This was my 4th stay at this resort and it never disappoints. The updates to the hotel are well done.
The leading reason I go back to this resort is largely due to the service. It’s amazing. There isn’t any wait time. Room service is within 10 mins of ordering coffee and fresh fruit in the morning. Service in the restaurants & poolside are excellent. Santiago was especially great in the main dining rooms.
The food, pool and beaches are great! If you like walking a beach, this is it.
The only thing that really needs to be looked at is the evening entertainment. There really isn’t any. As others mentioned in previous reviews, they use the participation of guests...It’s simply boring to watch. However, on the Thursday night there was a decent live band.
Request a high floor and courtyard facing room…it’s a great spot.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen