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“FAMCONVAC” 4 of 5 bubbles
Review of Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Ranked #32 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Spi Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“FAMCONVAC”
4 of 5 bubbles Reviewed April 23, 2014

We had an excellent experience at Family Concierge area, we were always attended by our concierge, all needs were fulfilled, Hotel installations were marvelous the only thing they need to improve is food quality and food variety in most of their restaurants, but anything else is pretty good!

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank dallasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, April 24, 2014
Dear guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Esmeralda.
We are sorry to read that your expectations regarding food at our restaurants were not fully covered at all. You may feel assured that we transferred your notes to our Chef´s, in order to provide all of you unforgettable culinary experiences.

On the other hand, It is an honor for us to know that you have enjoyed all the benefits, services, and special amenities of our exclusive Family Concierge Area.

We will be waiting for your return, and we are sure for your next visit we will deserve a 5 stars rating.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,353)
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English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 23, 2014

We were fortunate to have stayed at the Paradisus Playa Del Carmen La Esmerelda April 11-19 2014 (Spring Break). We are a family of four, one of which is my son (14) who has multiple, FATAL food allergies! When choosing a resort, unlike most families, our first concern is the capability of the resort in handling the preparation of my son's meals safely and effectively. I was in contact several times with Oliver Bothfeld prior to our visit to inform him of my son's dietary needs and asked Oliver if the resort was capable in accommodating my son. He assured me that there would be no problem.
Upon arrival to the resort, we were welcomed with smiling staff eager to accommodate us. Our concierge for our stay was Erica. We met with her and she informed us all about the resort. She arranged for Oliver to come out and meet with us, which he did. He could see that I was a little apprehensive (naturally so) about everything with Eric, but he was extremely confident that his resort was able to meet our needs. Well not only did they meet our needs/expectations, they exceeded them! That's a big statement coming from me! My son was fed such a variety of foods and he never felt as if he were missing out on anything! We owe a great big thank you to all of the chefs that helped in preparing Eric's meals, however CHEF JULIO deserves a special mentioning. He was absolutely THE BEST! He was on top of everything for Eric. He made delicious meals and desserts for Eric. So MUCHOS GRACIAS! There are several other people I would like to thank for their hospitality that made our stay at this resort even more perfect. Oliver Bothfeld, Julio(chef), Samuel (chef), Lorenzo (chef), and as I said previously all the chefs who helped to prepare my son's food. Patricia (Naos Mgr) Jimenez (pool activity center) and last but certainly not least is Rafael Velasco the waiter in Naos. Absolutely the best waiter. We saw him every morning and practically every day for lunch and he was friendly, always smiling, accommodating, funny, and his service was outstanding.
I really can't say enough about this beautiful piece of paradise. Our rooms were beautiful....clean, up to date and we had the swim up pool to our room which was out of this world...nothing like it. The cabanas are great...however you do have the battle in the morning of who's going to get there first...but that's with any resort. The pools and the grounds were immaculate. The shows Every nite were spectacular. For the whole family. Service at the pool and beach was great. No complaints. I would highly recommend la Esmerelda for the perfect vacation spot. I have no doubt that we will be back there and we will definitely go back to a PARADISUS resort elsewhere as well. Thank you to my travel agent, Helen for making me aware of the Paradisus. So if anyone out there is wondering how this place is....it's 5 ***** star in my opinion. Thank you to all of you at The Paradisus Playa Del Carmen la Esmerelda for making our vacation unforgettable, stress-free and one we will remember and cherish for many years to come. Hasta luego mi amigos! ❤️

Room Tip: If you can choose a swim up pool room.
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GR8shoppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, April 24, 2014
Dear Guest,

Thank you very much for sharing your experience on Trip Advisor about your experience at Paradisus Playa del Carmen La Esmeralda.

At Paradisus, our guest satisfaction is our main goal, which is why we have many options for any food restriction diet at our restaurants. We are glad that Eric had the opportunity to taste succulent meals specially prepared for him.

As well, we are completely proud of the attentive and caring staff that we have at our resort. As you experienced and is mentioned in all the reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course that the entire ambiance, meals, beverages, facilities, pools and other aspects are also important, but the service is always highlighted. Be assured that we have sent your comments to all of them , in order to encourage them to continue providing an outstanding service.

We will waiting for you with the open arms, to provide you another memorable and unforgettable experience.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

TRULY PARADISE! Thank you...Oliver Bothfeld, Julio (chef for my son with food allergies),Patricia (Naos mgr) Samuel (chef for my son) Lorenzo (chef for my son) Rafael best waiter ever! Loved Everything! Resort and staff nit only met my expectations, but exceeded them! If there is any staff member that I forgot, I am sorry. You were all great and it was a team effort in handling my sons food preparation....so thank you to all who prepared his meals! I would go back to this resort in a second.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Denise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, April 24, 2014
Dear Guest,

Thank you so much for selecting us as a destination for your vacation.

We are also pleased to know that your son enjoyed our LUXEclusive plan and he did not has any problem with his dietary restrictions, that element is crucial for us to show our commitment to fulfill our guests´ needs and surpass their expectations. As well , we feel proud to read that you were impressed by the service provided by our attentive personnel. We will inform to all of them about your recognition to their amazing job.

It will be a real pleasure to welcome you back to your second home, Paradisus Playa del Carmen.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed April 23, 2014

The service was impeccable, the grounds and buildings gorgeous, and the food was superb--the ALC restaurants actually served high-end, distintive cuisines. Room fantastic (swim-up 1B suite), pool warm.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Henry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, April 24, 2014
Dear guest,

Thank you for letting us know about your Paradisus experience .

It is magnificent when we know trough your notes that our principal goal was achieved, your entire satisfaction after enjoying all that Paradisus offers.

Your second home waits for you!

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haworth, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

The staff couldn't do enough for us - so pleasant & helpful. Enrique, the manager at Naos, was incredible! Our daughter has celiac disease & needs to eat gluten free. Enrique made her feel so special everyday bending over backwards to bring her a delicious breakfast every morning, with such a nice presentation. Jaime took care of dinner reservations for us throughout the week. He always had a smile on is face & would greet us by name throughout the week when he saw us.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank Stacy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, April 23, 2014
Dear Guest,

Thank you for having chosen Paradisus La Esmeralda Playa del Carmen as your holiday destination and for taking the time to share this review with us.

At Paradisus, our guest satisfaction is our main goal, which is why we have menus for any food restriction diet at our restaurants. We are glad your daughter had the opportunity to taste succulent meals specially prepared for her.

As well, we appreciate you remember the name from the staff members that provided to you an outstanding service like Enrique and Jaime. They will be advised about your kind works in order to motivate them to continue pampering all of our guests the same way they did it with you and your family.

If you are thinking in coming back to Playa del Carmen, please consider to stay again in Paradisus Playa del Carmen La Esmeralda.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 22, 2014

WOW! My husband and I along with our three daughters, ages 13, 8, and 3 are not the easiest people to please, but Paradisus prevailed! We have traveled with our children all over the world and always stayed at 4-5 star hotels / resorts. From the moment you pull up to this resort your breath will be taken away by the pure cleanliness, beauty, and modern decor. Everything is open and massive in size. I remember feeling like we would get lost and it would take us a few days to learn the resort, especially the children, but upon our arrival at check in we were greeted by a very nice looking gentleman named "JAIME". Jaime made our vacation comfortable for us the moment we arrived, every worry, concern, and question we had was immediately disintegrated. He spent about a hour and a half with us making sure we knew the resort, restaurants, activities, and all our options with the kids. He made our dinner reservations for the week throughout the eleven restaurants on site and told us if we wanted to change anything to just call him and he would take care of it. This way we were not stuck to a dinner schedule while on vacation. Jamie became apart of our "vacation family". We would see him daily in the resort which made our girls very happy. They were always excited to see him. He remembered all three of their italian names every time we passed him. he would always make them laugh. He even came over to our breakfast table one morning just to ask my husband and I if he could do anything for our family for the remainder of our trip at the same time he started blowing up balloons and making swords for the kids :) This is the first and only resort of this magnitude and class that claims to be "family friendly" and TRULY IS! "This place gets it". It is a five star beautiful vacation for mom and dad where your kids can be kids and no one frowns at you. The staff, I really don't even know where to begin. ALL of the staff from check-in, beach waiters, bartenders, maids, room service, even the sales team. Every single person we encountered was super friendly and was totally happy to be at your service. No matter what time you walk around this resort there are people taking care of every nook and cranny of this place. cleaning, manicuring gardens, washing chairs, we even had two fellas in our swim up pool every morning scrubbing away every speck of dirt and removing every leaf and flower petal. This resort shines like a diamond! Our room was very spacious, clean, comfortable, and modern. We had a one bedroom swim up suite & it was perfect. The nightly entertainment was fantastic too. Most of the time our two youngest daughters would have a hard time making it through dinner because they were so tired from a big day at the beach / pool. Wait staff would tend to sleeping children immediately by making a bed out of chairs and pillows right at our dinner table, we didn't even have to ask! This way the rest of us could enjoy dinner. After dinner we were able to carry our sleeping children to the nightly shows where there were plenty of family sized beds, and couches with pillows everywhere. We laughed every night about how many other families were doing the exact same thing. This resort sets the bar for what a five star family friendly all inclusive resort should be! We did not have one negative experience and thats impossible for us :) like I said, " we are hard to please " We leave Club Melia, Paradisus Playa Del Carmen La Esmerelda with thumbs up and smiles on our faces! Thank you Jamie and everyone else who helped make our vacation something we haven't been able to shut up about!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, April 23, 2014
Dear Guest,

First of all, we would like to thank you for letting us know about your great experience at Paradisus Playa del Carmen La Esmeralda.

Your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to exceed our guests expectations. We will surely congratulate Jaime in your behalf.

We appreciate your recommendation to other families to live the Paradisus experience and we hope you come back to this little portion of paradise by the Mexican Caribbean.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
2 reviews
5 of 5 bubbles Reviewed April 21, 2014

This by far exceeded my expectations... The staff is incredibly nice and attend to your every need..the family concierge pool is the best...the waiter jeronimo is such a good employee...us atent... Does not say no to your request...and always gets your order perfect...I loved this hotel ...and would come back at a heart beat.
From Colombia to the world: visit the hotel..you will not regret it

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pauliwilltho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, April 22, 2014
Dear guest,

We would like to thank you for visiting us and recommending us to future travelers.

It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience. Geronimo will be delighted to hear that he contributed to your stay.

Your second home waits for you!

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Property: Paradisus Playa Del Carmen La Esmeralda
Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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