just got back from the Riu Tequila after a 14 night holiday over Christmas and the New Year. It was not one of the best holidays I have ever had( purely due to being ill). Nothing to do with the Hotel just bad luck and being run down after Gatwick Airport chaos. My entire trip seemed to be cursed from the start with bad luck. This 2 week holiday was very special as I have not had a 2 week holiday with my husband for over 12 years due to his work. So it was a big deal for us both. The problems started with the snow and our flight being delayed for over 34 hours. We booked our holiday with First Choice and when our flight was delayed we got no help and the person behind the help desk was rude and just walked off just leaving hundreds of confused passengers standing there, not knowing what was going on or what to do and where to go. We will be writing to First Choice to claim our Hotel money back which we had no help in booking at all and telling them how bad people were treated at the Airport.
So after getting to Riu Tequila 2 days late we were determined to enjoy the rest of our trip and were pleased with what we saw. The transfer was quick(just over one hour) and we were shown to our room straight away and had our luggage bought to our room .
The rooms were much larger than I imagined and the beds were massive and not too hard or soft, just right. We had a quiet room near the pool, but facing the Golf Course and Jungle and the noise was minimal. The balcony overlooked trees and palms and was very private. ( room 2815). The room also had a TV with a few good channels on and a fridge and optics in the bathroom. The wardrobes were also in the bathroom area. There was also an iron and ironing board and hairdryer and a large walk in shower and seperate loo. The rooms were cleaned very well indeed every day and the fridge restocked every second day with beer, water, soft drinks etc. If you did not want your room cleaned that day, just hang your Do Not Disturb sign up outside which I did 2-3 times due to being ill. The rooms were cleaned so well I tipped every other day. I am glad the room was comfy as I spent half my holiday in it being ill.
The pool area was in 2 halves and one was the action half and the other was the relaxing half. The restaurant where we eat lunch was in the middle and it became The Steakhouse at night. The bar here was good and buffet lunches were tasty and there was always loads of food on offer. I found the pool too cold to swim in but was happy just laying on a sunbed sipping Pina Coladas. It was hard finding beds in the sun though as people were getting up early and putting towels on them. It was like musical chairs trying to lay in the sun as the day went on and many areas of the pool became shaded. The pool area has beautiful gardens and trees and umbrellas for shade. Spent quite a bit of time around the pool.
Lobby and Breakfast, Evening Buffet
The Lobby was very large and had loads of comfy sofas and seating. The lobby was a nice place to chill out and relax and I enjoyed checking my emails via my Iphone while having a cool refreshing drink. They even had electric plugs for your phones, laptops while you surfed away. The lobby had loo's and a small shop selling snacks and a few gifts and toiletries. I had to buy some Imodium from here as I had a bad tummy last 2 days of my holiday. The little shop was very handy. First Choice Reps were also based in the lobby and were helpful and friendly . The bar next to the stage was very good and made the strongest drinks in the Hotel( we found the next best drinks were at the pool and the weakest and not so nice drinks down at the beach). We did not watch the nightly entertainment but used the bar during the day and only once at night. From the lobby you can walk to a nice Plaza along tree lined street in 3 minutes which has a Chemist and Starbucks and a few other shops etc.
The breakfasts in the lobby restaurant were very good. There were cooking stations and so much food to choose from. Think my favourite meal was breakfast times. Evening buffet meals were also good and the choice was massive, but I just got bored with it night after night after night. We booked the Steak House one night( pool area) and that was a great change and I was so full after I could not walk. It was very nice and well worth getting up at 7am for( you have to get up early and book it on the same day at the breakfast restaurant). My husband went back himself on his last night to the Steak House as I was too ill to go. Do book it as it is a nice change from buffet food. We did not bother with the other Speciality restaurant's as people said The Steak House was the best one.
The beach was a short walk down a pretty tree lined path just over the road from the hotel. We walked it each time as we got to see interesting animals and such. But you can catch a buggy back and forth if you do not want to walk it. The actual beach is beautiful with golden sand and stunning blue, green coloured sea. There are loads of sunbeds and we never had a problem at all getting them on the beach. You are using the facilities of another Riu Hotel down on the beach and I found the quality of things not quite as nice as the Riu Tequila. The drinks were not as nice at the Beach Bar, they seemed much more watered down. The food also did not seem quite as tasty. But we enjoyed the beach and it is worth going to. We found it clouded over each day just after lunch and also got very windy. One day it was quite cold down there. Time of year I guess.
Gardens and Staff
The Riu Tequila had beautiful gardens and they were well maintained all the time. I enjoyed walking around the gardens after eating in the evening. They were all beautifully lit up at night. The staff were always cleaning and doing things and the entire hotel was spotless. They were all friendly and spoke often and looked happy. I have never seen a hotel run so well. Everything was in order and the hotel was pristine. The entertainment staff were also very hard working and friendly and fun and did not pressure you into anything. The staff were amazing and would bend over backwards to help you. They were wonderful. My glass never stayed dry when drinking . One night I ran out of bottled water and rang reception and they bought me 2 bottles within 10 minutes. Now that is good service for you.
Highlights of my trip
The things that I really enjoyed on my holiday were the following. The Pina Colada's and Banana Mama's were so tasty. You have to try them. The pool bar done them nice and creamy. I enjoyed seeing the cute animals with long noses and tails around the hotel. They enjoyed my nachos too. I enjoyed how nice the staff were and how they made you feel right at home. I enjoyed the Gala nights( Christmas Eve and New Year's Eve). They were amazing. They dressed the lobby up so beautiful and had champagne and amazing buffet meals with so much choice and ice sculptures etc. It was amazing.
I enjoyed walking to Playa Del Carmen for the day along the pretty tree lined street. It took about 30 minutes and was an easy walk too. Playa had plenty of shops and places to eat and the beach was really nice . Bought a few gifts here and it was totally safe and never felt threatened once. I bought a bottle of wine too on the way back to the hotel to drink in the room. It was heaven. I also enjoyed the Fat Kat boat trip which lasted around 4 hours. Music and plenty of drink and swimming while you sail along, perfect. I enjoyed chilling out on my balcony with a Pina Colada. I also felt good tipping the cleaner and luggage man and bar staff now and then as they were working so very hard and deserved it. I loved coming back to my room and finding another towel art animal. We also got a rose off our cleaner. Nice touches that make it that extra bit special.
Negative things about the holiday
Losing 2 days due to the weather. People getting up at 6.30-7am banging doors and waking me up to book Speciality Restaurants and to put towels on beds. The corridors were really noisy and sound seemed to carry. The wine was really awful. After several days I was craving a nice glass of wine as the hotel wine was really acidic, like vinegar. The only nice wine was the Gala champagne. I was quite ill for a few days and had to spend several days in the hotel room. Nothing to do with the hotel though at all. One day I had an awful hangover( Tequila, lol) and it was 100% my own fault. But I then caught an awful cold and felt awful for about 3 days. After feeling better for about 2 days, I then got bad diarrhoea for another 2 days and was stuck in my room. I do not think it was caused by food from the hotel as no one else mentioned having it etc. I think I may of just been low from my cold and it was just one of those things. My husband eat the same as me and was totally fine. I lost 7lbs in total in weight because during my holiday I was ill with the cold and then upset tummy and did not hardly eat or drink some days. Out of 14 days( 2 lost at Gatwick) 2 lost with tummy bug and 3 lost with bad cold) I was only well about 5 days in Mexico. So it was abit of a nightmare for me. But I am glad the Hotel was so nice and the gardens and rooms were too as I spent most of my time in them.
My holiday was partly spoilt by me being ill for about half the trip, but the Hotel and staff and area was really nice and I enjoyed it when I was well. Me being ill was just bad luck and nothing to do with the hotel. The hotel was amazing. It was much better than I ever imagined. Only neg things was the wine and people banging doors so early. I hope to return to this hotel again as I felt at home here and even when I was ill, it was a good place to be ill in as everyone was so helpful and friendly. I highly recommend this hotel as the service and staff and grounds are wonderful. I also found everyone in the area friendly and nonthreatening and pleasant to talk to. So go ahead and book it, you will love it. If you do like good wine, you can just buy your own from a shop in Playa, no problem.
- Official Description (provided by the hotel):
- * Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Clubhotel Tequila Hotel
- Riu Tequila Mexico
- Hotel Riu Tequila
- Riu Tequila Playa Del Carmen
- Rui Tequila
- ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico