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Hotel Riu Palace Mexico
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Reviews (5,947)
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Reviewed March 16, 2014

Just returned form a quick five day stay.
Positives first: Beach was long and beautiful. Service was excellent, especially Noe and Margarita in the main dining hall. Also Nina, the Lomas Travel Rep, who set up our excursion. The staff at the hotel keeps everything spotless and looking great. The grounds were really beautiful.The hotel itself is also beautiful. The outdoor spaces were great with lots of seating. Friday night buffet was the best buffet night. (I think they put the best out on Friday because that's when the most guest arrive.) We had no problem getting towels or beach chairs. They brought drinks down to the beach every hour or two. You can walk down the beach aways to the "no resort" section if you want less traffic.

Negatives next: Room was nothing special, although it was clean, but not impressive.Dresser drawers did not open well - they all stuck at some point. Toilet "room" is tiny... to small to get around in. There is a step down in the room (which almost killed me!). There were several dining options, but the food was not really impressive (not a lot of flavor). The hotel advertizes "room service", but the room service menu is VERY limited - we were disappointed - no "real" breakfast in bed. Everyday we had at least knock on the door to see if we needed anything... if you want some quiet put out your "do not disturb" sign. There was a lot of noise in the hallway late at night... but it was Spring Break so i guess that's to be expected. The closest restrooms to the beach are a bit of a walk.

Don't dwell on the negatives, just do your homework and know what to expect. We would go back again, or try another Riu property, because we enjoyed the trip.We loved sitting on the beach late in the afternoon when everone else abandoned the beach for the pools or early dinner.

Room Tip: We had an exterio garden view room - nothing special. The 2nd and 3rd floors looked like they had a better view... especially the inward facing rooms.
  • Stayed: March 2014, traveled as a couple
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Thank Chuckie_D_1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2014

We just spent 12 days at this resort and it is the nicest RIU we've stayed at.
Initially our room was on the main floor facing the back-noisy, bugs, annoying golf carts driving along service road. Eventually we were able to get a room on the 2nd floor facing inward which was much better.

The service was excellent everywhere-around the pool, in the dining room, etc.
The tips received by the servers are not shared so keep that in mind (except the bartenders at the pool bar).

We only ate at one a-la-carte restaurant (Krystal) and the food was outstanding.
Other than that we had no desire to try the others because the buffet had more than enough choices and the food was very good.

There are plenty of loungers around the pool and on the beach. The hotel was at capacity and we never had a problem getting a chair.
The beach area is huge with a large treed section. The water is great to swim in with most days having only gentle waves.

One thing we did miss was the stand-up bar which was removed when the hotel was renovated a few years ago.

I would definitely return to this resort!

Room Tip: We started in Room 12 facing the back. It's on main floor and there were lots of bugs. Noisy golf carts on road behind. Also, noisy at night due to shows. Ended up in 1135-perfect. I suggest paying for the upgrade.
  • Stayed: March 2014, traveled as a couple
    • Value
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4  Thank flintstonemama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

First time to a RIU resort and can't wait to try a few more. Gorgeous. Great beach. Wonderful drinks. Very friendly staff. Excellent room and extras!!! The only thing keeping me from marking 5 stars was our room needed a dehumidifier as it felt damp until the last night but others in our group did not have this issue. I'm sure if we would've complained they would've moved us but it wasn't that big of a deal. The 24 hour lounge was a great touch as they had appetizers, fruit, drinks,etc. anytime you wanted changing service every 4 hours!! Only a $7 taxi ride to 5th Ave shopping where they have everything you'd want and just a 5 min walk across the street to do some shopping if you don't want to go to 5th Ave. Great 'disco' also across the road in one of the other RIU resorts that was popular!!

Stayed: March 2014, traveled as a couple
6  Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

them, all over (even on the beach!): service and help is always close by. When you call upon them, they are friendly and cheerful. As well, the staff know what they're doing: cooks, waiters, barkeeps, concierges, cleaners - all are competent and efficient. Guests feel valued, all the time. It's quite a nice feeling.

There are many other reasons to celebrate this resort. Food, for example. The main buffet produces a wide variety of dishes; all I tried were of high quality, nicely presented. We ate at all five specialty restaurants; there's a bit of bureaucracy to get reservations, but the food is worth it. No complaints - at all - about the food. The booze and wine available is another reason this is a high quality place: I saw several premium brands among the liquors and - mirabile dictu! - the wines were quite pleasant and in any case completely drinkable.

The grounds are attractive and stately though in places, perhaps, a bit formal: all those green lawns are not really made for walking. The pools are attractive and clean. A busy bar - though it's always possible to get a seat -serves the pools and provides a serene view of the palms, beach and ocean below. The beach has many palms for shade; there are more than enough chairs. The hotel and the beach face (more or less) East. Sunrise and early morning are special, though the late afternoon colour contrasts are quite striking.

Speaking of colours, I suppose every hotel is entitled to its eccentricities. Purple and pink are the colour themes in the lobby, and in the rooms. It's not an unattractive colour scheme, but it seemed to me to be a little peculiar. Speaking of peculiar, the room layout is unconventional and perhaps unsettling in one respect. No wall - let alone a door - separates the sleeping area from the bathing area. So you can lie in bed and watch your room mate wash and brush their teeth. For those of more tender sensibilities, there is a curtain to provide some privacy. Most will be relieved to know the spirit of hygenic openness does not extend to the toilet or the shower, both of which have doors which close. The rooms are modern and comfortable, although some design could be improved; I don't think, for example, that anyone is actually intended to sit on the couch.

Those visiting should be aware that this is a smaller hotel, and entertainment is on a smaller scale. We actually did not stay up for the later evening shows, but there was something every night. But the ‘bar bands’ after dinner were enjoyable, with lots of danceable tunes. Those who want more youthful entertainment have access to the disco in the Riu across the street. One thing we very much enjoyed was the relative quiet around the pools; although there were some activities with music, the hotel did not feel the need to pound guests with loud music from dawn to dusk.

Any of our less positive observations represent relatively small things, compared to the high quality of the whole experience. This resort sells at a ‘premium’ price point compared to most nearby Riu Resorts. Is the extra worth it? No question. Would we come back? Absolutely.

We got to and from the resort via Sunwing. The airline and staff were competent and friendly, the seats and services well maintained. Although why there was only one drink service on a four hour return flight I don’t know: seems a bit lazy to me – even water would have been fine. The Sunwing staff on the ground in Mexico are another thing altogether. Those folks seem to value income far more than service. During the trip, Sunwing staff took pains to warn us against those aggressively selling time shares or unlicensed private transportation. But that didn't stop other Sunwing staff from soliciting tips for the bus ride - even though the trip is supposed to be 'all-inclusive'. Nor did it justify the positively surly reaction of Sunwing hotel staff if you didn't attend their aggressive marketing of Sunwing ground excursions.

Hotel - 5 star. Sunwing ground staff - 1/2 star.

Room Tip: The second and third floors are preferable to the first. You might also ask not to be place too close the entertainment area.
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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6  Thank Mr_Toad_of_Toad_Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

Room - We were VERY pleased with our room. It was very fancy, up-to-date, and clean. The only thing that would have made it more accommodating would be privacy in the bathroom. It is all an open area, so there is not much privacy. Overall, it was more of a suite than a "regular" room. We enjoyed the towel animals daily and the chef's snacks that were brought to the room when we arrived and departed. The fully stocked bar was an added bonus!

Dining - It was very nice to have food available all hours of the day. The guacamole restaurant was convenient and had many options. LOVED the little cupcake/coffee shop! Their chocolate strawberries were yummy. :) The buffet of food on the beach was handy to have if you didn't want to leave the beach area. The Mexican and Italian restaurants were delicious options for nice dinners in the evening. The Steakhouse was also an excellent choice (highly recommend their rib eye). Overall, there were many choices for food - lobster, filet mignon, fish, grilled chicken... My sister is a very picky eater, and she did not have any trouble finding food that she liked. Drinks were delicious. Very good bartenders. There was always someone walking around on the beach ready to serve you a drink. That was handy. The "fruit" carvings were also a nice decoration at dinner. We were not aware of this ahead of time, but you have to make a reservation for dinner at 8:00 a.m. This is an inconvenience as you have to completely plan your morning around this. It would be more convenient when you first check-in to the resort to plan your dinners every evening.

Entertainment - The resort entertainment team was so fun and outgoing! We really enjoyed talking to all of them and interacting with them through the different games and activities. Water aerobics, stretching, rifle shooting, dancing, and beach volleyball were some of our favorites. Francisco, Cindy, Ivan, and Enrique were all very fun to be around. Amiel (sp?) was a friendly bartender.

The hotel staff was very helpful and welcoming. The front desk staff always had timely answers to our questions.

The resort was always immaculate. Everything was so nice and well-kept. The resort was always decorated very nicely each night. The landscaping is gorgeous.

Pools were very clean and nice. The swim up bar is awesome!

We would recommend any of the other Riu's as well. We visited the nearby resorts, and they are very nice too. However, the Riu Palace was our favorite.

We will definitely return to this resort. We did not want to leave! We had a BLAST! :)

Room Tip: We did not have a problem with noise. We did not have a very nice view out of our balcony, though. If you don't care to spend the extra money, a courtyard view or beach view would be very nice.
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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8  Thank Morgan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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