We spent one week at La Esmerelda. The room was beautiful however needs soundproofing from hallway. Guest services was excellent. Hats off to Natalia, Liliana and Oliver who were always so helpful especially when we incurred difficulties while attending Coco Bongo. After explaining what had happened they came back to us within 24 hours with 2 possible solutions which we were more than satisfied to accept. The restaurants were delicious. Make sure and spend the $45 for Passion as it is well worth it. Since we were there with no children we spent most of our time on the La Perla side. Kudos to Rigoberto, Luis and Jorges at the Sunset Grill. It was a great week!
- Official Description (provided by the hotel):
- Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more less
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- Also Known As:
- Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico