We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Paradisus by Melia Playa Del Carmen La Esmeralda
Ranked #31 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Richmond, Virginia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice Place”
Reviewed March 18, 2014

At first I was not too crazy about this place but we ended up liking it very much. About 75% of the pools were “semi-private” for the people with swim up rooms only leaving 2 average size pools for the majority of the people. This was not what I would consider a ‘Beach Front” property as you could not see the beach from the resort and only had one route to get to the beach which was on the opposite side of the resort from our room making it a good 10 minute walk. The people there where very nice but we found ourselves constantly having to fight off the folks trying to get us to sit in on a time-share presentation. The rooms were very nice, the resort was very well maintained and clean, and the restaurants were good (we ate in 6 different restaurants and 2 were very good, 3 were good, and 1 was average). The beach area was nice but was right next to a public beach which was crowded on the weekends. It seemed like it was used mostly by very nice local families but I would not let the kids wonder there without me being with them. (They did have armed guards there from time to time) All in all this was a very nice place and we had a great trip. Even though I probably would not go back to this resort myself, I would recommend it to others.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, March 19, 2014
Dear guest,

Thank you for taking the time to write a review from your stay at Paradisus Playa del Carmen La Esmeralda.

We are sorry to read that sometimes you have felt pressured to take the Melia Club presentation, be assured that your comments will be sent to their supervisors in order to take appropriate corrective actions.

On the other hand , we are glad to read that you really enjoyed the facilities of our resort like the rooms , the restaurants, the pools and the beach. It is really heartwarming that you could appreciate those aspects of our Paradisus brand.

Thank you for your recommendation to future Paradisus guests and it would be a pleasure for us to host you again in the near future.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

7,116 reviews from our community

Traveler rating
    4,951
    1,419
    472
    158
    116
See reviews for
5,025
889
31
251
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,493)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Jose, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 17, 2014

We just returned from a week long vacation with my 18-month-old / baby moon with twins on the way. The resort was very lovely. We arrived a bit late - 6PM in the evening so we didn't get the full on introduction of the resort, which was fine as we were all exhausted after 10 hours of travel. We stayed in the Family Concierge which gave access to a family pool and outdoor restaurant - Hydro Grill. Our personal concierge was Manolo, who was very attentive to our needs.

We only went to the restaurants that allowed children and had a great experience with them all. The quality of the food was fantastic and they also carried children's menus too. Naos, The Market, Vento, Bana (Teppanyaki and sit-down) were great, but we weren't a big fan of Mole, mexican cuisine.

One thing that we did notice and that could really affect the pool experience are the cabanas and lounge chairs. There are signs on the cabanas that they cannot be reserved and if unattended longer than 30 minutes, then security can remove your belongings. Well, every cabana was reserved by 6AM with folks putting towels, glasses, books, you name it to claim it. I woke up a few times by 7AM and everything was gone! Some people didn't even show up until 10-11 in the morning even though they "reserved" it. Well finally on the last day, my husband was so determined to get a cabana that he went down to the family pool at 2AM and put down some toys. LOL! We arrived to the cabana at 8AM and were the firsts to the pool. Later though out the morning, security and management started to enforce the unattended policy and started removing personal belongings. That created frustration amongst those who left there belongings there, only to find them gone when they returned. Anyhow, if they don't really enforce it, I'd recommend getting up very early to get a good spot.

I would highly recommend this resort for families with little kids as they definitely cater to families. The resort is upscale, clean, staff is very professional and attentive. It was one of the best trips we've taken to Mexico.

Room Tip: Get the top floor overlooking the pools unless you want complete privacy. We had room 3312 which ha...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValerieCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, March 19, 2014
Dear guest,

We are pleased to read that you had a wonderful family vacation at Paradisus Playa del Carmen La Esmeralda –Family Concierge.

Thank you very much for your observation about the pool area and the cabanas, it is very important for us to know from our guests our areas of opportunity and be able to improve and change in order to give you unforgettable experiences.

On the other part, we will communicate your recognition to Manolo for his amazing provided service, inviting him to keep pampering or guests the way he did it with you.

Thank you very much for you recommendation and remember that Paradisus will be waiting for your return , now with your twins. Congratulations!

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reedsburg, Wisconsin
1 review
Reviewed March 17, 2014

We had a couple of glitches in our room but they handled things in a timely manner and were very polite and kind. We had a nice time, especially on the beach. The Buffet type of food was enjoyed by us more than the order kind, maybe what we ordered just wasn't what we were expecting.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, March 19, 2014
Dear guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus.
We are pleased to know you had a nice time and you enjoyed the food at our buffet and the service of our kind staff.

Thank you for your kind comments and observations and for granting us with the opportunity to host you again.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Del Carmen
1 review
Reviewed March 17, 2014

Very nice place to relax and enjoy with your family. Kids can be easily watched and services are well designed for all ages. The staff are very helpful. We took a 2 bedroom suite since we have 2 kids our 2 grandparrent and loved the space!


  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Marc R. B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, March 19, 2014
Dear guest,

Thank you very much for your review from your last stay at Paradisus Playa del Carmen La Esmeralda.

We gladly receive our guests´ comments after living the Paradisus experience. And we are pleased to know that you and your family had a relaxing time and you enjoyed all the facilities, the food at our restaurants , the rooms and the helpful service provided by our staff.

Once again, thank you very much for your notes and will be waiting for your return to this little piece of Paradise.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Del Carmen
1 review
Reviewed March 17, 2014

The experience was amazing. The service was fantastic, the rooms and hotel were lovely. The food was super. The hotel smelled and felt like a spa (not in an overpowering way, very subtle). The choice of restaurants, bars and entertainment was enough to keep us in a different venue every day and night (we were there 5 nights) Our favorite person was Carlos who was the waiter on the beach. He went above and beyond our expectations and with a group of 56 he had to work hard! But he kept us happy and smiled the whole time! Cheers to Carlos and the Paradisus Playa Del Carmen!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Preston B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, March 19, 2014
Dear Guest,

Thank you very much for sharing your experience at Paradisus Playa del Carmen with us and with future tourists on Trip Advisor.

We are glad to read you had an overall pleasant stay with us while you enjoyed our LUXEclusive plan with the variety of restaurants, bars, activities, entertainment options, facilities and the warm service provided by the staff, especially from Carlos . We are proud of him as committed person to his work.

After living the Paradisus experience, we hope you consider staying with us during your upcoming vacations at the Mexican Caribbean.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, Kentucky
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 16, 2014

I actually don't happen to be a hot weather and beach type of person, but this place is so over the top it didn't matter. It was great. I often stay in places such as Hampton and Hilton properties. This was definitely a leap up on the accommodation scale. The whole resort was clean, beautiful, well maintained, and the ambience was upscale. I found the staff to be friendly and helpful. Being all inclusive, you can cater your experience to your own tastes and whims. For myself this meant a wonderful hot breakfast delivered to my room every morning, then meals in their fantastic restaurants for lunch and dinner. There are places to grab a drink or snacks at any time all around the resort A hot pot of tea delivered to my room before I went to bed at night was really nice too. I enjoyed going to the more formal restaurants in the evenings and dressing up a bit but resort casual is acceptable even in these dining choices. The décor of the whole resort is over the top and you feel you have landed someplace really special. I will warn that the beach is not very wide, but it is enough to enjoy sand and surf. I ended up on the family side of the resort which disappointed me at first, but then when I wandered over to the adult side it ended up being much rowdier and louder than the family side so I was pleased to be where I was at. The kids go to bed, but the adults don't. A.K.A. peaceful evenings on my private patio. Even though I went in February it was hot and humid. (upper 80's during the day). Can't imagine how hot it must be in summer. As you can see from my photos February is a great time to go for "crowd control" My room was fantastic and the bathroom was outstanding (sorry I didn't take pics, but trust me, it was outstanding with walk in rain shower, huge garden tub, private toilet, and spacious sink area). The resort had special places to relax everywhere. My photos only capture a few. I really can't recommend this place highly enough. PS. An extra excursion to see the Mayan ruins in nearby Tulum is a great add on to the trip and can be arranged through the resort.

Room Tip: We were lucky to get a room that had a private patio with steps that walked right out into a shared...
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YahooLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, March 18, 2014
Dear guest,

First of all thank you for sharing your experience at our beautiful resort Paradisus Playa del Carmen La Esmeralda.

We are glad to know that you really enjoyed our Room Service every morning ,our appealing restaurants & bars variety, the comfort and elegance from your room and our “pure freedom” philosophy, in which all that matters is your full relaxation, letting us taking care of everything.

Please honor us with your presence in the near future.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed March 16, 2014

We had such a great trip! My husband, daughter (almost 2 years old),and I visited Dec 14-21, 2013. My husband and I really enjoyed the restaurants (we only went to the ones that allowed children - there were a few that didn't). We especially appreciated the quality food and service in the Naos restaurant. It was perfect with a toddler to be able to have a variety of nutritious choices all day long. The service staff in Naos was exceptional - Alejandro, Cristobal, and Ricardo went out of their way to ensure our daughter was happy and well-fed. They warmed her milk, brought healthy vegetable soups, and always had a high chair ready for us. Alejandro also gave us helpful tips on which tours to go on with a child.
We are currently planing our next trip here. Can't wait!

Room Tip: We didn't do the family concierge. The resort was fairly empty, and we had no problem finding ou...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RelaxingFamilyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, March 17, 2014
Dear Guest,

Thank you for sharing your wonderful feedback with us here on TripAdvisor.

It is great to read your culinary experience at our top class restaurants was fantastic, including the customized service from our staff, especially Alejandro, Cristobal and Ricardo at Naos restaurant.

Thank you for your notes and we hope to host you again at Paradisus Playa del Carmen La Esmeralda.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.8 mi away
Magic Blue Hotel
Magic Blue Hotel
#53 of 209 in Playa del Carmen
650 reviews
0.1 mi away
Paradisus by Melia Playa del Carmen La Perla
Paradisus by Melia Playa del Car...
#22 of 209 in Playa del Carmen
8,518 reviews
14.8 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,594 reviews
Show Prices
Show Prices
Show Prices
22.6 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 25 in Puerto Morelos
2,253 reviews
9.8 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,668 reviews
16.4 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,500 reviews
Show Prices
Show Prices
Show Prices

Been to Paradisus by Melia Playa Del Carmen La Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus by Melia Playa Del Carmen La Esmeralda

Property: Paradisus by Melia Playa Del Carmen La Esmeralda
Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus by Melia Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Prodigios Interactivos SA, Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Cancelon, getaroom.com, Cheap Tickets, Hotwire and HotelQuickly so you can book your Paradisus by Melia Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus By Melia Playa Del Carmen La Esmeralda Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing