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“This was indeed Paradise”

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Paradisus Playa Del Carmen La Esmeralda
Ranked #33 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed January 9, 2014

Stayed in swim up suite. Accommodations spacious with upgraded bathrooms. Food quality in all restaurants was varied and excellent. Staff could be a little more knowledgeable with regard to property activities but found all friendly and hospitality. Bars stocked with top shelf liquors which is unusually in an all inclusive. Highly recommend.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Melia Hotels International
Thank Ivan William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded January 10, 2014

Dear Guest,

We would like to thank you for visiting us and recommending us to future travelers.

Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations. It is a pleasure for us to learn you enjoyed the Resort, the spacious accommodations, the culinary experience we offer and the service provided by our staff.

Thank you for letting us knows your particular observations, in order to improve and take actions to give an exceptional service.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (7,401)
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3,957 - 3,963 of 7,401 reviews

Reviewed January 9, 2014

Food was good for an all inclusive resort. Place is very clean and staff very nice. Is it worth the big price tag.... not really but all these resorts are up there in price if its good. if you stay in the Jr. suites there is limited pool space because your considered a "B' guest with the blacl and red wrist bands. We were a family of 7 with 3 rooms and i spent a TON of money in extra activities not including the resort price. So you must understand i was a bit upset when the pool boy told us we could not use the pool with available lounges.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Melia Hotels International
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded January 10, 2014

Dear Guest,

We would like to thank you for reviewing your recent experience at Paradisus Playa del Carmen La Esmeralda.

Your review it is very important to us because give us the opportunity to know better about the aspects we need to work on in order to provide you the best service. We already let the differences departments know about your notes.

Thank you again for sharing your feedback and we hope you would be willing to give us a second chance to give you the experience you deserve.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

We had a wonderful time in mexico.
The food was good. Entertaunment for kids was not awesome. It was a bit hard to firgure it out. The layout of the hotel is too big. Kids would get tired just by walking the hall ways to get to restaurants...

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Melia Hotels International
Thank Helene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded January 10, 2014

Dear Guest,

We would like to express our gratitude for staying at our hotel and provide us the privilege to serve you.

It is a pleasure for us to read had a wonderful experience in our property and to know you enjoyed the dinning experience we offer.

On the other hand, you may feel assured that we took good notes from your particular observations, in order to provide all of you unforgettable experiences.

Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

Hotel n staff especially Israel were wonderful!! Pool was great n kept my 9 year old son busy all day because of the floating activity bouncer. However beach was small and overcrowded. We had a swim up room which beautiful but didn't use. My brother n sister in law had an "Ocean View" room w/ NO view due to the very grown mangroves.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank NYQT320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded January 10, 2014

Dear Guest,

Thank you for your kind words and candid feedback about your most recent stay at Paradisus Playa del Carmen La Esmeralda.

We are glad to read you enjoyed our wonderful Resort and to learn that your little one took advantage of the pool area. Also we would like to thank you for mentioned the work of Israel, whom we are sure did everything out of love in order to make your stay unforgettable.

We look forward to welcoming you back soon for another enjoyable stay.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

Loved our stay in this resort. It is truly a five star resort. Did not get family concierge but received fabulous service. The staff is amazing. The service was top notch. Every restaurant we tried was fabulous. We wanted to extend our stay but they were fully booked! TThe entertainment at night was amazing. The kids did not want to leave. It was truly a wonderful family trip. I highly recommend this hotel.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Melia Hotels International
1  Thank nilou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded January 10, 2014

Dear Guest,

We would like to thank you for taking the time to share this review with us.

It makes us so happy to know that you had the best family vacation with us and want to also thank you for granting us with the opportunity to host you.

We sincerely appreciate your kind comments about our facilities, the culinary experience and the night entertainment, but most of all we thank you for complimenting the service, as our team is the most important resource in our commitment to create memorable experiences.

Will be an honor to host you again, and take care of you in your next vacation.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

We are a family of 4, (4 and 5 yr old kids), travelling with Grandparents. Everybody had a great time and were totally impressed with the staff and food.
Every meal was very good quality, variety etc. The veal in "Mole" was the most tender thing I ever ate, very very good.
Every staff member gave a warm smile and greeting even if you were just passing in the hall, even those who didn't speak english.
Dorian was our Concierge and he was great, always making sure we were looked after. "You need anything?" was his mantra. We saw him look after other families too. He was always on the go and looking after details like dinner, making balloons for the kids etc.
The beach has some submerged rocks and palm tree stumps (i don't know how they got under water) but is generally good.
My 3 complaints would be that (1)the place was a bit too quiet for my tastes, i suppose that could be due to a family vacation. (2)There is a HUGE overuse of air freshener vaporizers in the lobbies and restaurants, it wreaks like a cheap laundromat. (3) The Family concierge is a hotel within a hotel. Our bracelets were different than my inlaw's so they couldn't come to our "exclusive" pool. It is a minor complaint but seemed big as we were checking in and were tired etc. This was the 1st time Dorian chilled us all out and calmed us all down and took care of us. (management, give him a raise)

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank trevor r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded January 9, 2014

Dear Guest,

Allow us to express our gratefulness for selecting us to celebrate your vacation, and for sharing the impressions of your recent stay with us.

It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience.

We sincerely appreciate your kind comments about our facilities and the culinary experience. Regarding your comment, particularly when mentioning the service of Dorian, is a wonderful testimony of how passionate the staff is in providing the best personalized and warm service the hotel is well known for.

You may feel assured that we took good notes from your particular observations, in order to provide all of you unforgettable experiences.

Thank you again for your value review and for visiting us. We hope to have the privilege to host you once again in a near future.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

My family and I spent 10 days at this resort. Overall, we had a great time. We had 1br suite in BB building. Very nice room and location, close to everything. Kids club was good, but got crowded at times. We didn't have Family Concierge, but it seemed like a good add on with the heated pool and restaurant options.
Restaurants: I definitely recommend Fuego and Passion, other specialty restaurants are just ok...buffet consistently had good food, plenty of food options. Special shout out to Alexandro at the main restaurant. Amazing guy, always knew what we needed, always smiled. Impressive service!
Beach: bring beach shoes, there are rocks in the water. Best beach by family concierge area. Excellent staff. My son was stung by jelly fish, beach medic Jacob arrived quickly and saved the day! Later that day we got a call from customer service to make sure that my son was ok.
Pool: cold water. Family concierge pool is the only heated pool.
Front desk: special thanks to Paulina and Ludwig for meeting our needs, we really appreciate it :)
We would defiantly go back.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank OgeccuTo4ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded January 9, 2014

Dear Guest,

We really appreciate your very nice review and comments about Paradisus Playa del Carmen La Esmeralda.

It makes us so happy to know that you had a great holiday with us and want to also thank you for granting us with the opportunity to host you. Our devotedness is to provide the highest quality service level beyond our guest thoughts, and it is a real pleasure to learn we were able to exceed your expectations.

We appreciate your kind words about our facilities and the Restaurants, but most of all we thank you for complimenting the service, as our team is the most important resource in our commitment to create memorable experiences. We will gladly pass on your compliments to each one of the persons you mentioned.

Thank you so much for staying with us, and we look forward to taking care of you during your next stay.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Price Range: $289 - $1,093 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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