We recently returned from a family trip to the beautiful Paradisus la Esmeralda the end of July 2014. Being our first trip to Mexico, especially with our 11 and 13 years olds, we heavily researched several Playa del Carmen resorts for the best fit. We were traveling with family friends as well. We contemplated upgrading to the family concierge with a regular room or if we should forgo that level of service and book a larger one bedroom suite. We are so happy with our decision to go with family concierge! We ordered a roll a away bed and it was just perfect and very comfortable addition to our sleeping arrangements.( 2 double beds) The room was very roomy and the bathrooms are set up great to accommodate a family of 4. The cleaning staff made sure everything was spotless each day. kudos to the cleaning staff- unfortunately I did not get their names. We were assigned ORION as our concierge and he was no doubt -the best! Although we were given a phone to communicate with him, it was not needed! Orion was always visible and available around the resort whenever we needed him or if we had a small question. He provided top notch services throughout our stay. He works so hard in the Mexican heat and never complained and always gave service with a smile or "can do or will do" response. He did everything in his power to please us. Orion is certainly a great asset to the resort! In addition, the family concierge has a separate pool which was perfect! The main pool was really fun for our kids to play especially on the blow up obstacle course, however it became very crowded and loud. The family concierge pool was a great alternative to the hustle and bustle of the main pool and we enjoyed the the top notch service provided by JERONIMO!!!! This guy is the sweetest man and always had a smile and willing to bend over backwards for us even if we didn't ask! He showed amazing work ethic. If he wasn't serving around the pool, he was cleaning and wiping down tables, or scaring away iguanas for customers that were Leary of their presence. He was also the top server at the hydro grill family concierge restaurant. If we order something at the Bali bed and went in the pool, he found us in the pool with the correct order and a big smile and always kind words!! Love that guy! JERONIMO needs a promotion and we would highly recommend him to be promoted to the family concierge host level or higher! He is hard working and so pleasant. Can't say enough about JERONIMO! Isreal is another family concierge pool staff that provided exceptional service. He aimed to please. We can't say enough about ROOM Service both the quality of the food and the service! Service was not only fast, but all the servers were super nice, thorough, polite, making sure our order was correct. Unfortunately I did not get names but this crew needs to be acknowledged!! Room service was a great option for breakfast in the morning. I ordered an egg white spinach and tomato omelet- hubby ordered ham and cheese omelet, and the kids loved the waffles- oh and always a pot of coffee! Just perfect! Actually, we were personally greeted by the GM Annette while dining in our personal dining are in Bana. She visited our private room (we were given the private room bc there was a slight mix up in our reservations and they quickly resolved it and found us this private area!) and greeted us and spent the time to hear our positive feedback. We mentioned all of the staff above. Obviously the resort train their employees to please and make the work environment a happy place for them to come to each day. She also assured us that the employees are rewarded for positive reviews. You could tell that the level of service is infectious and starts from the top and bleeds down to the front line staff. It was a pleasure to meet Annette and we were so happy to give our feedback about her incredible employees directly to her. Our favorite restaurant was Bana(hibachi grill) and Bana fusion(sushi etc). Services was great and even though I do not like much sushi, I found other dishes that were great. My daughter suffers from several food allergies and They provided her with a card to give to each chef. They made sure they accommodated her needs and even made her a separate meal at the hibachi since shellfish and soy are 2 of her allergies. Our least favorite restaurant was Vento- it was ok but had fun and food was good. Wine selection was not great, but ok. If you wanted higher quality wine, we had to pay. I have to say that Vento is the only place where we encountered mediocre service. Not sure why, but it was very slow, not as friendly and a bit scattered. But the service elsewhere in this beautiful resort made up for that one night. Not a big deal but could use some room for improvement. The Brazilian steakhouse service was great, food good. But it is a gut buster so be prepared to pace yourself.
We did schedule an excursion to Cozumel to snorkel with aqua tours. The guy was great. However, I would suggest they offer a half day excursion without a meal at a local restaurant (La mission- not great) and shopping in Cozumel. After snorkeling we would have rather been brought back to resort. It's a long hot day. Next time I would explore our other options and see what other half day tours were available with other tour companies. We did encounter a very entertaining man at a jewelry store in Cozumel. The guy sir Rodrigues was definitely reality show material! He had a bandage hand(???) and was very entertaining! We enjoyed his persistent bartering in which we fell for and eventually bought a marble chess and other items since he seemed to make a fair deal. He made our long hot trip to Cozumel worthwhile because he was so entertaining! All in all our trip to Paradisus was wonderful!! The grounds are amazing, beach is nice, service top notch and the food was great!!! We highly recommend the paradisus to la Esmeralda!!! Worth every penny! A big kudos to the staff especially the favorites we have mentioned and to those we were not able to get names!!
- Official Description (provided by the hotel):
- Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more less
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- Also Known As:
- Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico