We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good stay but”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Paradisus by Melia Playa Del Carmen La Esmeralda
Ranked #31 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
pittsburgh pa
Level 4 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good stay but”
Reviewed October 19, 2013

Traveled with wife and 4 year old son staying 5 nts in September. We have been traveling to PDC area now for 10 years love it. Got a upgrade to swim out room very nice modern room with comfortable bed. The room was by elevator and on the corner of main walk way through pool area very noisy. At no time did we have trouble getting a pool or beach lounge. Most days around the pool there were maybe 40 to 50 people. Pools weren't big. We didn't like the mangrove area between beach and resort. Just missed the view. Beach was good, some days not swim able because of seaweed. Most of the time we ate at the buffet good food but limited selection. Our son missed some regular food like pizza, burgers and fries. You had to make reservations for sit down restaurants we couldn't make it some days. Food was good. I am not sure if we would return, price a big factor. we got a good deal in off season but missing view and beach wow.

Room Tip: Email foe upgrade and special occasion b-days
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrpickles04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, October 22, 2013
Dear Guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus Playa del Carmen La Esmeralda.

We want you to know that the comments and observations we receive from our guests are always taken very seriously, you may feel assured that we took good notes from your particular observations, in order to provide all of you unforgettable experiences.

We are pleased to learn you enjoyed our facilities and the pool area, thank you for mention those details.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

7,122 reviews from our community

Traveler rating
    4,956
    1,420
    472
    158
    116
See reviews for
5,029
889
31
251
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,494)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Columbus, Indiana
1 review
Reviewed October 18, 2013

This is by far the nicest resort we have ever stayed. We stayed 7 nights in the La Esmeralda side in the family concierge part. Our family concierge, Orion Ruiz, was the best! He made our three kids extremely happy with all the little extra things he did for them! It was the off season so we pretty much had the family concierge pool to ourselves...most of the time. The staff there was amazing! A big thank you to Marcos, Pablo, David, Mercedes, Graciela, Marcelino, Roger, Wilma, Oscar, and Gilmer! They all made us feel extra special! The food was amazing everywhere we ate! Fuego was our favorite fancy restaurant. Ask for Mayan coffee at night at the buffet. It is quite a show to watch!! And taste great too! The rooms are beautiful and clean! I can't say enough good stuff about this place! But the most thanks to Orion Ruiz! He is now a family friend!

Room Tip: Family concierge is worth the extra $$!!
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeannie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, October 22, 2013
Dear Guest,

Thank you so much for selecting us as a destination for your vacation.

One of our top priorities is to provide the highest quality service, we are glad to read we were able to exceed your expectations and create this memorable experience.

We are happy to learn that you that you have enjoyed all the benefits, services, and special amenities of our exclusive Family Concierge Area and we are glad to read you enjoyed the culinary experience we offer in our different restaurants, especially Fuego.

As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay unforgettable.

We hope this is the beginning of uncountable vacations at Paradisus Playa del Carmen La Esmeralda.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 18, 2013

I have been to a number of all inclusives in the maya Riviera area - and this is by far the best one I have stayed at. The rooms are modern - not tired and musty like many others in the area. Excellent service, beautiful resort and quiet clean pools. Not overwhelmingly large like many of these places yet still much to offer. Lastly, food... which in many of these hotels is downright awful - this place was good. Buffets are nice and tasty and specialty restaurants really top notch.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurenk1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, October 22, 2013
Dear Guest,

Thank you very much for you brief review from your stay at Paradisus Playa del Carmen La Esmeralda.

We are delighted to read that you spent an excellent time in our property. Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations.

We are pleased to read you enjoyed our facilities, your modern room and the culinary experience we offer in our different restaurants, which is one of our most important attributes.

Thank you again for your kind comments and, we look forward to pampering you once again in the near future.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haymarket, Virginia
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 18, 2013

We spent seven nights here at the La Esmeralda side of the resort, but had access to everything...we ate at every restaurant...it was very clean...the service was spectacular...everyone had a bright smile and were always eager to help. Griselda, our Club Melia Concierge, was absolutely the best, as she was always there and provided superb service. Arturo was our waiter at the Royal Service pool (La Perla side) and he was the perfect gentleman and was always there with the next drink! The food at the restaurants was consistently great! Fuego was our favorite. We will be back!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, October 22, 2013
Dear Guest,

Thank you for having chosen Paradisus Playa del Carmen La Esmeralda as your holiday destination and for taking the time to share this review with us.

It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience; one of our objectives is to show you how to embrace the experience of the Pure Freedom to Just Be.

We are glad to read you enjoyed our facilities in both properties La Esmeralda and La Perla and we are happy to read you received the service you deserve, all our team has the strong commitment to always provide a quality service focused in the total satisfaction of our guests.

We hope this is the first of many more times we will have the pleasure to host you at the Riviera Maya.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 6 Contributor
105 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 9, 2013

All staff were friendly and gave excellent service. Food was terrific in all their restaurants. Our favourite was the Passion; but you have to pay extra unless you have a gift certificate, which we did because it was off season. The wine pairing/taster menu was superb! Our least favourite was the Mole, Mexican food supposedly; but we didn't find it very Mexican. The buffets were better for that. The lounge chairs around the awesome pool were actually very comfortable beds! It was too hot in September so we stayed in the shade the whole time and still got tanned. Very humid as well. The wine and champagne were good but not great. You have to pay extra for the premium stuff. They do have good scotch and other premium drinks that are included. The only thing we did NOT like was the techno music everywhere at night. There was no lounge you could go to and dance and escape techno. The driving beat drove us and many others away. Shows were good; dancers were great.

Room Tip: Swim up rooms are great!
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Bunny59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, October 11, 2013
Dear Guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Esmeralda.

It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you. We are glad to read you enjoyed our gorgeous resort and the culinary experience we offer in our different restaurants, especially in Passion by Martin Berasategui.

On the other hand you may feel assured that we took good notes from your particular observations, in order to provide all of you unforgettable experiences. Guest feedback is imperative for our improvement as a hotel, so we certainly appreciate yours.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vancouver, Canada
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 9, 2013

we spend 10 nights at this resort during summer. As Club Melia members we've been to few Paradisus resorts I can't say anything bad about this place. Rooms are beautiful, specious, modern and very clean. you don't get much of a ocean view from this resort but you will still have a nice outlook from the rooms. We tried all the restaurants and they were all amazing, My favorite was Vento and my kids loved the Market and the buffet. The staffs are all very friendly and helpful. Andrea at the buffet always greeted us with a big smile. Janet at the buffet was very nice and my kids loved her. She would have my kids pasta order ready as soon as she saw us. Griselda Hernandez at club melia just did everything she could to make sure we're comfortable. Beach is just few minutes away. We found the beach was very full at times and had a hard time finding a empty spot so it helps to go early to get a spot. we had such a good time that we're planning on going back during spring break in march 2014 again!

Room Tip: Make restaurant reservations as soon as you arrive, they get full really fast!
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, October 11, 2013
Dear Guest,

First, we would like to thank you for your preference in Melia Hotels International.

We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at Paradisus Playa del Carmen La Esmeralda, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience.

It is an honor for us to read you enjoyed our facilities and the dining options we offer, especially in Vento (Mediterranean cuisine), also we appreciate your kind comments about the service provided for our team, It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests.

Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, Florida, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2013

First time on this Paradisus resort. First time in Mexico as well. Resort is just impeccable. Clean ,quiet ,beautiful gardens .Stay one week from 09-08-2013 to 09-14-2013 . Wish weather was more cooperative ,had some wind and rain for 5 out 7 days ,storm that later went towards NE Mexico and South Texas causing some floods there .Thanks to Adriana to set up the transport 2 weeks before the trip withTropical Incentives .They were just as professional and courteous as we were expecting .To Griselda our vacation Concierge .She was on top of her game .Took care of our requests .To restaurant staff ,so many helped us ,including the Breakfast Buffet and Lunch .You guys ,sorry only one name we can remember ,Dominga .To others at various restaurants were as well very professional .Six Restaurants we used all week ,no repeats ,with Market been the favorite with the Rodizio .. La Palapa at the end was simple the cherry on top . Room(s) were pristine ,had view of Cozumel Island . Pools clean ,bars well served.

Room Tip: Depends of your situation...definitive if a Honeymoon the place to be is on other side at La Perla...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, October 9, 2013
Dear Guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Esmeralda.

On behalf of all the staff at Paradisus Playa del Carmen La Esmeralda, we want to take this opportunity to thank for believing and trusting on us. Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be.

Also, we would like to thank you for your kind compliments toward our staff. It is thanks to our excellent team that we are able to accomplish our goal, the total satisfaction of our guests; we will gladly pass on your compliments to each one of them.

Once again thank you for your comments and, we hope to welcome you back in the future to make more travel memories.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.8 mi away
Magic Blue Hotel
Magic Blue Hotel
#53 of 209 in Playa del Carmen
650 reviews
0.1 mi away
Paradisus by Melia Playa del Carmen La Perla
Paradisus by Melia Playa del Car...
#22 of 209 in Playa del Carmen
8,527 reviews
14.8 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,596 reviews
Show Prices
Show Prices
Show Prices
22.6 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 25 in Puerto Morelos
2,256 reviews
9.6 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,917 reviews
3.9 mi away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#44 of 209 in Playa del Carmen
1,406 reviews
Show Prices
Show Prices
Show Prices

Been to Paradisus by Melia Playa Del Carmen La Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus by Melia Playa Del Carmen La Esmeralda

Property: Paradisus by Melia Playa Del Carmen La Esmeralda
Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus by Melia Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Prodigios Interactivos SA, Orbitz, Hotels.com, Travelocity, getaroom.com, Cheap Tickets, Hotwire and HotelQuickly so you can book your Paradisus by Melia Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus By Melia Playa Del Carmen La Esmeralda Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing