We stayed at the Palace Mexico 2-13 August, two families of four with children aged 9 & 12.
Check in was quick and efficient. The hotel was impeccably clean throughout. The quality of the 24hr all inclusive package was excellent; the food, drinks, service and facilities.
The accommodation was exactly as depicted on the website and did not disappoint. Housekeeping and Turn Down service were first class.
We ate in all restaurants except the Mexican, (only because we ran out of time). The choice and quality of the food in the buffet (breakfast & dinner), the beach BBQ, the lunchtime buffet and the à la carte restaurants exceeded expectations. On reflection, I can't think of anything negative to say. The bar staff were always ready to provide drinks and cocktails as required.
The hotel location on the beach was great and the sea beautiful.
The Manager came to our dinner table one evening to ask if everything in our stay was as we wanted it to be, to which we replied "Yes", and we were assured that any need would be met.
Without exception, all the staff we encountered; Reception, Housekeeping, Bar, Waiting, Animation, Pool, Groundsmen were nothing other than friendly, polite and efficient. They are all a credit to the business.
We would not hesitate to return to this hotel and would thoroughly recommend it.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen