and Dominga at Olio and Juan in the pool bar. They will be informed about your kind words and surely they will be glad to know they were a significant part of your fabulous Family holiday.

The “Pure Freedom” atmosphere you noticed around the resort is reflected in your comments. At Paradisus we want to let know all our guests they deserve to feel pampered.

We will always do our best to exceed your expectations and contribute to achieve our mission “Always to Create Unforgettable Moments!”

We look forward to your next stay in our beautiful Paradise!

Warm Regards
Where you want to be!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2017 via mobile

Loved this resort. Family concierge is the way to do it! Surprises in the room, own pool area, butlers, pool side service, kids get a little backpack which makes them feel special, and the added bonus is you can have your dinner/spa reservations booked by your butler. Israel at the family concierge pool was our favourite! He always had our spot set up when we came down to the pool.

This resort is a very quick cab ride to 5th Avenue shopping, which was great when we needed a change of scenery.

I would definitely return and would recommend to a friend.

Date of stay: November 2016
Trip type: Traveled with family
4  Thank Erin_Leigh_519
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded September 6, 2017

Dear Erin_Leigh_519

Thank you so much for the great review after your recent stay at Paradisus Playa del Carmen.

We are so glad that you were able to enjoy all the great aspects of our location, as well It is a pleasant to read we surpassed your expectations at Family Concierge upgrade and were delighted by LUXEclusive plan, in which you just have to focus on living the experience and enjoying our “Pure Freedom” philosophy. Especially the service provided by Israel at the pool, be confident that he will receive your recognition for his great service to motivate him to continue giving the best of him every day.

After living the Paradisus experience, we hope you consider staying with us during your upcoming vacations in the Mexican Caribbean.

Warm Regards.
Where you want to be!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

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Reviewed September 2, 2017 via mobile

This hotel is amazing from the moment we arrived until the moment we left. We were treated like royalty. Our concierge Cesar was top notch and our daughter is still talking about him. The North Avenue Bar and its staff are beyond wonderful and made us feel like family. Thank you again for this wonderful vacation. It will be impossible to top.

Date of stay: September 2017
Trip type: Traveled with family
1  Thank Wander729679
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded September 6, 2017

We appreciate your incredibly positive and detailed review about your stay at Paradisus.

From the beginning to the end, every detail of our facilities, the Luxury Suites, the North Av Bar and especially from your butler Cesar, he will be informed about your kind words and surely he will be glad to know he was a significant part from your wonderful vacation.

We cannot wait to host you again in a near future.

Warm Regards!
Guest Experience
La Esmeralda
Paradisus Playa del Carmen

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Reviewed September 2, 2017

Great selection of food ( even for this vegetarian), amazing pool, incredible beach, lots of amenities and very good looking design. I dont think there was enough visual difference in the hallways and common areas to keep you from losing your way- it all looks the same!

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank Stefani M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QD_Paradisus, Gerente at Paradisus Playa Del Carmen, responded to this reviewResponded September 6, 2017

Dear Ms. Stefani M

Thank you for taking the time to rate your stay at Paradisus.
And moreover, thank you for such an excellent rating.

We aim to please all our guests during their stays and are thrilled you enjoyed your experience so much.
We will always do our best to exceed your expectations and contribute to achieve our mission “Always to Create Unforgettable Moments!”

We hope to repeat these wonderful experiences with you and your family again in the future!

Guest Experience
La Esmeralda
Paradisus Playa del Carmen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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