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“The best place for families!!” 5 of 5 bubbles
Review of Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Ranked #32 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The best place for families!!”
5 of 5 bubbles Reviewed June 11, 2014 via mobile

We just returned from this hotel and can't wait to go back. We took our 2 boys ages 3 and 5. We booked the family concierge option and it was so awesome! Manolo was our concierge and he did everything possible to make our stay carefree. He left tons of amenities and products in the room for us. Sunscreen, baby shampoo, toothbrushes, toothpaste, robes, slippers, personalized mini bar items ( I have a nut allergic child and they went out of their way to accommodate him), plenty of drinks, a bath kit, and a paradisus kids bookbag with a hat and t-shirt. You should know this so you don't lug ANY products for your kids. You don't need to ;) He also did special things for them daily...treats, milk, bubble baths...even a special anniversary champagne, strawberries and bath for my husband and I. I did need to upgrade our room to a one bedroom suite. It was so much bigger than the junior suite and very nice with a large sofa bed for my boys. You can still get family concierge even if you move across the hotel which is good to know. The family concierge lounge was always stocked with snacks, goodies, drinks and an espresso bar which was really nice. We also enjoyed the hydro grill for lunch and that area for special treats for the kids like popcorn and cotton candy! We esp loved our usual waitress Monserrat and waiter Jeronimo. Other notable staff were Israel, Jose Luis, and Ariel who was always smiling and greeting us. The kids zone was amazing because we dropped the boys off before dinner and they took care of and fed them while we dined in the many restaurants. Paulina was so sweet and my kids loved her! We loved Vento so much we went twice!! We did the bana hibachi which was ok. Mole was really yummy. The Naos buffet was pretty good. We only did that one for breakfast. My kids were obsessed with the pirate ship pool! It is very fun!
This resort is really top notch. We can't wait to go back.

Stayed June 2014, traveled with family
Helpful?
9 Thank Jayme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, June 12, 2014
Dear guest,

We are pleased to read that your family vacations at Paradisus Playa del Carmen La Esmeralda – Family Concierge were full of surprises and now your family members have an unforgettable great experience.

Some of the benefits our Family Concierge guests have are: access to a swimming pool reserved for them, having some snacks at Hydro Grill, Jacuzzi at your room terrace, butler assistance and amenities for our youngest visitors, among others. Thank you for taking advantage of them. We strongly believe that our personnel are our biggest strength to provide the service all our guests deserve. Please be sure all our employees you have mentioned in your valuable review will be notified about your recognition to their amazing labor and their importance on your overall experience. We are proud of having them as part of our staff.

It will be a real pleasure to welcome you back to your second home, Paradisus Playa del Carmen.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,491 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,357)
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English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 11, 2014

I did my research before booking this trip, as I wanted to make sure my husband and I as well as our two young children would all have a good time. We were not disappointed. The food was the BEST I've ever had at an all-inclusive - truly 5 star food at the restaurants. Our favorites were Vento and Mole. Vento was such a pleasant surprise, it would not have been our first choice as we didn't "think" we were into Mediterranean food, but Chef Jorge Fermin is so talented! Every course was presented beautifully, tasted amazing and we were so pleasantly surprised. He even came out to meet us with the manager to interpret. We wish we had another night to go back to that one. Buffet food was good, typical buffet food. Omelets were a nice idea, but there was no salsa to be found and we had to request tabasco to season them up a bit. Our family concierge was Orion, and he was wonderful to us. Our children were so spoiled, and he even left a bottle of champagne and a romantic rose pedal-filled bubble bath for the grown ups our last night. We spent most of our time at the pirate ship slide pool, because the kids just couldn't get enough. They slept so well every night from being worn out. The beach was very nice, too. We can't wait to go back again, hopefully within a year.

Room Tip: Our ocean view room had just a tiny strip of ocean view from a great distance, so I'm not really...
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank rrcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, June 12, 2014
Dear guest,

First of all thank you for posting a review from your last stay at Paradisus La Esmeralda. We are sure your experience will inspire another tourist to visit us, wiling to have the same feeling from our property.

It is pleasant to read we surpassed your expectations regarding the Family Concierge service and our LUXEclusive plan with a wide variety in food in all our specialty restaurants, great pool areas and attentive customer service. We appreciate your recognition about the outstanding service provided by Chef Jorge Fermin from Vento restaurant and your butler Orion. Their effort is shown on their work and we are sure your notes will encourage them to continue working with the enthusiasm and charisma that distinguish them.

We would be honored if you decide to stay again with us, so you can re-experience another wonderful family vacation.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

If you want to be treated like a king or queen definitely visit this hotel. The people go out of their way to make you feel very important, cater to any whim you might have and respect your privacy. The facilities are extremely luxurious, the food out of this world and the entertainment very varied and interesting.
I have a stressful job and felt completely relaxed after my stay. Worth every penny




  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, June 11, 2014
Dear Guest,

We can read between the lines from your comment that you were even smiling when you were writing your review.

It is good to know your overall experience was completely relaxing while you enjoyed our luxurious facilities ,interesting entertainment, great food at our variety of restaurants and most of all, that you were treated like royalty by our attentive staff.

Thank you again for your kind words and for your preference. It would be fantastic for us to provide you another luxurious & relaxing getaway!

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed June 10, 2014

It is not worth the money. The hotel is at most a 3 start, not 5 star. We were there for a wedding. The food quality is very average. The staff were very nice. We requested a king bedroom but they gave a two queen beds. Everything is very average.

  • Stayed May 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
3 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, June 11, 2014
Dear guest,

We apologize for not meeting your expectations. You may feel assured that we took a good note of your particular observations.

Your satisfaction is our utmost concern and we would love the opportunity to regain your confidence and show you the real Paradisus experience if you consider visiting us again.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 8, 2014

The moment you arrive at Paradisus you'll feel relaxed and know your vacation will be full of luxury. The service is second to none. Everyone goes over the top to make your vacation the best it can be. Raul (our guest concierge) took care of every need; he was attentive and a pleasure to talk to. The rooms were very modern, clean, and most nights you had a surprise waiting for you.
The pools were amazing with swim up bars and activities to keep the kids entertained for hours of everyday. The beach was clean and enjoyable. The beach staff again was superb and made you feel like royalty. The restaurants were fantastic. Every restaurant and every meal was five stars.
Playa (town) is just a short cab drive away ($20). There are many shops and restaurants along the way. The only thing I disliked about town were the vendors trying to get you to buy their goods. When shopping I like to be comfortable, and constantly being pressured doesn't make my family want to buy anything.
One of the highlights of our trip was going to Tulum and swimming with the sea turtles. Such a great adventure with (Go Natural). Their staff was also very professional and made everyone feel safe the entire trip.

Room Tip: We had an entry level room, and it looked just like the pictures.
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  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank smbord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, June 10, 2014
Dear Guest,

We are glad to read the positive impression that Paradisus Playa del Carmen La Esmeralda left on you after your stay. Thank you very much for appreciating our modern rooms and facilities, amazing pool and beach areas, fantastic food and must of all the anticipated service all the staff provide. We will communicate your recognition to Raul for the attentive service provided, inviting him to keep pampering our guests the way he did with you.

Thank you for your recommendation and we hope on keep counting with your preference.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

I've gone to three melia resorts now and again the service has been really really good, and again this was the case at La esmeralda.

I want to say thank you to Erica (club melia office) for handling all of our requests, Alrefdo & Mario ( royal service pool) , Franklin Aguila (naos) and Erika & Camila Jimenez (club melia concierges).

The staff there were great always friendly always ready to help you a real credit to the hotel.

We visited the passion restaurant three times on our visited each time was fantastic. Because we were visiting more than one the chef created a different menu for us each time. All three were great the last one was utterly fantastic every course cooked perfectly with the right balance of flavours really top notch. Again the waiters at passion were great warmth and manners really made you feel special.

Room Tip: If you want a daytime snooze then avoid the swim up suites as they as quite close to the pool.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank surrey_steve_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, June 8, 2014
Dear Guest,

First of all, thank you for your preference to Meliá Hotels International. As our loyal guest, you know we are committed in satisfying every guest needs and paying attention in every single detail. All of these just to create an unforgettable and amazing experience.

We are pleased to read you finished your vacations with an unforgettable experience after taking advantage of our LUXExclusive plan, tasted a lot of delicacies at our casual and specialty restaurants including “Passion by Martin Berasategui”, an opportunity that cannot be missed; and of course, the friendly service provided by our staff. All of them will be informed about your recognition to their outstanding job, that helped us to conquer our goal, get your complete satisfaction.

Thank you so much for staying with us, and we look forward to taking care of you during your next stay!

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Del Carmen
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 6, 2014

This hotel really is amazing as it looks. Every detail has been taken care of and the family concierge was well worth the extra money paid. Gilmer really made the stay unforgettable for us and our two little children. From cookies every night to chocolates galore and bath tubs with balloons. We loved every minute at this hotel and the good was cut above the rest.. Fine dining every night.
We will definatley return as regular guests to this hotel. It has been added to our list of favourite hotels.
Once again we thank all the staff.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Mun82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, June 7, 2014
Dear guest,

Thank you for sharing with us part of your Paradisus experience. It is a real gratification for us to know that you have enjoyed all the benefits, services, and special amenities of being a Family Concierge guest. Be confident that Gilmer will receive your recognition to his attentive service to motivate him to continue pampering our guests that same way he did it with your family.

We hope to welcome you back in the future to make more travel memories!

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Property: Paradisus Playa Del Carmen La Esmeralda
Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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