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“Superb resort ! Especially for families with kids 12-”

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Paradisus Playa Del Carmen La Esmeralda
Ranked #34 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Laval
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Superb resort ! Especially for families with kids 12-”
Reviewed January 12, 2013

To give some perspective, my wife and I have been in some 20 resorts in last 10 years.
La Esmeralda is among the finest we did but be cautious of what you are looking for as far as activities. Designed for families with young kids, not necessarily for the younger adults...

Rooms: excellent, lots of space, great decor, all amenities you need, excellent room service, etc ...
Food: excellent, both at buffet and all the restaurants. If you like Sushi, the asian restaurant is a must. We were six and asked for a plate of mixed sushi, sashimi, etc... as an entree; we were truly impressed. You won't complain about the food, guaranteed.
Wine: We appreciate good wine and often buy A-la-carte bottles in resorts, no need at La Esmeralda, the wine they serve is excellent. We especially liked the Shiraz.
Decor: Both outside and inside, very well designed and pretty. Restaurants have some of the nicest decors we have seen.
Service: Great staff; definitively a strength of the resort. Tks to Perla at guest service and Javier, the pool concierge at Club Melia. We had an issue one night at the buffet, the buffet manager (a lady, sorry don't have the name), went out of her way to fix the problem, we were impressed by her customer care.
Beach: Beach is one the weakest point of the resort. Rocks in front of hotel and set up of beach is ok but not as good as what we regularly see. If you like walking on the beach, walk on either side, after 5 min, it gets really enjoyable to walk.
Note that there's no activity/boats/kayaks.... on the beach.
Pool: great pools, really clean, and here's the key feature: The pirate boat: In the main pool, there's a huge boat with slides and other elements designed for younger kids; truly great ... if you have young kids
Gabi club: the evening place where everyone gathers. The decor is unique, one of the nicest we saw.

Basically a great resort, but be cautious of activities.
The resort is great for families with young kids, the pirate boat, the game room inside, etc... but we found it weak on acitivites for young adults/adults. If you like a place with activities for the older ones and the adults, they could work on this aspect of the resort. All the rest is great. Have fun.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Louis-Laval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, January 15, 2013
Dear guest,

Thank you for providing a concrete review from a lot of our facilities, warm service provided by our staff, restaurant options and detailed decoration. Every day receiving good comments like yours from our guest could mean only one thing: our effort is reflected in our guest´s satisfaction.

It is great to read that your culinary experience at our top class restaurants was fantastic, having international delicacies to cater all palates.

Our Activities Manager is now aware of your opinion regarding teen’s activities and be sure that your notes will be taken under consideration as all our guests’ comments and suggestions.

Thank you for your preference and recommendation for families to get an unforgettable Paradisus experience.


Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Northfield, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 12, 2013

We always had a great meal at Hadar Restaurant. Ivan, Enrrique, and Darwin were awesome!!!
Every morning at breakfast they knew exactly what we drank and how we drank our coffee... Simply amazing service and food. I highly recommend vactioning at the Paradisus. Great family place on La Esmeralda and wonderful fun adult side on the La Perla. Highly recommend resort!!

Room Tip: Make sure you ask for a room with a view of the pool.. If you are on the first floor all rooms have...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank carm816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, January 15, 2013
Dear guest,

We are glad to read that your expectations were surpassed during your stay at Paradisus La Esmeralda. As we can read, your overall experience at our restaurants was amazing, while having some international delicacies at Hadar buffet, and with attentive servers willing to satisfy all your needs like Iván, Enrique and Darwin. All of them will be notified about your recognition to their outstanding job.

Thank you for your words and for your preference.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 11, 2013

I just returned from this resort. I read that their rooms smelled a bit so thought nothing of it when I walked in to the room until I woke up sick on night 2 from a really bad odor in my room. I complained and they came to fix it. They indicated that the pipes in my room backed up. My clothes smelled and there were no other rooms available to move me. Whatever they did fixed the problem but I've spent the past two days cleaning all my clothes and luggage. Gross! No apology from anyone at the hotel.

  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank L T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, January 12, 2013
Dear guest,

We are completely sorry about the situation you had to go through during your stay with us. We understand that was not the best way to start your vacations. Unfortunately, maintenance incidences may occur at any moment and our team does their best to fix it as fast as they can. Having the hotel at its full capacity, unable us to provide you another room. At the end the problem was fixed.

Please accept an apology from us and please try to remember the other elements that you could enjoy since the beginning of your vacations, like the amazing food quality and attentive service provided from our personnel.

Please provide us another opportunity to show you that the inconvenience you experienced is not a common one at our premises. Receive warm regards from Playa del Carmen.


Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 10, 2013 via mobile

I just came back from our holidays and it was absolutely amazing!!!! The food is just delicious and the staff is really nice, Pablo and OScar at the hydrogrill always surprised us. At family concierge they treated us like royalty, my kids couldnt have been happier Isreel was always looking after us and making sure we had all we needed, he prepared a jacuzzi with balloons and an octopus that my kids really miss.. id also like to thank Pauline at family concierge who was really attentive and Gerardo the conierge manager for being always looking after us.
We are deffinetly coming back in our next holidays!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rossen123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, January 12, 2013
Dear guest,

We are pleased to read that your family vacations at Paradisus La Esmeralda – Family Concierge were full of surprises and now all your family members have an unforgettable great experience.

We will transfer you recognition to Pablo and Oscar, both took excellent care of you at the Hydro grill and to Paulina, Israel ang Gerardo from the concierge staff. All of them deserve to know they were an important part of your holidays.

Remember that at Family Concierge our youngest guests are pampered the same way you do it at home… We will be waiting for your prompt return.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainsboro, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 7, 2013

Just returned from a week at Paradisus Esmerelda w/my family (2 adults & 3 teens 19,16,14). We were very, very pleased w/the hotel accommodations (we had suites), the extremely courteous staff and the delivious food. We had several outside excursions (Tulum extreme (Tulum, zipline and rappel), Dolphin Discovery, sportfishing, snorkeling. All excursions were easily arranged w/quick pickup and dropoff, very easy and fairly close to hotel. We are considering returning again next December. The restaurant w/rodizio was great, the Japanese hibachi was delicious and the chef at Venta? or Nao? actualy cooked the tuna we caught on our fishing excursion. He did a marvelous job w/it, very creative and delicious and made 3 courses of tuna. We could not have asked for a better trip (and btw, we are very discerning customers, lol).

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kathy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, January 12, 2013
Dear guest,

Thank you for sharing with us and with other tourists the fantastic experience you had during your last visit to Paradisus Playa del Carmen.

We feel completely satisfied about our overall performance in all the resort areas, where you and your family only had to worry about letting us pamper you.

Our arms are wide open to host you next December for the second time.


Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 6, 2013

Beautiful 1st class hotel! The hotel was spotless and modernly decorated! The resturaunts were easy to find since they were all located in and around the same area and had a wide variety of specialty foods. Our favorite was the Market. The only drawback we found was most were booked solid the first day we arrived and we were not able to make reservations at a fair time of the evening. We ended up eating most of our meals between 7:30 and 9:00 PM. We were there at a very busy time of year,(New Years) but no one mentioned booking reservations before we arrived to the hotel. However, we did find that if you couldn't book a reservation, that stopping by the resturaunt to see if there were cancellations at the opening of the resturaunt, we managed to get into all the dinner facilities we wanted to included the Teppan Grill. All the food in each place was excellent!!!
There were plenty of pools, cabanas, and chairs to enjoy the afternoon sun, plus the walk to the beach was very convenient! Lots of food and premium drinks and my teen loved the room service.
One draw back ........if you have teens, there isn't much for them to do on their own. We normally cruise when we take our daughter on vacation and the cruise ships have planned activities for our teen 24/7. She was a bit disappointed as an only child not to have met anyone at the hotel to hang out with and their teen club was non existant. Some of the resturaunts do not allow kids or kids can be served only up to a certain time, so be aware of that.
The service was good and we always came back to a clean room. Free internet/computers in the lobby which was convenient when we were booking excusions or looking for things to do in Playa, Cozumel and the surrounding areas!
The staff especially the concierge were always working hard to help us with reservations or? and seemed to really want to please us.
Overall the hotel was beautiful, pools plentiful, lots of great food and good drinks!! Great staff and helpful! We would go back again but not with our teen. I love to look for travel deals and considering it was over the NY holiday, I think the $2800 we paid for all three of us was a steal of a deal. I received that deal on a travel website. We heard others who went through travel agencies paid up to $8,000 for the same trip and type of room. So look for those internet bargains!!

Tip: If you want to go to Tulum, don't waste your money on a tour. There are white vans that will take you to Tulum for $4.00 per person in the town of Playa Del Carmen. It is a $10.00 cab ride to Playa and the vans can be picked up Calle 2 between 15th and 20th Avenues. They stop at the enterance of Xel-Ha and Tulum. If you do not feel like taking the bus to Chitzen Itza, Tulum is a smaller version and on the beautiful coastline.
We also went to Xel-Ha which is a gorgeous natural water park. Our entry included free snorkel gear (25.00 returnable deposit required per gear borrowed) tubes for tubing on the river, a nice nature hike, zip lining, rope walking, all we could eat and drink including alcoholic beverages, and lockers. things that cost extra, manatee, snuba and dolphin encounter. This is a must do if you have kids. The snorkeling was in a natural perserve that went on forever. We saw stingrays ,and a variety of fish. Just a beautiful park to spend the day at and in your bathing suit all day.

Have a great time in Playa!!!

Room Tip: We had a room with a pool view and it was so cool to look out our window at night and see the pools...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pnkdrgn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 6, 2013

We stayed in a one bedroom suite with two toddlers from December 21-28 and had a wonderful time at the Paradisus. The food was very good (Mole and Bana in particular), the service was wonderful and the nightlly kid's activities were excellent. We never left our kids at the Kid's Zone alone but lots of parents did and they were well taken care of. The only drawback was (a) reception which was extremely slow; (b) the beach, which was very narrow; and (c) the pool water which was very cold. We found out that the pool in the family concierage area was heated but they wouldn't let us go in. The kids didn't seem to mind but it took some getting used to for us. We are hoping to head back soon.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Canadian590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, January 8, 2013
Dear guest,

First of all, thank you for sharing with us your opinion and part of the experience you had at Paradisus La Esmeralda.

We feel satisfied that you enjoyed the comfort and amenities from your one bedroom suite, our unique LUXEclusive plan with a wide variety in food and beverage in all our specialty restaurants and bars, and the activities at the Kids Zone, where our younger visitors meet other infants, play together and learn new things.

We will transmit your notes to the front desk as they are valuable for us.
Thank you again for your preference, and remember: we will be waiting for your return to or little piece of Paradise with your family.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Property: Paradisus Playa Del Carmen La Esmeralda
Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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