We arrived at the hotel for our Garden View Jr Suite and were placed in a Street side room. No view of any Garden or the Ocean. We complained at the office and were told we needed to call our Travel Agent. We asked to use the phone (no phone in the rooms) They said NO. After looking for 45 min. for a working phone, We called our Agent and were told the hotel hade to help us and there was no refund. We stayed 7 nights and delt with the moldy smell, the lack of hot water, the rust and dirt, and noise from the street. The AC worked great. our total bill for the room was $995.00. We will not be returning.
- Also Known As:
- Hotel Blue Beach
- Blue Beach Playa Del Carmen
- Blue Beach Hotel Riviera Maya/Playa Del Carmen, Mexico