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Casa Naaj Apartments
Certificate of Excellence
Reviewed September 14, 2013

The website makes it look an awful lot better than it truly is. We stayed in the downstairs apartment. Horrendous. Tiny double bed. Disintegrating towels. Questionable hygiene. Loud. Dark. That's all, folks!

  • Stayed: September 2013, traveled as a couple
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1  Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa N, Proprietario at Casa Naaj Apartments, responded to this reviewResponded September 19, 2013

We are sorry for what has been written by Mrs. Emma, but we would like to mention certain things that she seems to have forgotten:
1 – Mrs. Emma has been kept in our apartment only for 12 hours, check in at 9pm on August 30th and check out at 9am on August 31th. We think it is too short a time to be able to express an opinion as decisive.
2 – Mrs. Emma claimed to have the apartment with the pool, forgetting that she has booked an apartment at a lower price and without use of the pool. For our part, we wanted to also satisfy her request without asking a difference of the price but, with our displeasure, this was not possible considering having "all full".
3 - We do not understand the comment of Mrs. Emma about the size of the bed. As it is written in all sites, each apartment of Casa Naaj has a bedroom with matrimonial bed, and this is what she had supplied.
4 – Mrs. Emma has made the request to separate the bed into two parts with the use of a second pair of sheets. This request, although quite bizarre, was immediately answered.
5 - The towels are routinely washed and checked for their fiber. What Mrs. Emma has wrote is a pure lie.
6 – Casa Naaj has received the highest score among the Accommodation in Playa del Carmen for Booking.com in 2012, thanks to the comments of its guests. Guests were able to recognize the dedication and attention that the staff of Casa Naaj gives them daily. For this never stop to thank them and will always be welcome at Casa Naaj.

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53 - 59 of 129 reviews

Reviewed August 12, 2013 via mobile

We stayed two days before meeting up with our tour of the yukotan. Easy to find, parked outside, lots of space and beautifully decorated and furnished. We used the little pool on the roof lots which was brilliant after a hot day in playa. Would go back in an instant.

  • Stayed: August 2013
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1  Thank DaveHolbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa N, Proprietario at Casa Naaj Apartments, responded to this reviewResponded September 23, 2013

THANKS!

Hello guys and thanks for the comment you left at CASA NAAJ! Our gratitude is particularly acute because thanks to people like you, to your kindness and your sensitivity, CASA NAAJ got into Booking.com the highest score among all the accommodation facilities of Playa del Carmen in 2012! For this never stop to thank you and you are always welcome at CASA NAAJ. Thank you very much. Piero and Stefano

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Reviewed March 29, 2013

My wife and I stayed at Casa Naaj for one night only, which was a bit of a shame because the apartment is very nice indeed and also because the owner Stefano was super helpful.

We arrived late, driving from Cancun and even though we arrived after 11:30pm, Stefano greeted us and showed us through the apartment. He made us feel very welcome. At checkout, we met again with Stefano who then provided us with guidance for the rest of our trip.

I would highly recommend Casa Naaj to anyone, without any hesitation.

  • Stayed: March 2013, traveled as a couple
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1  Thank Rene_Velasquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa N, Proprietario at Casa Naaj Apartments, responded to this reviewResponded September 23, 2013

THANKS!

Hello guys and thanks for the comment you left at CASA NAAJ! Our gratitude is particularly acute because thanks to people like you, to your kindness and your sensitivity, CASA NAAJ got into Booking.com the highest score among all the accommodation facilities of Playa del Carmen in 2012! For this never stop to thank you and you are always welcome at CASA NAAJ. Thank you very much. Piero and Stefano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

I have never reviewed anything on Trip Advisor before, but Casa Naaj was just so lovely I feel compelled to share!

The location is in a quiet street about 5 mins walk away from 5th Avenue, it is clean and tidy with an amazing roof terrace with sunbeds and a plunge pool, and fantastic value for money. But the main thing was how helpful Piero and Stefano were. It really made a difference to our holiday! They were on hand at all times to help and couldn't have been nicer.

I really can't fault Casa Naaj for anything!

  • Stayed: March 2013, traveled with friends
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1  Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa N, Proprietario at Casa Naaj Apartments, responded to this reviewResponded September 23, 2013

THANKS!

Hello guys and thanks for the comment you left at CASA NAAJ! Our gratitude is particularly acute because thanks to people like you, to your kindness and your sensitivity, CASA NAAJ got into Booking.com the highest score among all the accommodation facilities of Playa del Carmen in 2012! For this never stop to thank you and you are always welcome at CASA NAAJ. Thank you very much. Piero and Stefano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

We stayed 8 nights at playa del Carmen and we enjoyed very much our stay at Casa naaj. Piero and Stefano, the owners, are making all their best to make sure you feel comfortable. They are attentive to all the details. The cleaning of the house every 3 days is impeccable. My daughter Ines has been spoiled, they offered her small gifts almost every days.
Concerning the apartment, it is very well located, in a quiet street closed to the 5th avenue. The place is very well equipped in a modern style. Wifi access is working very well. You will also find all you need to cook. The terrace is very pleasant to take breakfasts or dinners. The only regret is that the ground floor is a little bit too dark so you don t really want to spend time in the kitchen or in the leaving room. But all the rest is fantastic ! Thanks guys

  • Stayed: January 2013
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1  Thank Vanessaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa N, Proprietario at Casa Naaj Apartments, responded to this reviewResponded September 23, 2013

THANKS!

Hello guys and thanks for the comment you left at CASA NAAJ! Our gratitude is particularly acute because thanks to people like you, to your kindness and your sensitivity, CASA NAAJ got into Booking.com the highest score among all the accommodation facilities of Playa del Carmen in 2012! For this never stop to thank you and you are always welcome at CASA NAAJ. Thank you very much. Piero and Stefano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012

Nice looking apartment with rooftop in quiet area but walking distance from main street and beach.
BUT, several parts of the apartment are suboptimal...Basin in bathroom did not flush properly and it was wobbly, it appeared that the drain just needed to be cleaned very thoroughly. The shower was supposed to give a showerrain effect but again it needed thorough cleaning with some acid. Simple grandmother´s trick. Kitchencabinets were very damp and humid...again the drain was leaking and needed fixing..... If you need to keep your food next to this humid and fungee smelling cabinets....that is not sanitairy and healthy.
Shower outside on balcony did not work....
I wonder how often management checks these things on a regular basis. it only required simple tricks and checks and then it worked.
Also the site says that the appartement will be cleanded every 3 days...we stayed 4...the apartment was never cleaned, we got our new towels in a plastic back when we accidently encountered them on the street.
Don´t expect a big pool. it is merely a water basin.

  • Stayed: November 2012, traveled as a couple
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4  Thank BJandSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

Casa Naaj is real value for money, you get a gorgeous self catering serviced, apartment with a small swimming pool on the roof. The hotel is spotless, the Stefano and Pierro take perfect care of the place and have a great eye for detail.
We had water and fruit upon arrival and everyday we got some chocolates and some sort of small gift, these small details were very impressive.
The location is perfect, 2 blocks from 5th Ave, on a quiet street. The AC and the pool are SUPER PLUS in the incredibly hot weather. I would recommend this gorgeous place to anyone.

  • Stayed: July 2012, traveled as a couple
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Thank Bdmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa N, Proprietario at Casa Naaj Apartments, responded to this reviewResponded September 23, 2013

THANKS!

Hello guys and thanks for the comment you left at CASA NAAJ! Our gratitude is particularly acute because thanks to people like you, to your kindness and your sensitivity, CASA NAAJ got into Booking.com the highest score among all the accommodation facilities of Playa del Carmen in 2012! For this never stop to thank you and you are always welcome at CASA NAAJ. Thank you very much. Piero and Stefano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Naaj Apartments

Address: Calle 28 Avenida 20 Norte 24 | Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 229 Specialty Lodging in Playa del Carmen
Price Range: $72 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa Naaj Apartments 3*
Number of rooms: 3
Official Description (provided by the hotel):
CASA NAAJ: ENJOY THE PRIVACY OF AN ENTIRE HOME TO YOURSELVES! "CASA NAAJ Apartments" is located in central Playa del Carmen, just 5 minutes walking from "Playa Mamitas", the best beach in town, and from 5th Avenida, which is the main shopping street. It offers modern apartments with a private entrance, free Wi-Fi and cable TV. Each apartment is very spacious, with an elegant and contemporary décor, air-conditioned, a full-equipped kitchen, a nice private patio or a wonderful terrace with solarium and a relaxing-pool.CASA NAAJ is a real alternative to the accommodations in Playa del Carmen. Renting an apartment from us is like having your own home in Mexico, where you can live in complete freedom. GET YOUR FRIENDS AND COME TO CASA NAAJ ! ... more   less 
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Also Known As:
Casa Naaj Apartments Riviera Maya/Playa Del Carmen, Mexico

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